Computer Experience, Letter/Memo Writing, Create Reports, Organizer, M

THERESA D. MACK

OBJECTIVE

To obtain a position using my administrative, clerical, and computer skills.

SKILLS

Computer Experience, Letter/Memo Writing, Create Reports, Organizer, Multi-task, Coordinate Meetings, Maintain Calendar, Arrange Travel, Mail Distribution, Order Office Supplies, Proofreading, 10-Key Calculator Skills, Data Entry Microsoft Office (Word, Excel, PowerPoint, Outlook), Filing, Problem Solving and Analytical Ability, Lotus Notes, Multi-line telephone, Use of Office Equipment

EXPERIENCE

OFFICETEAM – February 2012

(Assignment at Stranger’s Florist)

• Enter customers’ orders for delivery, pick-up, or wire into the Stranger’s Florist order entry system

• Contact customers, when necessary, to discuss their orders

OFFICETEAM – May 2011 – August 2011

(Assignment at Southern Title Insurance)

• Enter new agents’ information into Southern Title’s system, assign agent number, and approve them to do business

• Obtain necessary information to create customer’s title insurance packet

• Assigned the customer’s insurance policy with a company’s file number

• From the borrower’s packet – input the borrower’s information from their title insurance packet and key the information in the ProIndex System

• Scan the homeowner’s and lender’s insurance policy into the computer folder

• Name the scanned document with the company’s policy number

• Answer multi-line telephone when covering for the receptionist

• From customer file storage boxes, key customer’s file number and name into an excel spreadsheet

• Load customer files into the storage boxes, create cover sheet with appropriate information for shipping to storage location

PIONEAR RECRUITING – December 2010 – March 2011

(Assignment at Bank of America)

• Key customer information and review/research duplicate customers to determine if the customer is the same or if the information should be sent to the research team

• Performed data entry on customer accounts

VIRGINIA COMMONWEALTH UNIVERSITY – January 2008 - September 2010

Residential Life & Housing

• Prepare/type correspondence, schedule meetings and maintain calendars

• Kept Resident Assistant files

• Distribute mail, order office supplies

• Prepare monthly credit card reconciliation

• Assist with Resident Assistant recruitment and selection process and when applicable, assist with Coordinator of Residence Education search

• Additional responsibilities included: assisting area Coordinators of Residence Education, assisting the Housekeeping Supervisors, responding quickly, accurately, and politely to customer complaint telephone calls. Coordinated the Fall and Spring Final Exam Kits that are ordered for students

WACHOVIA BANK – October 1998 – December 2007

• Prepare/type correspondence, reports, schedule meetings and maintain calendars

• Coordinate travel arrangements, maintain logs and files

• Distribute mail, order office supplies

• Prepare expense reports, assist with budget preparation

• Handle numerous amounts of confidential data/information/documents

• Produce daily, weekly, and monthly pipeline reports

• Proficient in Microsoft Office and Lotus Notes

• Monitor emails and responded quickly and accurately, as appropriate

• Functioned as primary contact within the department regarding administrative, operational, computer, and building problems as needed

• Work with a high degree of independence and discretion; received only general guidance. Served as work leader on many occasions

• Respond quickly, accurately, and politely to telephone inquiries, as needed

CENTRAL FIDELITY NATIONAL BANK – July 1994 – October 1998 (Became Wachovia Bank in 1998)

Retail Lending Division

• Responsibilities included: answered multi-line telephone, typed correspondence, created charts/forms, maintained an accurate filing system

• Complete expense/disbursement forms

• Open and sort mail

• Maintain office supply inventories and ordered replacements to insure timely availability for all office staff

• Prepare weekly and monthly reports

• Provide data entry help as needed

• Scheduled meetings and conference calls handled travel arrangements for the executive staff and consistently maintained controllable expenses with budget

• Handled and prepared confidential materials

CENTRAL FIDELITY NATIONAL BANK – May 1986 – July 1994

Word Processing Department

• Type letters, memos, mailing labels, create forms, charts, for all departments within Central Fidelity using the NBI Computer

• Transcribe from the dictation machine, open, sort, and distribute mail. Assumed supervisor’s responsibilities in her absence including telephone coverage, problem solving, and scheduling of work among department employees

EDUCATION VIRGINIA UNION UNIVERSITY

Business Administration 1977 – 1979

SUMMARY

Extensive experience as an administrative assistant/office administrator. Strengths include dependable, hardworking, flexible, enthusiastic, team player that works well under pressure, and is knowledgeable with computers. Prioritize and produce quality work while managing several projects simultaneously with little or no supervision.

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