Sales Customer Service

Tara L. Carter, MBA

Experienced Sales and Marketing Professional

**** ********* ****, ************, ** 46220 317-***-****

*********@*****.*** *http://www.linkedin.com/in/taralcarter

EDUCATION

ITT Technical Institute Online Programs, MBA, Indianapolis, IN March 2007

Ball State University, Bachelor of Science Journalism, Muncie, IN July 2001

WORK EXPERIENCE

Unity Community Daycare, Indianapolis, IN (Current)

Volunteer Consultant

Instrumental in the establishment of a start-up daycare including:

Training new staff

Participating in the establishment of policies and standard procedures for business operations

Handle daily upkeep of establishment, answer phone and walk in inquiries

Brown Mackie College, Indianapolis, IN August 2010 to April 2012

Director of Career Services (Jack of ALL trades)

Executive Committee Member

Participated in all decision making for the school along with President, Dean, Director of Student Services, Director of Human Resources, Senior Director of Admissions and Facilities Director

Increased graduate job placement numbers by 34% within first month of employment

Established SOP for department

Developed training plan for Career Services Advisors including resume revisions and candidate interviews

Organized and developed new roles and metrics of evaluation for staff within Career Services department

Developed and controlled work study process and hired first Brown Mackie work study student

Established numerous best practices now used across all Brown Mackie campuses

Responsible in the planning of all campus events including monthly orientation, monthly all staff meetings, Open Houses, job fairs, recruiting events, graduation, etc.

Instrumental in organizing two student organizations and serve as their administrator as well as creating various tools to promote overall student retention

Served as the campus’ Public Relation contact

Established partnership with Mayor Ballard and Winnie Ballard’s team for “Financial Fitness”

TechSkills, Indianapolis, IN November 2009 to August 2010

Director of Career Services

Increased 2009 placement numbers by 33% percent in one quarter

Responsible for student/grad job placement

Created new reporting procedures to ensure metric accuracy

Manage reports, present data in management meetings

Organize and present workshops on topics pertaining to professional development

Lead researching, prospecting and follow up

Maintain student electronic/physical filing system

Informational interviews and counseling sessions

Event planning

Student retention

Client relations and participating in professional organizations

ITT Technical Institute Indianapolis, IN January 2007 to June 2009

Interim Director of Career Services (March 2008-Septemenber 2008)

Managed office of two including scheduling, appointments and delegated responsibilities

Maintained reports and presented in weekly management meetings and bi-weekly Career Services headquarter meetings

Developed plans executed to increase 2008 placement numbers

Main contact for management staff and employers

Career Services Specialist

Received 95% out of 100% on Performance Review for 2008 which measures: employer relations, student interaction, attendance, tardiness and grad job placement

Work with current students and alumni to assist in job placement

Develop relationships with companies and market our services and students

Employer/student presentations

Follow up on job leads and job seekers

Teach Portfolio Development courses for 7th and 8th quarter students

Event planning: workshops, career fairs, recruiter roundtables, on-campus interviewing, mock interviews, portfolio class etiquette dinners, guest speakers, alumni events, orientation/open house, graduation and Program Advisory Committees meetings

Attend workshops, conferences and seminars for leadership development and maintain local and national organization memberships

ITT Technical Institute Online Programs Indianapolis, IN April 2004 to January 2007

Distance Education Representative

Student recruitment/sales

Interviews

Update and track student records

Student retention

Proven Sales Track Record

Lane Bryant Indianapolis, IN February 2004 to March 2007

Sales Associate (Retail)

Indianapolis Public Schools, Indianapolis, IN March 2003 to April 2004

Contract Teacher

Atlanta Tribune: The Magazine, Roswell, GA October 2001 to August 2002

Marketing Associate/ Office Manager

SOLE COMPANY MARKETING REPRESENTATIVE

Customer Service

Responsible for developing and maintaining sales, trade and sponsorship accounts with various companies

Responsible for all event planning (golf tournament, cover party, awards banquet, trade shows)

Identified potential customers by cold calling and networking within the market

Proficient proposal writing

Excellent organization skills including developing/ maintaining routing, expense reports, customer data sheets, etc.

Provided training to new and existing employees

Design expert for all sales projects; direct mail and email documents

Increased circulation by creating various marketing strategies

The Muncie Times, Muncie, IN April 1999 to July 2001

Writer/Publisher’s Assistant

Maintained quality customer relations with local consumers and vendors

Tracked sales revenues by generating weekly and daily reports

Coordinated delivery routes for drivers and managed circulation

COVERED NEWS STORIES AND REPORTED ON DEADLINE

Event planning and coordination

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