Sign in

Manager Customer Service

Miami, Florida, United States
April 16, 2012

Contact this candidate

Ruth M. Andre

**** ** **** **.

Unit ***

Miami, Fl. 33178


Home Phone (305) ***-****

Mobile Phone: (305) ***-****


Motivated, results-driven individual with extensive experience across multiple industries including logistics, manufacturing, and retail. Major career achievements and satisfactions have come from positions with responsibility for the identification and resolution of problems. Skilled in decision making, including the organization and analysis of data, evaluation of alternative solutions, selection of the optimal approach, and negotiation for the implementation of the decision. Results oriented, learn quickly, and enjoy challenges.


January 2009 - Present

Independent Compliance Consultant

Provide security consulting to freight forwarders, courier companies. Ensure compliance with TSA Regulations and related security programs such as C-TPAT, TAPA.

Compliance assessment/inspections.

Create reports of findings and recommend enhancements.

Review documents and system performance.

Provided training as needed.

Formulate, develop and implement security policies and procedures and new protection security programs, i.e., C-TPAT, TAPA, TSA.

Provide guidance on interpretation and application of existing and new regulatory requirements.

Communicate specific compliance issues to management and assist in resolution of compliance issues.

June 2009 - August 2010 IOCA USA (Oakley Distributor)

General Manager, reported directly to the owners.

Managed the distribution center to Caribbean, Central America, & Venezuela for Oakley products.

Responsible for “Bonding” the warehouse and its employees.

Obtained drawback for merchandise which paid dues upon entry to the U.S.

Responsible for overseeing all operational and administrative activities and staff.

Responsible for assuring the execution of company rules, policies, and regulations.

Acted as the liaison between sales and logistics departments.

Maintained receiving, warehousing, and distribution operations by initiating and coordinating operations and personnel policies and procedures.

Safeguarded warehouse operations and contents by establishing and monitoring security procedures and protocols.

Controlled inventory levels by conducting cycle counts.

Maintained physical condition of warehouse by planning and implementing new design layouts.

Completed warehouse operational requirements by scheduling and assigning employees; following up on work results.

Maintained warehouse staff by recruiting, selecting, orienting, and training employees.

Handled and resolved all inquiries from clients.

March 2005 - November 2008 OCASA, INC.

Assistant Manager Biological Department & Compliance Department, reported to Manager

Formulated, developed, implemented and maintained security policies and procedures and new protection security programs, i.e., C-TPAT, TAPA, TSA, EAR and AML (OFAC).

Monitored regulatory changes and implemented within the company as applicable. Provided guidance on interpretation and application of existing and new regulatory requirements.

Communicated specific compliance issues to Directors and assisted in resolution of compliance issues.

Interacted with the Sales Management on logistic and compliance issues.

Responsible for efficient operations of Biological Department (Transportation of Diagnostic Specimens).

Ensured proper documentation and procedures were maintained in accordance with U.S. Customs standards. Provided regulatory support in accordance with applicable regulations and guidelines. Ensured that compliance of Federal regulation requirements was achieved.

Helped maintain compliance measurements for import and export operations.

Maintained current in Latin America Import-Export Regulations for clinical research kits and Diagnostic Specimens.

Resolved daily import/export issues. Daily follow up on documentation discrepancy issues which required the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.

Ensured continuous improvement processes to increase efficiencies, and improve performance to our customers.

Prepared monthly activity report.

June 1998 - February 2005 SMT OF AMERICA LLC.

Office Manager

Assumed all administrative responsibilities.

Assisted in the preparation of standardized accounting reports and financial statements.

Prepared sales reports.

Assisted in determining the classification, distribution and recording of accounting data.

Audited invoices for payments and handled vendor adjustments and inquiries.

Managed and coordinated the activities and job responsibilities of all office and warehouse personnel. Analyzed department workload and recommended increases or decreases in staff. Made work flow changes while delegating work assignments. Established departmental work goals for quantitative and qualitative standards. Expedited work flow for maximum efficiency.

Supervised the Shipping/Receiving department to coordinate all inbound and outbound traffic. Responsible for the transportation and tracking of all import/export shipments.

Verified all shipments for export compliance and destination-country requirements.


Coordinator, reported to the General Manager

Coordinated with cargo sales and flight operations to ensure efficient operations; maintained close communication with various cargo handling resources, including contracted service. Ensured that all flight tasks and related documentation was completed in a timely manner so that operations were carried out per published schedules.

Responsible for completion and processing of customs paperwork for cargo in transit.

Supported compliance of International Air Transport Association (IATA) regulations.

Oversee all hazardous materials shipping processes.

Audited the handling and disposition of hazardous waste to ensure compliance with EPA/RCRA regulations. Audited the storage of hazardous material products and supplies to ensure compliance with applicable fire protection codes. Provide guidance to Shippers to ensure effective transportation of hazardous materials compliance.

Coordinate with Technical Team (AOG) to ensure appropriate actions for priority issues.

Handled special request cargo: valuables, perishables, animals, and consulate.

Provided customer service and follow-up for shippers/consignees.

Supervised bookings and rates. Issuance of CCA’s.


Universidad de Belgrano, Buenos Aires Argentina

Systems Engineering – 1 year

Universidad Tecnologica Nacional, Buenos Aires Argentina

Systems Engineering - 3 years


Fully Bilingual - English and Spanish, strong verbal and written communication skills

Proficient in Microsoft Outlook, Excel, Word, Powerpoint, Internet browsing, & Data Entry


Dangerous Goods Certification

Anti-Money Laundering Certification

Transportation Security Association Certification


Furnished upon request

Contact this candidate