Crystal Ann Alexander
To obtain a meaningful and challenging position that enables me to utilize my numerous years in the office administration and clerical field.
June 2008 – present Ajilon Professional Staffing West Covina, CA
My duties include:
Answer multi-line switchboard; route calls or take messages as needed. Solving escalated customer issues. Scheduling work assignments. Creating work invoices. Processing payments of business bills. Reviewing applicant applications for completions. Managing employees’ files and timesheets. Greet visitors and direct to appropriate internal associate. Maintain guest and associate sign in/out logs. Process and distribute incoming/outgoing mail, Fed Ex and courier packages/letters. Ordering of office supplies. Create and generate computer reports as assigned. Miscellaneous tasks to assist other associates as needed.
June 2007 – June 2008 California Home Healthcare Los Angeles, CA
August 2000 – June 2007 Arizona State Retirement System (ASRS) Phoenix, AZ
Member Services Division (MSD) Benefit Technician
My duties included maintain retiree files, auditing accounts, processing service purchase applications, run reports, completing verifications of service for prior members of the ASRS, completing pension and account verifications for current membership of ASRS. Extensive research for various membership issues, responding to membership due to pending issues by means of written and verbal correspondences, training new employees, receptionist back up, schedule meetings. Researching and updating accounts, logging and distributing daily mail for processing, data entry, and filing membership records. Participation in team forums to improve the quality and efficiency of the MSD. Advising ASRS members, co-workers, employers and the public via written, verbal, and personal communications by explaining retirement, survivor benefits, and the withdrawal or transfer of membership accounts, generating purchase invoices, receiving and processing payments, along with all other inquiries as they arise.
August 1999 - August 2000 Kelly Services Phoenix, Arizona
Assigned to the ASRS. My duties included back-up receptionist, mail sorting, assigning work to appropriate team or division members, data entry, filing membership records. Responsible for assigning all documents received by entering information into an Excel database, assigning work to appropriate Benefits Advisors, preparing acknowledgment and cost letters, preparing folders, requesting member files from Records Management Department, training new employees, maintaining member's service purchase information.
October 1997- August 1999 Tower Records West Covina, California
Merchandise Buyer/ Shipping and Receiving/Customer Service
My duties included money handling, filing, ordering and maintaining stock of audio products, training of new employees, customer service, solving escalated matters, inventory, cleaning and stocking of general store products, computer research, multi-tasking, pricing of products, shipping and receiving, ticket master, extensive knowledge of the music subject.
June 1997 - August 1997 Wal-Mart Phoenix, Arizona
My duties included customer service, inventory, switchboard, and product pricing.
Currently enrolled at Mount San Antonio College
2000-2004 Maricopa Community Colleges Phoenix, AZ
1992-1996 La Puente High School La Puente, California
1997-1999 Tower Records West Covina, California - Employee of the Month
• Six months
1999-2007 Arizona State Retirement System
• 30 Employee Value Awards
2004 Toastmasters International
• Completion of the Communication and Leadership Program
Data entry, telephone and written communication, clerical duties, problem-solving, work ethics, and organizational skills, experienced in the use of Contact Tracking Systems (PERIS), Avaya, Quickbooks, GroupWise 5.5 for Windows, Microsoft Windows, Excel, Word, Outlook, microfiche, and the Internet.