Customer Service Project Manager
Resume:
MICHELE LUNA
**** ****** *, ***** *******, TX ***87
Email: *********@*****.***
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EXPERIENCE:
TRULITE GLASS & ALUMINUM SOLUTIONS Houston, TX 4/2012 to 5/2012
Customer Service Representative (Temporary Assignment)
RICHARDSON STEEL YARD Houston, TX 8/2011 to 10/2011
File Clerk (Temporary Assignment)
SBM ATLANTIA, INC Houston, TX 8/2010 to 7/2011
Project Administrator
• Organize daily calendar for Project Manager
• Facilitate all domestic and international travel for Project Team
• Prepare, audit and submit all Expense Reports
• Prepare monthly audits for Project Company Credit Cards
• Prepare all Client Monthly Reports
• Organize, schedule and attend all meetings as well as record Minutes of Meeting.
• Prepare and distribute all meeting agendas and upload in electronic project file
• Organize all project emails in outlook and company database
• Facilitate International Visas
• Facilitate International Employment Passes
• Update Correspondence Log for all communication
• Ability to handle multiple interruptions while still prioritizing and remain focused
• Organize Team Building for 200+ employees
SBM ATLANTIA, INC Houston, TX 6/2008 to 8/2010
Administrative Assistant for CFO/ Finance Department
• Schedule all meetings
• Arrange all travel
• Audit all Expense Reports
• Prepare all Intercompany Invoices
• Create Management Report Spreadsheets and distribute
• Create all Power Point Presentations
• Meet and greet all clients and vendors
• Prepare all conference room set ups
• Order all office supply for Finance Department
• Main focal point and liaison for entire Finance Department
WATT BECKWORTH THOMSPSON & HENNEMAN, LLP Houston, TX 02/2004 to 4/2008
Administrative Assistant/Receptionist/IT Assistant
• Open and Close Office.
• Provide relief for receptionist, answer multi-line telephone system.
• Meet and Greet clients and direct them accordingly, receive and document incoming and outgoing deliveries.
• Assist office manager with data entry for accounts payable.
• Enter all expenses and balance out charge backs.
• Run time reports.
• Assist office manager in printing, editing and preparing pre-bills and client invoices.
• Resolve and maintain any equipment issues.
• Assist IT technician in regard to hardware and software issues.
• Assist IT department with server, indexer and hard drive issues.
• Manage when onsite help is needed from IT personnel or companies.
• Maintain, index and prepare all archived legal documentation for offsite storage. Retrieve and research any archived legal documentation from offsite storage.
QUIZNO’S Houston, TX 12/2002 to 11/2003
Manager of two locations
• Prepare for upcoming advertising promotions.
• Responsible for opening store and handling daily cash register transactions.
• Interviewed and trained new employees.
• Maintain inventory.
• Responsible for the proper delivery of merchandise.
• Maintain an overview of both store locations.
• Administered and influenced proper and continued customer service.
SKILLS
Software
Highly proficient with all Microsoft Office applications:
Outlook, Word, Excel, Power Point, Visio, Microsoft Publisher, Word Perfect
45 WPM, Ten-Key by touch, Juris and My Juris, Worldox, Timeslips
Operating Systems
Proficient in Windows 95, 98 – Microsoft Office 03, 07 & 2010
EDUCATION Houston, TX 1990 - 1994
Milby High School
• Honors Magnet Science Integrated Studies
• Graduated Top 25% of Class
• Drum Major for Marching Band Year 1994
REFERENCES
References are available upon request.
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