Marketing Management

Lindsey Hayes

*** ******* **. *********, ** *****

423-***-**** . ***********@*****.***

OBJECTIVE

To obtain, healthcare marketing industry level position and expand my understanding and knowledge of the marketing industry, for my post-collegiate career.

EDUCATION

East Tennessee State University Johnson City, TN December 2011

• B.B.A in Marketing Management

Northeast State Technical Community College Blountville, TN May 2009

• Associates of Applied Science

EXPERIENCE

Marketing/Sales May 03 2011-present Johnson City, TN

• I make cold calls from the office to sale state farm insurance

• Went out into the field and marketed/sold state farm insurance.

Resource Technician 2010-present Johnson City, TN

• Oversees the transfers of patients from different facilities to Mountain States Health Alliance facilities. These Md Link transfer are high priority and are in times extremely stressful. I am responsible for keeping track of several of these at a time, conferencing physicians, and conferencing nursing staff with one another.

• Able to think quickly in many situations and to maintain composure over the phone with challenging physicians.

• I had to abide by the HIPPA laws and keep patients personal information confidential.

• This position was a promotional position that I received due to high qualifications and it also requires me to be able to do all the skills below as well as the ones mentioned above.

Communication Specialist 2007-present Johnson City, TN

• Front ended Ask-A-Nurse calls and took primary information before transferring the caller to a nurse.

• Maintained composure with demanding callers and remained polite through-out the call.

• Answered calls from MSHA facilities called Condition H where patients could call in and voice their concern about the care they were receiving. These calls took much patients and compassion.

• Scheduled people for classes and appointments that MSHA offered. Along with this I was one of two people who had access to creating classes and appointments and loading them into our computer system for other employees to use. This took great skill, organization, and patients. With this I would receive up to 20 emails daily about current class and new classes needing to be entered into our computer system.

RELATED COURSES

Marketing Management Policy & Strategy Operations Management

Logistics Management Distribution Economics

Consumer Behavior Business Finance Health Care Marketing

International Marketing Sales Force Management Marketing Research

SKILLS

• Well organized and goal-oriented

• Experience with office equipment and office procedure including: fax and copy machines as well as proper phone etiquette.

• Respectful of and willing to work with others of differing opinions to achieve organizational goals

• Computer literate with extended knowledge of Microsoft Excel and Microsoft PowerPoint.

• Created a Marketing/Business plan for ETSU Dining 2011, and Eastman’s Acetylated Wood 2011

• Volunteer firefighter for Fall Branch vol. Fire Dept. and have been since 2006. This opportunity has taught me the meaning of team work. I have been in very intense situations and was expected to be professional at all times. It has given me courage, wisdom, and responsibility.

• Secretary on the board of directors for Fall Branch Vol. Fire Dept. This requires me to keep up with important past and current documents and I am also responsible for getting advertisements to the public about current fundraisers.

VOLUNTEERISM

• Currently a volunteer fire fighter with Fall Branch Vol. Fire Dept. and have been for 5 years.

• Secretary for the board of directors of Fall Branch Vol. Fire Dept.

• Volunteered with the March of Dimes

Classes taken with FBVFD

Hazmat Materials Ops. Leadership I Leadership II

Hazmat Materials Awareness Wildland Firefighting Leadership III

Training for small dept. Pumper Training Radiological Training

REFERRALS

Available upon request.

Contact this candidate