Adrian Proby's Management Resume
Resume:
Adrian Proby
**** ********* **. ***#*** Atlanta, Ga 30354
************@*****.***
Objective
To secure a management or supervisory position in a business setting with advancement opportunities in a growth oriented organization.
Summary
I have 10 + years of Operation Management, Transportation, Customer Service, Production and Distribution experience; with several years of Project and Inventory Management. I’m experienced in the following:
• Assist Inventory Control, Operation, Regional Managers and Distribution Manager with daily and monthly responsibilities
• Assisted accounting services and inventory control in the timely accurate processing of returns
• Utilized AS400, WMS, SCM Software, Oracle, SAP
• Created daily, monthly, and quarterly reports
• Client support
• Proficient in MS Office experience
• I have a solid history of producing results within a limited budget
• Built and successfully managed a staff of 30+, and I deal effectively with customers, executives and sales departments on a regular basis
• Several years of fulfillment and returns(reverse logistics)
• Analyze reports and data to improve operational performance
• Lead small process/project initiatives across the department
Professional Experience
DB Schenker(Atlanta, GA) 2011-Present
Dock Supervisor/Manager
• Ensures dock is set up for inbound/outbound shift
• Performs a daily yard check
• Filing of Outbound manifest from the prior night
• Coordinates loading of all shipments
• Assists the Terminal Manager, Assistant Terminal Manger and Operations Manager
• Oversees Dockworkers on shift; responsible for proper loading of freight, cubing trailers, re-weigh program, and timely departure of city units Inbound/Outbound Loads
• Answers telephones/assists in office
• Manifests City drivers and Line Haul drivers
• Ensures all paperwork associated with the city operation Inbound/Outbound is handled correctly
• Ensures travel copies are coded and get out on the dock as soon as possible
• Secures Terminal
• Works with central dispatch on moving loads
• Responsible for end of period reports
• Oversees clerical operation to ensure accuracy
Stratix Corporation (Norcross, Ga) 2010 -2011
Senior Project Coordinator / Lead Technician
• Stratix Corp (A Leader in Mobile Supply Chain Solutions).
• Responsible for programming, loading, labeling, and testing electronic hardware
• Perform quality control checks on hardware and quoting process by performing time trials with new projects
• Create project work plans, schedules and metrics, and revise as appropriate to meet changing project needs
• Minimize exposure and risk on each project
• Using Agile methodologies, manage day-to-day operational and scope aspects of projects, performance metrics and resource optimization to achieve goals
• Work with Project Managers on sales, operations planning and shipment thru Oracle’s Demantra and UPS/Fedex Connect Ship Manager
• Engage during pre-sales activities to formulate customer quotes and SOWs.
• Using SCM (Supply Chain Management) and Oracle Software to maintain the planning, sourcing, production, delivery and return of goods.
• Provided many technical, professional, and industrial duties for agency as a contract employee.
Norfolk Southern (Atlanta, Ga) 2007 - 2010
Customer Service / Crew Manager
• Proactively communicate customer issues and respond to service inquiries by interacting with Customer Service Operations
• Address service performance issues for existing customers
• Monitor attendance and disciplinary matters for contract employees
• Ensuring the employee with the proper qualifications is scheduled for the correct assignment
• Ensuring all local union agreements are met in accordance with company policy
• Coordinate communications between company officials, and union labor, along with the accurate scheduling of vacation time without delaying any shipments
• Conduct regular satisfaction audits, and improve day-to-day performance through monitoring activities
• Implement effective monitoring tools and technologies to determine high impact performance gaps
• Manage the delivery of day to day data collection operations of a call center
• Evaluates the overall performance of call center staff
• Monitors and evaluates the quality of inbound and/or outbound telephone calls
• Enhance the customer experience through coaching associates to world class service, while identifying and trending areas for process improvement
• Use coaching and monitoring techniques, as well as Call Calibration Sessions, to regulate standards within the area and to maintain continuous improvement
• Lead, coach and influence customer service specialists, leads and supervisors. Promote an environment that embraces, leads and helps others to accept change to enhance their development
TRC Staffing Services (Norcross, Ga) 2005 - 2008
Provided many professional, logistics, transportation and industrial duties for agency as a contract employee
Spirit Delivery & Distribution
Assistant Operation / Transportation Manager
• Responsible for logistically routing and dispatching 20 independent contractors
• Coach, counsel, communicate and motivate staff to exceed client and company standards.
