Service Manager/Operations Assistant

CALLIE JOHNSON

**** * ********* *** *** * Chicago, IL 60647 262-***-**** ********@*****.***

Summary of Qualifications

Accomplished, achievement-driven and results-oriented recent college graduate prepared to excel and deliver. Experienced in conflict resolution and problem solving. Superb time management and interpersonal communication skills. Possesses the ability to adhere to strict deadlines in order to achieve goals. A strong proven leader with a history of producing results utilizing capabilities and expertise in areas including:

* Marketing * Demographic Research * Scheduling/Hiring/Training

* New Business Development * Customer Relations * Promotional Events

* Multi Tasking * Budget Creation & Maintenance * Inventory Maintenance

* POP/POS * Merchandising * Online Marketing Campaigns

Education

University of Wisconsin – Madison Madison, WI December 2008

Bachelor of Arts – Sociology

Work of Experience

Ryan Braun’s Tavern and Grill Lake Geneva, WI July 2010 – Present

Service and Bar Manager

• Labor Analysis/Staff Management (scheduling, hiring, training, and conflict resolution; overseeing staff of 50+)

• Meeting Planning (creating, conveying and overseeing agenda for daily operations)

• Inventory (opening and closing cash count, P&L statements, ordering supplies, adhering to the MFC, Model Food Code)

• Customer Service (quality assurance, working with a diverse clientele, expediting orders, communication between FOH & BOH)

• Product Launch (creating food specials, inventing beverage choices, introducing menu items, suggestive selling)

• Event Coordinating (main contact for large party bookings and special events coordination)

Strainge Clothing LLC Chicago, IL May 2010 – November 2010

Operations Assistant

• Sales/Marketing (creation of marketing campaigns, product launch, textile merchandising, cross promotions, contract negotiations, creating and maintaining online sales presence)

• Trade Show Booth Management (set up, maintenance, sales, staff appointment, onsite vending, point of purchase displays, national travel coordination)

True Endeavors LLC Madison, WI September 2008 – June 2009

Street Team Music Promoter

• Marketing/Promotions (organizing and executing publicity campaigns via the Internet, organizing promotional contests, creating innovative traffic builders, coordinating event logistics)

Skills

MS Office Programs, Internet Explorer, POS Systems (food service software), General Office Equipment

Other Certifications

Learn2serve Certification Lake Geneva, WI December 2010

Responsible Beverage Server License

TIPS Certified Denver, CO November 2009

References

References available upon request

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