Inside Sales
Resume:
Richard Gross
Wylie, TX *****
**********@*******.***
Professional Experience
Sept 03 – Sept 09 Tetra Pak Inc. - Denton, TX
Customer Supply Chain Coordinator Inside Sales Rep. for Packaging Material and Spare Parts for large, Global Company best known for our “juice boxes” by Minute Maid, Motts, Nestle, and other large co-packing facilities. Manufacturing/Production experience for high speed Processing applications and Dairy use. Key Account Rep. for top 7 customer for company. SAP/ R3 daily computer user. Daily responsibilities include order entry, credits / debits, BOL’s / Freight issues, Forecasting through APO software (gathering, updating and analyzing customer data), RMA ‘s, Purchase order creatation, Expediting Product from overseas Converting Factories, quotes. Material orders for packaging material through converting Factory. Master Data entry for all design/artwork Material Master Information. All other duties required.
Nov. 02 – April 03 Stoddard Silencers, Inc. - Grayslake, IL
Sales Engineer Sales Application Engineer for Major Industrial/Commercial Silencing Company. Knowledge and experience in sizing and design of custom Silencers, Filters, valves, and other manufacturing tools. Sales Account Manager Duties include; handling custom quotes, expediting product through production and servicing our Independent Sales Rep Companies.
Mar 02 - June 02 Yaskawa Electric America, Inc. - Waukegan, IL
Distribution Account Rep. Responsibilities include overseeing 4 out of Top 10 Distributors for Company. Order Entry, Expediting Product, Shipping and Inventory requests were some of my daily activities. Weekly Status Reports, Credits and Debits, and Daily Updates for Manufactured Special Items thru Interfacing with Purchasing and Production Engineering. Complete Training in SAP and HATH Software for Customer Order and Availability Requests.
Aug 01 - Mar 02 Yaskawa Electric America, Inc. - Waukegan, IL
Demand Planner Knowledge and Experience with Demand Solution Software and other Business Planning Networks. Updated on daily basis all Drives Division Forecast Information, which went directly to our Operations Dept. and then was turned into Production orders for Finished Goods to be shipped directly to our customers. Monitor and analyze inventory Levels and Demand, from Billings and Bookings in relation to Budget and Forecast Improvement. Supported Outside Sales Force in gathering information on new and upcoming business that would effect the daily Operations of the Business. Worked on Reports (Word) and Graphs (Excel) daily to help Upper Management with Budget and Sales Information.
Mar 01 - Aug 01 Yaskawa Electric America, Inc. - Waukegan, IL
Quality Coordinator - Inside Sales Promoted to Quality Position on Mar. 1, 2001. The main accountability of this job is to support the Inside Sales Team and to ensure excellent customer service and Service Levels are maintained for the entire Company. Product knowledge of Motion Control, Drives, and Machine Tool business. Trained Inside Sales in all aspects of Products and Sales Techniques. Maintained Skill Set Database for all I.S. Reps. Established metrics to monitor Quality of Service provided by I.S., including Incentive Tracking and monitoring of all Inside Sales Reps Goals for the Year. Developed Policies and Procedures pertaining to all Inside Sales activities. Trained in SAP Business Software and Lotus Notes.
Apr 98 - Mar 01 Yaskawa Electric America, Inc. - Waukegan, IL
Inside Sales Representative Responsibilities include Order Entry, Expediting Product, Purchasing; Shipping thru Distribution, handling all inquires about Product Availability, talking with Engineering, Outside Sales Inquires, Weekly Status Reports, Quality Control activities, Inventory requests. Return Merchandise Authorizations, Territory Reviews, Booking and Billings Reports. Credits and Debits, Stock Checks, and Adjustments. Main Representative for the Company on a $60 Million Dollar CAP Account for 3 years.
Aug 96 - Mar 98 Yaskawa Electric America, Inc. - Waukegan, IL
Shipping/Receiving Clerk Duties included preparing all outgoing small package and LTL shipments for Delivery. Daily cycle counting of random product. Oversee of all picking, packing, and processing of UPS-FED-EX-AIT-CARGO manifest systems. Stocking of all products to correct bin locations. Forklift trained for Electric and Narrow Aisle design lifts. Update system on daily basis. ISO 9000, 9001, 9002 Certified and trained. Promoted to Inside Sales position on Apr. 1, 1998.
Education
University of Arizona Tucson, AZ
Major: Media Communications
Minor: Business
Western Illinois University Macomb, IL
Major: Business
Minor: Marketing
Glenbrook South High School Glenview, IL
References Furnished Upon Request
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