Customer Service Quality Assurance

Ms. Magdalena Santana

**** **** * ***** ******* *4638

TEL: No#727-***-****

E-mail: *********@*******.***

To: Whom it may concern:

Dear Sir/ Madam

I have keen interest in the position, currently advertised with your company. I am a highly accomplished visionary with experience; offer significant abilities in the areas of project and department management, public relations, and Quality Assurance. My skills, expertise and knowledge shall energize your company.

Personal interaction is my greatest strength. My collective experience and hard work form the solid foundation on which I have built my acumen. My new ideas offer a dynamic continuity from which I continue to flourish.

I have demonstrated the ability to produce innovative and effective work as a team player, and meet deadlines. My attention to detail and these attributes have produced consistent, excellent, job performance.

I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with other staff members at all levels and I am able to bridge the gap between senior and lower level management; technical and non-technical staff.

My sales and business development experience has provided me with a strong understanding of territory development, sales management, and problem solving. I am able to motivate personnel at all levels.

The accompanying résumé gives you an idea, not only of my past achievements, but most important, of my potential as a significant contributor to your company.

Thank you for your time and consideration.

Sincerely yours,

Ms. Magdalena Santana

OBJECTIVE:

To attain the position, contribute creative skills, experience and collaboration with a team that enhances your organization's success.

Experience:

2009- Radio Personality : Radio Kuwait

Director of Public Relations & Business Development West Point General Trading Est.

Subcontractor US Armed Forces] Awarded an American Patriot

2003- 2004 Marketing and Public Relations American General Trading Company

Subcontractor US Armed Forces ] Awarded an American Patriot

Public Relations Kuwait Air Force

1994 – 1997 Public Relations Touristic Enterprise Kuwait European Spokesperson F.M

1993- 2009 DJ Radio 99.7 Kuwait. Radio FM Spokesperson, Announcer

Leadership Qualities:

Developed and implemented policies and procedures.

Project coordinator.

Event management.

Ability to obtain a Secret Security Clearance

Demonstrate effective Team work

I ensure that all work orders are carried out with the highest standard and top priority.

Able to relate and interact effectively with seniors and others.

Solid interpersonal , Organizational , and customer service skills

Oversees and maintains quality control monitors and takes corrective action as necessary.

Skills: (technical)

Proficient in Micro Soft Office business applications; Word, Outlook, PowerPoint, and Excel.

Possess capabilities to build documents, spreadsheets, and presentations

Proficient in personal computer operations

Good interpersonal skills.

Ability to work independently in an autonomous environment.

Artistic, elegant, (Office / environmental / event / program)

Consistently able to meet goals and commitments

Exceptional customer service skills

Others:

American New York USA

Personable and enthusiastic. Able to handle confidential business matters with professionalism

Ability to establish and sustain good relations with people of diverse backgrounds

Exceptional customer service skills

Languages:

English mother tongue

Spanish

Arabic

Community:

Philanthropist

Kuwait Little League volunteer 1993 – present

Girls Scouts of America

Adopt a solider program

Meet and greet services

Established the firs USO Center in Kuwait 2003

References:

Furnished upon request

Contact this candidate