Human Resources Manager
Resume:
LOUISE DALY, PHR
** ******* **** (H) 203-***-****
Norwalk, CT 06854 ********@*****.*** (C) 914-***-****
SUMMARY
Human Resources professional skilled and experienced in the following core competencies:
Employee Relations Recruitment & Hiring Compensation
Performance Evaluation Processes Staff Management & Planning Learning & Development
Benefits Administration Performance Management Employment Law
PROFESSIONAL EXPERIENCE
Consulting, Professional Development and Volunteer Work 2009-2011
• CFO Publishing LLC, New York, NY (November 2011 – Present)
Contract position as Human Resources Director for New York and Boston offices; providing support and counseling on employee relations issues, change management, recruitment and training. Additional responsibilities managing benefits enrollments and administration.
• Cain Brothers LLC, New York, NY (February – April 2011)
Conducted I-9 compliance and personnel file audit for employees in New York and branch offices
• Professional Development: Attend various human resources seminars to maintain PHR certification.
• Volunteered at Norwalk Hospital (2009-2010)
ALLEN & OVERY, LLP, New York, NY 2004 –2009
Human Resources Manager
Reported to Senior Human Resources Manager
• Advised and counseled attorneys, managers and staff on employee relations, performance issues, conflict management and documentation, hiring, performance reviews, training and development plans. Recognized as a mentor for new and junior managers and supervisors on various human resource issues.
• Managed full cycle staff recruitment for both exempt and non-exempt positions in various departments. Guided partners and hiring managers through the recruitment process, offering advice and input on candidate selection, compensation and job market information.
• Managed the legal secretarial staff, including performance management, development and training, the review process and total compensation. Established and maintained strong relationships with staff and attorneys they supported.
• Partnered with senior management on training initiatives, compensation, redundancies and change management.
• Participated in new employee orientation, for both domestic and international new hires and transferring secondees. Advised and supported junior attorneys on how to work with staff.
• Responded to questions on policies and procedures. Worked with individuals to resolve various issues.
• Managed the high school summer intern program, working with after school centers in New York City.
Interviewed, assigned interns to appropriate roles and coordinated events for the season.
• Member of training, diversity and compensation committees.
• Prepared various reports on staffing, compensation, recruitment and temp usage for submission to senior management.
• Responsible for the oversight of department budget and manpower planning.
• Strong knowledge of federal and state employment laws.
Accomplishments
• Initiated the development and implementation of the firm's first online evaluation process and software, VI Desktop. Designated support contact for users and managers during the rollout and review process. The New York office was the pilot for the firm and the process was subsequently adopted globally across 20 branches.
• Developed and directed a technical skills assessment for benchmarking and training the legal secretarial staff; with the purpose of aligning skills to attorney needs.
• Partnered with Human Resources in London to launch the firm’s global staff training program in the New York office. Liaison between trainers, attendees and managers to discuss appropriate participants, content and post-training feedback.
LOUISE DALY, PHR PAGE 2
CHARTWELL INVESTMENTS, NEW YORK, NY 2003 – 2004
Administrative and Human Resources Manager
Assisted with the firm’s transition to a new executive team. Reported to two partners.
• Administered firm’s benefits including: ADP payroll, flexible spending accounts, enrollments, 401k plan, and COBRA. Recruited and processed new hires, maintained employee records and files.
• Firm representative for all vendors: telephone, technology, travel, all office equipment, insurance, firm credit cards and expenses, building management and security.
• Managed and coordinated firm relocation and construction of new conference room.
• Processed invoices, monitored bank accounts, sent and tracked wire transfers, assisted external accountants with taxes and year-end processes.
MORGAN STANLEY, NEW YORK, NY 1993 - 2003
Administrative Manager, Investment Banking Division (1996-2003)
Performed all human resources and staff management functions for several Investment Banking departments.
• Successfully developed and maintained strong relationships working closely with senior banking professionals, providing advice and support in recruitment, employee relations and performance management.
• Responsible for overall management of staff, including employee relations, recruitment, performance management, coaching, training and career development.
• Managed the annual performance evaluation process: wrote evaluations, conducted evaluation discussions and development plans. Determined compensation based on performance and feedback. Participated in annual divisional review comparables.
• Department resource regarding leaves of absence, FMLA, disability requests and mobility.
• Recruited, hired and trained staff for various groups within the Investment Banking Division.
• Partnered with senior management on reductions in staff, and restructured staffing due to reorganizations.
• Collaborated with management colleagues on development of divisional policies and procedures.
• Developed and produced the IBD support staff employee handbook, used for policy information and training.
• Planned and produced informational seminars and holiday parties.
• Liaison between the user population and corporate services, facilities and technical support to ensure optimal customer service.
• Coordinated office moves including the annual analyst and associate class rotations. Communicated with group heads and individuals to discuss seating plans and provide support and information on all aspects of moves.
Accomplishments
• Appointed staff training manager for the Investment Banking Division. Analyzed and assessed training needs, and collaborated with the firm's training department to design and deliver training to staff.
• Developed the Investment Banking Division's first new hire training program for support staff. Created a training class, Tools of the Trade, for newly hired support staff.
Executive Assistant/Department Coordinator (1993 – 1996)
Reported to the Managing Director/Group Head of the Financial Sponsors Group, serving the firm’s private equity client base.
Education
Iona College, B.S. in Behavioral Sciences, Cum Laude, 1998
Pace University, Certificate in Human Resources Management, PHR Certification, 2004
Various Training Classes Including:
New York Institute of Finance, Introduction to Finance
Allen & Overy, London, Leadership Development
Annual Employment Law Updates, Jackson Lewis LLP
Technical Skills: MSOffice, Peoplesoft, VI Desktop, ADP PCPW, ADP HRB portal, I-Grasp (recruitment software)
Professional Associations:
Society for Human Resource Management (SHRM)
Association of Legal Administrators (ALA)
Other: Volunteer at Norwalk Hospital
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