Customer Service Technical Support

Lilian ku

646-***-**** ************@*****.***

Professional SUMMARY

Trade Finance Coordinator with extensive experience in the International Import and Export Trade Industry, offering a background of accomplishments and reputation as a result-oriented professional that has strong knowledge for: Shipping Documentation, International Trade Rules and Regulations, Finance, Cash Management, strong analytical and problem solving skill:

* Customer Service & Communication

Shipping Coordination

Letter of Credit (UCP 600)

Documentation/Negotiation

Technical Support

Reconciliation/Project Management

Investigation/Solution

PROFESSIONAL EXPERIENCE

Sojitz Corporation of America, New York, NY 1995 – 2012

(A Leading International Import and Export Trade Company)

Trade Finance Coordinator

COMPETENCY AND ACHIEVEMENT

Job Knowledge

International Trade - specializing in import and export trade business: clear, accurate explain the rule, regulation and common practice both in domestic and international. Teach and interpret how converting the draft of letters, contacts, emails to actual meaning of trade transaction. Correct word or sentence to more logical way by professional trade terms and codes.

Problem Solve

By checking shipping documents for the purpose of waiving the right-of-bank-side checking so to save company’s cost. In the year of 2011, successfully negotiated about $250,000,000.00 export LC documents without rejection and save about $100,000.00 bank’s negotiation fees. Anticipated and identified complicated situation, resolved dispute by analyzing from multiple perspective and avoided possible litigation cases.

For Import:

Customer service and communication: North American Market: Price negotiation and client satisfaction. Managed Letters of credit and collection. Ensure all the shipping documents are comply with terms and conditions for internally and externally. To ensure all the requirements ( including government rules and regulations) are fully qualified and completed. Tracked the goods order timely and honored the payments without delay. Excellent communication and negotiation skill with customers, banks, forwarders and all the parties involved to complete the import and export assessment and guarantee the smooth of all transaction. Resolved any disputes and discrepancies, provided technical support as need.

For Export

Focused on better investment decision, technical analysis, guidance to new project and deliver results as need. Managed in coordinating LC, bill of collection, resolved problems related to shipping documentation (invoice, packing list, bill of lading, certification of origin, insurance policy, steamship/air-release, DOT Hazardous, etc.) Ensuing compliance with all the requirements including letter of indemnity, FOB, CFR, CIF, and BLS, COO, FTA etc. Negotiated the discrepancies and settle the payment on time. Reconciliation and investigation outstanding project.

Finance

Responsible for Monthly Import & Export Report and Treasury Cash Report to the Head Office, handled special projects.

Treasury (Cash) Management

Accounts receivable and payable: Confirmed TT remittance and check issuance of outgoing payments, distributed credits received from various account to the right party for incoming funds.

Computer

Swift (BESS), Windows Operation System with software including Word Perfect, Lotus 1,2,3, MS Word and Excel.

EDUCATION

Master in Economics, Business; The City College of New York, NY

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