Customer Service Manager

Catonya Sconiers

**** *********** *****

College Park, GA 30349

770-***-**** (H)/770-***-**** (C)

*************@***.***

OBJECTIVE:

Qualified and experienced professional seeking a Customer Service Representative/Transporter posi-tion so, I may apply my skills, strategies, and extensive background to assist with the continued suc-cess of this organization.

SKILLS:

• Excellent interpersonal, leadership and communication

• Strong analytical, critical thinking, and problem solving capabilities

• Ability to multitask while prioritizing

• Superb organizational and observational dexterity

• Outstanding verbal and writing techniques

• Thorough when keeping logs, receiving, and shipping goods

• Exceptional while assisting internal and external customers

• Capacity to effectively motivate and delegate

• Able to work with little or no supervision

• Highly motivated professional

PROFICIENCIES:

• MacIntosh-Pages, Numbers, and Keynote

• Mircrosoft-Word, Excel, Outlook, and Powerpoint

• Customer Management Systems

• Various office equipment such as computers, faxes, copiers, and multi-lined telephones

EXPERIENCE:

Sub. Bus Driver, Dept. of Education Transportation, Jonesboro, GA 30236 02/2012-present

Transport children to and from their destination in a timely and safe manner. Adhere to all traffic rules and laws.

Unit Manager, Waffle House Inc., Norcross, GA 30071,02/2008-08/2009

Hired coached and trained all associates, increased sales and production, created schedules for staff, conducted performance reviews, accounted for all monies and supplies, maintained budget for an effective and efficient operation, assigned all work duties and stations. Transported supplies and materials to other units.

Senior CSA, Delta Airlines, Atlanta, GA 30320,10/1994-07/2007

Assisted customers with reservations for travel, sold tickets, created reservations, checked in luggage, answered internal and external questions, collected monies for all travel extras, entered data into computers, and answered telephone calls to assist with any customer problems or concerns. Also, transported cargo, baggage, and haz-ardous materials to appropriate departure gates on the ramp at the airport.

Administrative Assistant, Delta Airlines

Answered telephones took written and verbal messages using a multi-lined telephone, set up meetings for man-agers and executives and coordinated their schedules, met deadlines for all typing, filing, supply ordering duties, conducted all recurrent training for all inflight and ground employees.

EDUCATION:

Atlanta Metropolitan College, Atlanta, GA 30310, 10/2009-Present

Sophomore, Nursing, 36 credit hours total, 3.58 GPA

Phi Theta Kappa Honor Society-VP of Communications

Dean’s List-Fall 2010, Member of the SIFE Team

St. Agatha High School, Redford, MI 48202, Diploma

Certifications:

Georgia Work Ready

Food Protection Manager-ServSafe

ACCOMPLISHMENTS:

Awarded a trophy and a certificate from Delta Airlines in 2006 for top baggage collections.

Awarded a scholarship from the Thomas/Jefferson Family Reunion 2010

Awarded medals for High School Track and Volleyball

Awarded several patches as a Girl Scout

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