Customer Service Rep, Retail Sales & Management, Medical Transcription

MUFFY LONIGRO

****A Green Hills Avenue NE | Tacoma, WA 98422 | 253-***-**** | *********@*******.***

SKILLS PROFILE

- 15 years of customer service experience, 11 years in retail which includes personnel and operations management.

- Proficient in MS Office applications including Word, Excel, Outlook, and POS retail and inventory systems.

- Strong work ethic, extremely reliable, adaptable, multiple-task and detail-oriented, problem-solver and team player.

EMPLOYMENT HISTORY

Medical Transcriptionist, Center Street Chiropractic 6/24/2008 - present

Tacoma, WA

- Work from home providing transcription services for a busy chiropractic office on an on-call basis.

- Transcribe 3 types of medical reports from dictation utilizing MS Word in an accurate and timely manner.

Newspaper Carrier, Tacoma News Tribune 9/1/2006 – 5/30/2009

Tacoma, WA

- Daily delivery and customer account maintenance for six newspapers to over 300 customers in South King County.

- 100% attendance record, high customer retention rate and high accuracy rate.

Medicaid Credit Analyst, Davita 10/1/2003 – 8/7/2007

Tacoma, WA

- Responsible for the reconciliation of Medicaid overpayments on patient accounts covering 40 states.

- Accurate, thorough and timely research and documentation utilizing MS Office and several medical programs.

- Data entry, word processing, monthly and quarterly reports and state audit projects.

Owner & Operations Manager, Old Town Cycles and Daylight Espresso 7/15/1995 – 4/1/2000

Bellingham, WA

- Oversaw all daily business operations and personnel management including hiring, training and scheduling.

- Bookkeeping, budget planning, marketing, advertising, merchandising, inventory and supplies buyer for both businesses.

- Converted bicycle shop to POS inventory and sales system, set up accounts with vendors, sales and customer retention.

Inventory Controller, Sales & Closing Manager, Sunriver Sports 10/1/1989 – 11/15/1994

Sunriver, OR

- Hired as sales associate and inventory receiver at busy high-end ski and summer resort shop.

- Promoted to closing manager, responsible for closing out cash drawers, banks deposits, and personnel management.

- Promoted to inventory controller, priced and tracked inventory, POS system maintenance, monthly sales reports.

EDUCATION

- Medical Transcription, Career Step, Tacoma, WA 9/2007 - 3/2009

- Medical Billing and Terminology, Aster Technology Institute, Tacoma, WA 6/2003 - 10/2003

- BA degree in Recreation with a PE minor, Western Washington University, Bellingham, WA 9/1984 - 12/1988

Contact this candidate