Customer Service, Medical Office Assistant, Call Center

Career Objectives

To benefit an organization that can use a dedicated professional with strong communication and organization skills who offers a background in medical, childcare, and customer service environment.

Summary of Qualifications

Type 45 wpm; proficient in Microsoft Office; Knowledge of medical Terminology, Anatomy, Physiology; Able to work as a team member; Comprehension of general office equipment including copier and scanner; work well with kids, potty train, make lesson plan

Work History

Aegis communication Group, Irving, Texas

Call Center Representative

Sep 06, 2011 - Dec 23, 2011

Verify health insurance plans through Humana with Medicare members; Answer calls and assist members with any questions they may have about their plan; Document any comments or questions the member may have; Connect the member to customer service to get further that I could not supply to them.

Instaff, DALLAS, Texas

Part time package handler

Apr 15, 2011 - Sep 01, 2011

Sort packages for trucks and packers; collect and separate packages that don’t belong on my line; help scan packages when needed; wrap palettes

Precious Moments Learning Center, DALLAS, Texas

Teacher/bus driver

May 17, 2010 - Dec 14, 2010

Teach students in a 10:1 ratio, potty train students between the ages of 1 1/2 to 3 yrs. Old, create lesson plans, work with various ages, pick up and drop off students

Macy's, Dallas, Texas

Sales Associate

Nov 23, 2009 - Dec 10, 2009

Check out customers; Help customers locate products; Check dressing rooms and display floor; Restock racks; Open and close Register

Towne Park, Dallas, Texas

Parking Cashier

Sep 15, 2008 - Dec 31, 2008

Assisted guest with parking when events were held; Collected money as guest left; Helped guest locate rooms for business meetings

Fair Oaks Day School, Dallas, Texas

Teachers Assistant

May 15, 2008 - Sep 15, 2008

Assisted teachers with assignments; Potty train students between the ages of 1 1/2 to 3 yrs. Old; Worked with various age groups

LeeRoy McCurley, MD, PA, Grand Prairie, Texas

Front Desk Clerk

Mar 28, 2007 - Jan 31, 2008

Answer multi-line phone system; Scheduled and canceled appointments; Checked patients in and out; Knowledge of verifying insurance; Scanned and attached records to patients file

Education

Allen School, Jamaica, New York

9 Month Certification program

March2012 – Present

Major: Medical Billing/Coding

Everest College, Dallas, Texas

1 year college, technical or vocational school

Mar 2008 - Nov 2008

Major: Medical Billing/Coding

PC Center, Desoto, Texas

1 year college, technical or vocational school

May 2006 - Mar 2007

Major: Medical Office Assistant

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