Administrative Assistant Customer Service

SANDRA KEITT

** *** ******, #* ****** City, NJ **304

Home: 201-***-**** Email: *********@***.***

SKILLS

MS Office Suite, Typing (60wpm), QuickBooks, ICalendar, Lotus 1-2-3MS FoxPro, FileMaker Pro, Corel WordPerfect, SAP, Videoconferencing, Various Phone Systems, Excellent Phone Manner

EXPERIENCE

2005-2011 Starrshot Productions Photography Studio

Business Manager

Managed day to day operations of studio

Provided customer service to inquiries and booked appointments

Conducted meetings and arranged special functions to promote studio

Created and maintained customer database

Acquired and maintained vendor relations

Calendar management for studio and photographer

Representative for photographer on outside events

Supported and implemented community events

Provided a relaxed and pleasant environment for guests

2008-2009 Michael Miller Fabrics LLC, NEW YORK, NY

Executive Administrative Assistant

Managed front desk area

Input information using SAP for daily reports

Created and maintained files on various projects

Tracked orders & inventory for warehouse facility

Liaison with outside vendors and warehouse manager

2005-2008 Metro Homes LLC- HOBOKEN, NJ

Executive Administrative Assistant

Worked directly with Managing Partner and Executive Assistant

Responsible for the day to day operations of executive floor

Created and maintained files on various projects

Planned and executed travel arrangements for Managing Partner

Drafted correspondence, i.e. email, faxes, to support office operations

Managed personal accounts for Partner

Created and maintained contact databases and files

2004-2005 Aids Resource for Children-ARFC-JERSEY CITY, NJ

Executive assistant to site Director/Part-time

Managed office operations

Maintained confidential files on clients

Assisted clients with Dr’s appointments, corresponded with social workers, referred clients to other social service agencies

Assisted with coordinating of meetings

Planned activities for clients

Corresponded with other organizations for donations for special events

Attended training sessions

2003-2004 Wireless Network Security Center/Stevens Institute-HOBOKEN, NJ

Executive Assistant to Director

Assisted Director and Asst. Director in the daily performance of

Assignments, planning and scheduling of events

Maintained telephone, email and correspondence with contacts

Coordinated campus visits of VIP’s

Planned and executed travel arrangements for staff

Created and maintained contact databases and files

Monitored and coordinated payroll and other financial documents

2002-2003 Aids Resource for Children-ARFC-NEWARK, NJ

Data Entry Consultant

Implemented new MS Access based program “Careware” for various agencies using Title 1 funding

Gathered information and inputted data from client’s demographic and services provided: entered information into databases to generate annual report for lending source

2000-2001 NAME, Ltd., NEW YORK, NY

Executive Receptionist/Office Coordinator

Maintained and operated switchboard

Tracked vendor invoices

Scheduled courier services and maintained log of all incoming and outgoing deliveries

Provided administrative support

Placed catering orders for special meetings

Managed visitor logbook and badges

Sorted, filed and distributed incoming mail and faxes

Scheduled and maintained conference rooms, guest and reception areas

Ordered and maintained office supplies, Inventory and distributed

Maintained office equipment, kitchen and lunch areas

1997-1999 Gay, Maher & Hardaway Law Firm, NEW YORK, NY

Executive Receptionist

Responsible for all incoming phone calls, greeted visitors and vendors

Maintained Law Library and Deposition Calendar

Typed court documents

Assigned phone codes to clients and setup client files

Responsible for travel arrangements for all attorneys

EDUCATION

Pro-Data, Inc.-JERSEY CITY, NJ

Certificate in Microsoft Office Package

Target Training-JERSEY CITY, NJ

Certificate in Microsoft Office Package

Hudson Community College JERSEY CITY, NJ

Certificate in Small Business Management

Fashion Institute of Technology NEW YORK, NY

Courses in Advanced Communication

REFERENCE AVAILABLE UPON REQUEST

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