Manager Customer Service

Cassie Casarez

**** ***** *** ** ***** Prairie, Texas 806-***-****, **********@*****.***

Education University of Texas at Arlington, Arlington, Texas

August 2005-May 2011

Bachelor Of Business Administration-Economics Major

For this position that I am aquiring, I did enroll and pass Accounting I and Accounting II, with associates knowledge of finance before switching to an economics major. Also, the last class recently taken as of May 2011 is Econometrics which required analytical decisions and reference to forecast and decide future policy outcome from a STATA software.

Experience Manager / Sales Representative

September 2007-July 2011 (Employed), L’Patricia/ FnF, Arlington, TX 76010

Answer Customer Calls in Regards to Customer Issues

Use of Softpay Software and Operated SPARKPOS Software

Customer Service Including Merchandise, Advice, and Suggestion to Sale

Responsibilities Towards Opening and Closing Procedures

Managed a Team of 3 or More Sales Associates Accordingly

Preparation of New Merchandise and Count of on Hand Items

Cleaning and Refilling Stock/Supplies

Assure Customer Care on Floor or at Register

Assist Owners to Advice about Store, Display, and Other Employees

All Other Manager Requirements of Knowledge and Characteristic Display

Sales Associate

May 2006-July 2006, McCoys Hardware, Plainview, TX 79072

Worked on Register Using POS Software

Answer Customer Calls in Regards to Customer Issues

Customer Assistance on Floor to Direct to Items Needed

Knowledge of Regular Customer Accounts to Charge from Local Businesses

Document Filing Concerning Non-Taxable Items

Cleaning Duties

Mixed Paint

Made Keys

Filled Out Forms for Customer Orders

Knowledge of Screws, Plumbing, Construction, and Plywood and Other Supplies

Skills Type 65-75wpm

Computer Skills: Systems Such as MS Word, Excel, Powerpoint Outlook,

Operating Systems: Windows XP/2000, Vista, 7, Internet Explorer, Abode, STATA

References Samuel Kim Hoan Bui Quan Nguyen

Owner Field Manager Call Tester / Installer

L Patricia / FnF Versacom Versacom

3815 S. Cooper St. #1418 8111 LBJ Freeway 8111 LBJ Freeway

Arlington, Texas Dallas, Tx Dallas, Tx

817-***-**** 469-***-**** 469-***-****

I am located right off the highway and very dependable!

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