Management Professional
Resume:
Stephanie K. Lemons
#1049
Las Vegas, NV 89144
My objective is to secure a leadership position with an aggressive, growth-oriented organization. With over 16 years of successful Rooms Division, Sales and General Management experience, offering a company the reliability and efficiency I bring to any team.
Experience:
Stonebridge Companies
Hampton Inn & Suites Las Vegas West Summerlin
Las Vegas, NV
July 2007- Present
$60,000
General Manager
-Full P& L, accounts payable, receivable and aging responsibility
-Development of new business and contract negotiation
-Responsible for the recruiting, hiring and training of Hotel personnel
-Control inventory management to include daily sell through and revenue maximization
resulting in greater ADR and REVPAR.
-Excellent Client Relations
Encore Productions
Four Seasons Hotel
Las Vegas, NV
November 2006-July 2007
$42,000
Business Center Manager
-Manage day to day operations of business center.
-Provide exceptional customer service to Four Seasons Guests.
-Assist guests with all internet, copy, email and shipping needs.
-Hire, Train and supervise staff.
Hilton Hotels Corporation
Hampton Inn Tulsa
Tulsa, OK
August 2004-September 2006
$52,000
General Manager
August 2005-September 2006
Director of Sales
August 2004-August 2005
- Responsible for all Sales, Marketing and Operational aspects of this 148 room property
- Full P& L, accounts payable, receivable and aging responsibility
- Development of new business and contract negotiation
- Responsible for the recruiting, hiring and training of Hotel personnel
- Controlled inventory management to include daily sell through, revenue maximization and overbooking limits, resulting in greater ADR and REVPAR.
Stayed at Home
Charlotte, NC
March 2003-August 2004
Fairfield Inn and Suites
Clarksville, TN
September 2002-February 2003
Director of Sales
- Responsible for all hotel sales
- Development of new business and contract negotiation
Wingate/Comfort Inn Clarksville
Clarksville, TN
January 2002 – May 2002
$40,000
General Manager/Director of Sales
- Responsible for all Sales and Marketing aspects of these two Hotels in Clarksville, Tennessee
- Additionally responsible for all Operational aspects for the Comfort Inn as General Manager
- Full P& L, accounts payable, receivable and aging responsibility as well as Annual
Budget/Marketing Plan
- Development of new business and contract negotiation
- Responsible for the recruiting, training and performance evaluation of Hotel personnel.
- Increased Average Daily Rate by 44%
Stayed at Home
Phoenix, AZ
June 1998-Janurary 2002.
Amerisuites Hotel
Tulsa, OK
September 1997 - May 1998
$42,000
General Manager
- Responsible for all Sales, Marketing and Operational aspects of this128 room limited service property
- Full P& L, accounts payable, receivable and aging responsibility
- Development of new business and contract negotiation
- Responsible for the recruiting, training and performance evaluation of Hotel personnel.
- Increased Average Daily Rate by 24%
- Increased occupancy from 60% to 80%
- Achieved lowest cost per occupied room in region
Doubletree Hotel
Tulsa, OK
April 1997 - September 1997
$29,000
Front Office Manager
- Managed second largest department in 400 room convention hotel
- Oversaw daily operations of Front Office, Bell Stand, Valet and Concierge
- Assisted in the recruiting, hiring and training of Guest Services personnel
- Participated in Hotel Manager on Duty program
Homestead Village Hotel
Irving, TX
April 1995 - February 1997
General Manager
- Responsible for all Sales, Marketing and Operational aspects of this 141 room limited service property
- Full P& L, accounts payable, receivable and aging responsibility
- Development of new business and contract negotiation
- Responsible for the recruiting, hiring and training of Hotel personnel
- Increased Average Daily Rate by 41%
- Increased occupancy from 70% to 90
Embassy Suites
Tulsa, OK
July 1993 - February 1995
Assistant General Manager
- Oversaw day to day Rooms Division operations of 241 room full service hotel
- Assisted in resolving guest services issues
- Responsible for accounts payable
- Assisted in the recruiting, hiring and training of Rooms Division personnel
- Reduced Housekeeping cost of sale by 30%
Doubletree Hotel Warren Place
Tulsa, OK
August 1989 - July 1993
Reservations Manager
- Managed heavy incoming reservations for a 371 room full service hotel
- Forecast monthly, weekly, daily and group room reservations
- Created incentives for reservation staff to increase ADR and REVPAR.
- Responsible for revenue management. Controlling rates and inventory on a daily basis
Certifications:
-Hilton/Hampton Inn GM Certification 2005
-Hilton/Hampton Inn Step Up Sales Certification 2004.
-OnQ Certification 2004
-Hilton Sarbox Certification 2006
-Opera Express
Education:
Phoenix School of Travel 1987-1989
Phoenix, AZ
Graduated Class President
Travel and Tourism Certification
Qualifications:
Extremely well-organized; results oriented; excellent communication skills; multi-million dollar financial management and budgeting experience; National/Major Account Sales and Marketing background; complemented by outstanding customer service skills and a strong ability to mentor, train and motivate those around me to drive continuous success. Proficient in the use of various property management software to include; OnQ, System 21, RMS, ACT, STS and Opera. Expertise and knowledge of Interactive Media and Internet tools.
Contact this candidate