Human Resource Director/Manager

“It was a pleasure to work with Steve. He has such great work ethic and is an individual that will always go out of his way to ensure a job well done.” JEREMY VANDERVELDE, DISTRICT MANAGER, CIRCUIT CITY

QUALIFICATIONS PROFILE

Remarkably astute, seasoned, and tenacious management professional equipped with more than 12 years of human resources experience. Offer high-caliber qualifications to oversee administration of operational services, employee relations, staff development and training, and corporate human resources operations. Demonstrate in-depth knowledge in planning and directing organizational processes and programs to improve efficiency and productivity and increase employee satisfaction. Hands-on manager equipped with comprehensive skills in developing and implementing effective policies and procedures to achieve corporate goals and objectives. Possess highly transferrable leadership, interpersonal, problem resolution, and relationship-building skills. Motivated, diplomatic, and extremely effective in stressful, team-oriented, and fast-paced environment. Areas of Expertise includes:

- HUMAN RESOURCES POLICIES, PROCESSES, AND PROCEDURES

- STRATEGIC PLANNING

- EMPLOYMENT LAW

- EMPLOYEE RELATIONS

- MENTORING AND MOTIVATION

- STAFF RECRUITMENT AND RETENTION

- QUALITY PERFORMANCE MANAGEMENT

- TRAINING AND DEVELOPMENT

- COMPENSATION AND BENEFIT ADMINISTRATION

- EQUAL EMPLOYMENT OPPORTUNITY

EMPLOYMENT HISTORY

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DISTRICT HUMAN RESOURCE MANAGER OCT 2006–PRESENT

CIRCUIT CITY STORES, INC. - AZ / NE/ NV / MN

Direct and coordinate daily operational aspects of human resource management activities in 32 locations in Arizona, Nevada, Nebraska, and Minnesota. Determine staffing requirements: recruit, hire, train, and develop district managers, store directors, and associates. Compile records and maintain statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Build and cultivate positive working attitude to foster team unity toward achievement of corporate goals.

Notable Contributions:

- Served as a link between the management and employees by handling questions, interpreting contracts, and resolving work-related problems

- Oversaw understaffing, refereeing disputes, employee termination, and administering disciplinary procedures

- Orchestrated seminars and attended meetings of VP, directors, and managers to improve skills focusing on supervision, conflict resolution, interpersonal communication, and effective group interaction

FRANCHISE TRAINING MANAGER AUG 2000–OCT 2006

CONOCO-PHILLIPS / CIRCLE K STORES, INC. - TEMPE, AZ

Effectively managed daily operational aspects of Circle K's SMART Academy training site including supervision of administration and instructors. Facilitated needs analysis for licensee training program, including on-site and training center classes. Educated franchise licensees and their managers in the Circle K marketing and business systems, business mathematics, and in using electronic POS systems and point-of-sale equipment. Collaborated with field staff to work between curriculum and operational needs and with franchise staff to evaluate program and license requirements regularly.

Notable Contribution:

- Intensified the development of franchise classroom and OJT training curriculum, as well as teaching outline for course of study and assigned lessons

EARLIER CAREER

- DISTRICT MANAGER - Conoco- Phillips, Tempe, AZ: 1999–2000

- FIELD HUMAN RESOURCE SPECIALIST - Conoco Phillips, Phoenix, AZ: 1996–1999

- SITE MANAGER MENTOR - Circle K Stores, Inc., Phoenix, AZ: 1991–1996

- FRONT OFFICE OPERATIONS - Tanque Verde Guest Ranch, Tucson, AZ: 1989–1991

- FRONT OFFICE OPERATIONS - The Brown, A Hilton Hotel, Louisville, KY: 1988–1989

MILITARY EXPERIENCE

- MEDICAL TECHNICIAN - MNARNG, New Ulm, MN: 1980–1984

- MEDICAL TECH-OB/GYN/SURGICAL - USAF Hospital, Chanute AFB, IL: 1984–1989

EDUCATION

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BACHELOR'S DEGREE IN BUSINESS

Major in Business Management, Minor in Human Resources

HUMAN RESOURCE MANAGEMENT PROGRAM

- University of Phoenix, Phoenix, AZ

PROFESSIONAL TRAINING

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Currently enrolled in PHR Certification Program through SHRM

Achieve Global (Zenger-Miller) Certified Trainer, Management Training seminars

Wicklander-Zulawski Course on Interview and Interrogation Techniques

CERTIFICATIONS

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Certified Substitute Teacher for State of Arizona

Certificate of Achievement for POS and Back Office Instructor Training from Radiant Systems

COMMUNITY INVOLVEMENTS

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Performed tax preparation for low-income families for the City of Tempe including

IRS through the SPEC program

Volunteered with Habitat for Humanity through the Tosco Corporation

Actively participated in the East Valley Boys and Girls Club's "Kids Day"

TECHNICAL PROFICIENCIES

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Proficient in FrontPage, PeopleSoft, Lotus Notes, and ToolBook

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