Attention to Detail

SUMMARY OF QUALIFICATIONS

• Demonstrated capacity to provide comprehensive customer service support while maintaining a high level of customer satisfaction and conflict resolution.

• Highly focused and results-oriented individual, very deadline-driven; able to identify and quickly comprehend company goals and priorities.

PROFESSIONAL EXPERIENCE

PRIDESTAFF – Coppell, Texas February 2011 to April 2011

Meter Billing Specialist

Served as Meter Billing Specialist for Denitech .

• Contacted customers from Excel reports to request their monthly or quarterly meter reads for copiers they had on contract with company.

• Entered the meter reads into the computer software program.

• Provided exceptional customer service on follow-up calls to customers on missing meter

reads.

NEIMAN MARCUS DIRECT – Irving, Texas October 2010 to January 2011

Customer Care Representative

Assisted customers with exceptional customer service during the holiday season.

• Handled 60-80 inbound calls per day from customers placing catalog or online orders.

• Provided exceptional customer service, always exceeding the customer's expectations.

• Consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

TECHNISOURCE – Frisco, Texas December 2008 to July 2010

Customer Service Representative

Provide high-level customer service support to University of Maryland University College.

• Worked in a high volume call center answering 80+ calls daily.

• Directed high level customer issues to appropriate departments for next level escalation.

• Responsible for tracking a detailed log related to all incoming contacts through the Remedy Software system. The position required detailed and diligent notes/information related each-and-every contact call with a customer.

SUPERIOR STAFF RESOURCES – Lewisville, Texas March 2008 to September 2008

Metered Supplies Representative

Served as Metered Supplies Representative for Xerox through Superior Staff Resources

• Provided direct person telephone support for premium customers of Xerox’s metered program.

• Answered upwards of 80-100 calls daily as needed per daily volume.

• Performed order entry support for consumable supplies

TECHNISOURCE/ADECCO/STAFF FORCE – Texas June 2005 to February 2008

Customer Service Representative

Provided high level customer service and call center representation for numerous high-level staffing agencies representing high quality clients such as: Titan Services, Square D, and Genpass.

• Worked in a high volume call center answering upwards of 80-100 incoming calls daily.

• Directed high level customer issues to appropriate departments for next level escalation.

• Tracked high volume call log for all incoming calls through Remedy software.

• Scheduled service appointments for field technicians and handled inbound customer service questions from customers and technicians.

• Processed new sales orders received via email, inbound call and fax.

o Quoted published pricing, lead times and availability of products.

o Researched problem orders for customer and client resolution.

VIKING OFFICE PRODUCTS – Southlake, Texas June 1993 – May 2005

Order Entry Representative

Provided over 10+ years of high level customer service and sales specifically focused on inbound customer service and sales, to include auditing inbound orders and billing.

• Handled inbound telephone sales calls, averaging 100+ calls a day to equate to over $125 thousand of product sales per month.

• Tasked to process all personalized orders received through high priority clientele.

• Provided exemplary customer service by going above-and-beyond normal practice in addressing the client’s needs by processing returning orders in a timely manner, tracking shipments upon client’s request and providing detailed information related to billing questions.

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