Sales, Staffing and Marketing Professional

RAYMOND C. MCKENZIE

Sales ~ Marketing ~ Project Management ~ Consulting~ Team Development ~ Coordinator

Operational Excellence…. Performance Management…. Change Management…. Strategic Planning…

Action-oriented executive offering rich history of success leading change, managing turnaround initiatives, and posturing organizations for sustainable growth. Accomplished leader with the propensity for consistently delivering results exceeding expectations. Demonstrated leadership ability with proven record in achieving deliverables, performance goals and client satisfaction goals. Thrive on high-pressure situations where turnaround is necessary to drive sales and organizational performance.

Selected Career Highlights

Ø Operational leadership roles including multimillion-dollar P&L management and strategic planning.

Ø Guided initiatives involving process improvement, employee development, and operational efficiency.

Ø Championed recruitment and sales programs reducing costs, improving efficiencies, and enhancing competitive strength.

Ø Assisted key stakeholders in developing organizational targets and planning strategic and operational initiatives to attain targets.

Career Path

MANPOWER, INC - Atlanta, GA.…………………………………………………………………………………2006 - 2008

PERMANENT PLACEMENT SALES MANAGER

Performed consultative advice and direction for projects and/or departments as an integral member of the leadership team. Provided analytical support on projects, including identifying, requesting, analyzing and interpreting relevant data.

Key contributions include:

Ø Employee Performance – Strengthened employee performance by collaborating with senior leadership to explain changes, strategic plans, and growth initiatives.

Ø Training Enhancements – Developed and managed appropriate mechanisms to facilitate communication and problem resolution between interdisciplinary groups and identify areas for improvement and make recommendations. Participated in the development, presentation and tracking of compliance trainings.

Ø Recruitment Methodology Performance – Attracted candidates by conducting behavioral interviews, prescreening and panel interviews to ensure retention rate increases.

Ø Sales Strategies – Drove sales and profitability increasing placement fees by 40 % to promote increase in market share. Managed and monitored ROI throughout the project life cycle tracked and managed time and budget against plan.

Ø Team Development – Delivered timely and quality services/work projects/deliverables that exceed client expectations. Contributed positively to work/team environment and continually seek ways to enhance contribution.

TODAYS STAFFING SERVICES - Atlanta, GA……………………….…………………………………………2005 - 2006

SALES MANAGER

Hired to transform team into a customer service oriented operation while improving overall human resources and bottom-line financial performance. Activities included sales, operations, and employee growth. Created a team environment to place emphasis on account strategy, identify trends and opportunities while capitalizing on retaining and growing market share.

Key contributions include:

Ø Sales – Fueled branch sales by 25% while driving down costs and reinvesting saved monies on promotional programs to drive business success.

Ø Market Share/Territory Development - Attendance at career fairs, networking events, business development meetings to increase awareness of company offerings.

Ø Training – Coached and empowered new employees to make sure they meet their objectives and established sales goals.

Ø Forecasting – Conducted benchmarking and prepared comprehensive reports on individual accounts, and enhanced short term and long-range goals.

CHASE STAFFING - Chesapeake, VA……………………………………………………………………………2004 - 2005

SALES MANAGER

Accepted opportunity to lead team to profitability and increase market share. Key contributions include:

Ø Sales and Marketing – Implemented comprehensive sales strategy that increased new accounts by 35% in 1st six months of employment.

Ø Marketing Campaign Execution - Drove up branch sales by introducing a proactive sales campaign that increased sales by 20% in 2004.

Ø Team Leadership – Increased service level by 2% and slashed branch costs 10% by creating and implementing forecasting system more accurately predicting weekly needs associated with branch objectives.

Ø Client Retention – Performed site visits to service providers, resolved issues, educate staff/clients on policies and consulted on special projects

ITT TECHNICAL INSTITUTE - Norfolk, VA……………………………………………………………………2002 - 2004

CAREER SERVICES COUNSELOR

Chosen to promote the planning and implementation of a highly supportive and resourceful culturally diverse academic environment. Key contributions include:

Ø Best in Class Organization Leadership – Recognized throughout company for developing promotional program to increase the Advisory Board Membership from 10 members to 100 members.

Ø Marketing Management - Conceptualized and implemented a comprehensive contact database for marketing to track sponsorship, prospects, and revenues generated by the facility.

Ø Coaching/Mentoring – Instructed individual students on “workforce readiness” skills including interview techniques, resume design and job search strategies.

PROFESSIONAL TEMPORARY SERVICES - Richmond, VA…………………………………………………1995 - 2002

SALES MANAGER

Hired to lead team to its fullest accountability by implementing sales strategy, identifying and capturing key accounts while coordinating candidate placement. Key contributions include:

Ø Employee Performance – Increased employee performance by facilitating results oriented coaching, pricing position strategies and interpretation of company policies/procedures

Ø Client Management - Enhanced forecast accuracy and sales strategies to increase new sales by 30%.

Ø Customer Retention – Implemented In-House job programs as part of recruiting strategy to identify quality candidates and new business opportunities.

EDUCATION

B.S., Business Administration, Virginia Commonwealth University, Richmond, VA – 3 years

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