Customer Service Sales
Resume:
Claudia Terrones-Mancilla
**** ***** ***** ** ****, TX 79924
***************@*****.***
Objective
To obtain a position as Human Resource Assistant that will utilize my skills to create a successful work environment.
Skills Knowledge of process for providing customer service that includes meeting quality standards for services and evaluation of customer satisfaction. Knowledge of business and management principles involved in human resource modeling, leadership and coordination of people and resources. Knowledge of administrative and clerical procedures such as word processing, managing files, records, designing forms and other office procedures. Fluent in English and Spanish.
Education
Graduation Summer II 2012 University of Texas at El Paso
Bachelor Degree in Business Administration
- Focus in Management and Human Resources
May 2007 El Paso Community College
Associate of Arts in Business Administration
Experience
September 2008 to Current Follett Higher Education Group- UTEP Miner Store
Store Manager
- Hire, train, and evaluate personnel in sales, promoting or terminating workers when appropriate.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Plan budgets and authorize payments and merchandise returns.
- Instruct staff on how to handle difficult and complicated sales.
- Direct and supervise employees engaged in sales, inventory taking, and reconciling cash receipts.
- Inventory stock and reorder when inventory drops to a specific level.
- Monitor sales activities to ensure that customers receive satisfactory service.
- Process and prepare memos, correspondence and other documents
- File and maintain records
- Collect, sort, distribute and prepare mail, messages and courier deliveries
December 2006 to September 2008 Stateline Insurance Agency
Agency service Representative
- Processed, Prepared and submitted applications for coverage to insurance carriers.
- Processed and recorded new insurance policies and claims
- Maintained files for each policyholder, including policies that are to be reinstated or cancelled.
- Reviewed data such as age, name, address and value of property on insurance applications and policies
- Contacted customers to respond to inquiries or to notify them of any planned adjustments.
- Transmitted information and documents to customers using computer, mail and fax machine.
- Modified and updated existing policies and claims to reflect any changes in beneficiary, amount of coverage or type of insurance.
May 2005 to December 2006 State Farm Insurance Call Center
Customer Service Representative
- Conferred with customers by telephone or in person to provide information about services and products, cancel accounts, or obtain details of claims
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
- Transmitted information and documents to customers using computer
- Operated telephone switchboard to answer, screen, forward calls, provided information, took messages and scheduled appointments when insurance agents office was closed.
- Heard and resolved complaints from customers
- Kept records of customer transactions, record any inquires, claims, as well as actions taken
- Notified insurance agent of policy cancellation
February 2004 to May 2005 University of Texas El Paso Bookstore
Cashier/Student Manager
- Greeted customers entering bookstore
- Answered customers questions and provided information on procedure and policies
- Process merchandise returns and exchanges
- Maintained clean and orderly checkout areas and completed other general cleaning duties.
- Stocked shelves, and marked prices on shelves and items.
- Received payments by cash, check, credit, vouchers.
- Monitor sales activities to ensure that customers receive satisfactory service.
November 2002 to February 2004 Miracle Armored Services
Data Entry Clerk
- Entered and made corrections to dollar amounts and reference numbers in the data system
- Maintained logs of activities and completed work
- Verified the accuracy of data in paperwork that came from banks and Federal Reserve.
- Opened gate for armored trucks to unload bags of currency
- Helped fellow employees check in their bags of currency and belongings
References are available on request
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