Customer Service Administrative Assistant

SHATOYA JACKSON

******************@*****.***

**** *. ***** ****** *** 2F Home Phone – 773-***-****

Chicago, IL 60651 Alternate – 773-***-****

CAREER FOCUS: Secure a position in the customer service field that allows me to utilize my acquired skills as a customer service representative.

QUALIFICATION SUMMARY

Customer Service Skills: Type 60 wpm, Data Entry, Filing, Ability to multi-task, Self Starter

Messaging: Lotus Notes 8.5, Interactive Client, Remedy, Outlook, CA Service Desk,

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Business Support Application: Microsoft Word, Excel, PowerPoint

EDUCATION

ITT Technical Institute Associate of Applied Science, Computer Networking Systems 2007

• G.P.A: 3.38 / 4.0

• Member of Dean List, National Deans List, Highest Honors and Perfect Attendance

Jones Metropolitan H.S High School Diploma, Gregg Shorthand/Secretarial 1998

• Graduated Top 5% of Class

• National Honors Society, Member of Dean List, and Secretary of the Year Award

EMPLOYMENT

Blue Cross/Blue Shield Help Desk Analyst 10/11 – Pres

• Answered inbound phone calls for Blue Cross Blue Shield Employes

• Tier 1 Support for employees that had questions regarding software/hardware issues

• Troubleshot over the phone via remote access

• Input document suggestions

Liberty Tax Service Office Manager/Lead Preparer 1/06 – 7/11

• Conduct in-depth interview with client and obtains all information and material required for tax preparation.

• Accurately prepares all paperwork and completes all required data entry according to office policy and procedure.

• Responsible for printing checks, producing work schedules, maintaining accurate filing system, running scheduled updates on all computer terminals

Walgreens Corp Help Center Coordinator 9/07 – 9/09

• Answered inbound calls from stores 80 – 100 calls per day

• Provided Tier 1 support for all Walgreen stores via telephone through Remedy

• Followed up with stores to ensure the equipment or software was working properly

• Created and fixed documents that were incorrect and provided new document suggestions

• Assisted in training coworkers in software and hardware programs

Salem Staffing Administrative Assistant 6/03 – 8/07

• Administrative Assistant at Harris Bank

• Responsible for typing daily correspondence, mail distribution, filing, copying, ordering supplies for various teams, relief for the receptionist

• Answering calls and making calls to clients.

• Used MS Word and Excel on a daily basis for charts and graphs and making spreadsheets for different projects

IDCFS Office Associate 3/00 – 3/03

• Responsible for typing daily correspondence in MS Word

• Prepared many case reports in MS Excel

• Responsible for calling Cook County Court offices, clients, potential case document workers

• Responsible for making appointments, making schedules, and reservations

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