• Ensure that Spirit Delivery was in compliance with client contract
• Maintain relationship with clients and respond to specific needs as necessary
• Audit accuracy of all accounting services, including invoices, return processing, customer refunds and collections
• Coordinate with the Quality Control team to identify and eliminate quality issues
Cardinal Logistics
Logistics Coordinator
• Coordinates deliveries for a total of 50 independent contractors
• Responsible for staying in constant communication with our clients
• Responsible for keeping track of the maintenance of the tractors, trailers, and moffets (daily vehicles used)
• Oversee daily office duties. Making sure all paperwork is complete, daily emails are sent and stores are satisfied with our quality of work
• Responsible for all inbound receiving and returns processing as assigned
• Document overages, shortages and damages to inbound client shipments
• Assist to resolve scheduling conflicts
• Generate reports as needed including daily inventory of SKU’S in stock, weekly product purchases, and raw material inventory on weekly and monthly basis
Affinity Logistics
Assistant Operation / Transportation Manager
• Account manager over 25 independent contractors
• Responsible for daily routing on the RIMMS computer system. This systematically places stops for delivery in their correct zip code
• Responsible for following up on any damage claims that may come in result of a bad delivery. This duty consist of following up with the customer to try to come to a solution for the damage
• Over all dispatching with all the contractors to get updates and make sure that the drivers are staying within their timeframes. This duty also includes staying in constant communication with the customers and our clients
• Providing relief coverage for operational duties when employees utilize time-off or are absent from the shift
• Managing department performance through motivation, monitoring and coaching
• Responsible for entire department in absence of Operation Manager.
• Run daily reports as needed
• Responsible for keeping daily maintenance reports for the tractors and trailers
USF Holland
Shipping & Receiving Coordinator / Team Lead
• Responsible for pulling daily inventory sheets and checking all merchandise for correct shipping and delivery
• Managed a warehouse team of 20 people on a regular basis, by providing work schedules, delivery request, employee inventory worksheets and day to day functions
• In charge of weekly meeting to discuss inventory, and safety issues, employee development, and new company policies for working more efficiently within the warehouse
• Pick/pack/released product orders, loaded/unloaded containers and trailers via the forklift
• Responsible for ordering supplies and BOLs
• Ensure compliance with safety codes, policies and procedures of the Company and standards established by OSHA
• Responsible for all inbound receiving and returns processing as assigned.
• Unload and receive shipments on arrival, including product and supplies, from Package, T/L, and LTL carriers.
• Responsible and accountable for integrity of inventory count of inbound shipments processed.
• Prepare receiving reports in a neat and accurate manner.
• Document overages, shortages and damages to inbound client shipments.
• Responsible for entire department in absence of Shipping and Receiving Manager.
HH Gregg (Ellenwood, Ga) 2002-2005
Manager / Quality Control Leader
• Participated in small to mid size development projects primarily to boost employee development
• Responsible for pulling daily inventory sheets and checking all merchandise for correct shipping and delivery
• Managed a warehouse team of 40 people on a regular basis, by providing work schedules, delivery request, employee inventory worksheets and day to day functions
• Responsible for ordering new merchandise, overseeing warehouse operations, dealing with back order items, and providing customer service support for technical issues dealing with specific merchandise
• In charge of weekly meeting to discuss inventory, and safety issues, employee development, and new company policies for working more efficiently within the warehouse
• Help ensure proper inventory control of material for all aspects of the Distribution Center
• Work closely with larger accounts to ensure accounts are maintained
• Retrieves orders, break down and check for mispicks, and verify count for overage or shortage Prepare return paperwork in a neat professional manner for accounting services.
• Insure that client return policies are followed prior to issuing credits.
• Perform distribution tasks as required by business cycles.
• Maintain relationship with clients and respond to specific needs as necessary.
• Resolve billing issues for customers.
• Work closely with larger accounts to ensure accounts are maintained.
• Audit accuracy of all accounting services including invoicing, payment application, returns processing, customer refunds and collections.
• Responsible for auditing the quality, quantity and condition of out-going freight.
• Assures orders are being audited according to the QA Audit schedule
• Keep area clean and debris out of work area; maintain a safe work environment
• Responsible for all returns processing as assigned.
• Assist accounting services and inventory control in the timely accurate processing of returns.
Skills
Microsoft Office - including Outlook, spreadsheets/charts, AS400, WMS, SCM Software, Oracle, SAP,RF Scanner, Provision Software Equipped with leadership, project management and supervisory skills, customer services and well organized. All forklift/ reach trucks, OSHA certified and licensed, excellent leadership, time management, communication and mathematical skills, data entry
Education
AAS in Business Management, Operation Management and Finance - Miles College (Birmingham, AL) 2001-2003
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