Customer Service Sales
Resume:
Alaine Varsalona
Marietta, Georgia 30066 **********@*****.***
SUMMARY
Customer Service Professional with strong experience effectively managing operations among multiple store locations, customers, installers, and suppliers. Talent for quickly building and maintaining positive relationships. A goal-oriented professional with outstanding communication and listening skills. Highly accurate with attention to detail.
Key Competencies include:
• Systems Compliance
• Customer Relations
• Stress Tolerance • Team Member Training
• Problem Resolution
• Quality Management
PROFESSIONAL EXPERIENCE
Lowes, Corporate Office – Marietta, Georgia 2009 - 2012
Install Coordinator
• Managed installations among a wide range of products for 19 Lowes stores, and personally responsible for an average of 500 installations per week.
• Ensured product delivery and installation done in a timely manner.
• Oversaw changes in installations among customers, installers, and suppliers throughout the duration of each project.
• Negotiated resolutions for installation problems between customers, installers, and suppliers while being mindful of the customer’s perception of value, company’s profit margins, and supplier’s expense costs.
Lowes Home Improvement-Woodstock, Georgia 2005 - 2009
Head Cashier/Team Leader
• Accountable for setting up 20 registers per shift with a cash value of $300 each.
• Responsible for maintaining registers throughout a shift by picking up monies and making change swaps.
• Handled returns and product issues in a manner which gave the customer a positive experience, but preserved the integrity of Lowes interests.
• Trained and tested cashiers in loss prevention and daily procedures.
• Directed a team of 12 cashiers ensuring that shift breaks and lunches were done in a timely manner.
My Cousin Vinny’s Italian Restaurant, Marietta, Georgia 1995 - 2004
Co Owner, Operator
• Maintained back office operations including budget and expense control, records, payroll, and tax liabilities.
• Directly accountable for all aspects of marketing, promotions, and wait-staff sales-training resulting in a $650,000 increase in annual sales over nine years.
• Managed all aspects of dining room operations and staff.
• Developed a catering program which was highly competitive in the market generating $200,000 in annual sales, and personally oversaw all levels of sales, marketing, and customer service within the program.
COMPUTER SKILLS
Microsoft Word Excel
Power Point
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