Engineer Management

Rajesh Bhavsar

Email: **************@**********.*** Cell Phone: +91-988-***-****

Experience Summary

I am at present an associate with Barclays Technology Centre, India having 7.8 years of IT Infrastructure work experience out of which most of experience includes working with US and UK customers. I have primarily worked in Banking, Retail, Insurance, and Media domains. My technological forte has been into MS Exchange 2003/2007/2010, Windows NT/2003/2008 servers, ADS, DNS, GPO, Patch management using WSUS v3.0, and Legato Net-worker v7.2 backup.

Career Profile

Dates Organization Role

Since Aug 2010 Barclays Technology Centre India IT Infrastructure analyst

January 2008 to July 2010 TATA Consultancy Services Ltd. IT analyst

Sep 2006 to Jan 2008 Wipro Technologies Ltd. System Engineer

Aug 2005 to Aug 2006 Sakaal News Papers Ltd. System Engineer

Sep 2004 to April 2005 Ucom Technologies Jr. engineer

Professional Memberships / Certifications

Professional Society / Certification Member Since / Date Certified

ITIL V3 Foundation May 2012

Microsoft Exchange Server 2010 (70-662) Dec 2011

Microsoft Certified Technology Specialist (MCTS-2008) April 2009

MCSE ( Messaging-Exchange 2003) March 2009

Citrix Certified Administrator PS 4.5 (CCA) December 2007

ITIL V2 Foundation June 2007

Educational Qualification

Degree and Date Institute & University Specialization

Bachelor of Engineering

Nov 2004 Maharashtra Academy Of Engineering, University of Pune(India) Electronics and Telecommunication

Assignments

The details of the various assignments that I have handled are listed here, in chronological order.

Employer Barclays Technology Centre (India)

Customer Barclays in house Global support to to UK and Singapore users.

Period Aug 2010 to Till date

Description Network consists of Windows 2003 Active Directory domain with Citrix, MS Exchange 5.5/2003/2007.

Role and Responsibilities

Working on incident and problem management queue.

Supporting mixed exchange 5.5, 2K3, and 2K7 organizations in different AD domains.

Migrated mailbox from 2k3 to 2k7 exchange server.

Managing Enterprise vault server issue.

Supporting NDR, outlook, calendar, meeting invites, and live-communicator issues.

Enterprise Vault client issues for e.g.: icons missing, auto-archiving not working, unable to open archived messages.

Restoration of mailboxes and mails.

Supporting Mailbox permissions on Enterprise vault and delegates issues.

Supporting distribution list issues.

Managing GAL updates with MaxWare utility.

Managing white listing and black listing of domains on mail marshal

Supporting External email issues, mail tracing, and mail mapping issue.

Generating daily and monthly productivity reports from HP SM7 and service now ticketing tool.

Performing Queue Manager Role for assigning tickets to engineers and handling escalations.

Attending daily con-call with other team leads and top management at UK for discussing daily report and SLA breaches and issues faced by engineers.

Conducting technical knowledge sharing sessions for team.

Creating knowledge base documentation.

Leading and managing messaging team size of six members.

Solution Environment MS Exchange NT/2003/2007, and Windows 2003 domain

Employer Tata Consultancy Services Ltd

Customer Data Centre of Bank of Maharashtra

Period April 2009 to July 2010

Description Network consists of Windows 2003 Active Directory domain, MS exchange 2003 server.

Role and Responsibilities

Designed and Implemented Patch management system for more then 800 branches and servers using Windows WSUS.

Managing WSUS v3.0 server for windows patches management.

Pushing patches released by Microsoft in environment.

Installation, Configuring and Managing ADC in Domain.

Configuring and Managing DNS server.

Configuring and Managing sites.

Creating and Managing GPO’s

Creating batch files and scripts.

Managing users, groups, and OU in AD

DC-DR Drill completed successfully

Managing mailbox on exchange 2003 server.

Managing spam database (Iron port )

Managing windows cluster environment.

Upgraded cluster to new SAN storages.

Managing and troubleshooting IIS servers

Using Unicentre service desk ticketing tool.

Leading and managing team size of ten members.

Solution Environment MS exchange 2003, Windows 2003 domain, and application servers

Employer Tata Consultancy Services Ltd

Customer Toys R Us, USA

Period Jan 2008 to April 2009

Description Network consist of Windows 2003 Active Directory domain with Citrix and Legato Net-Worker backup, MS Exchange 2003 and SMS 2003

Role and Responsibilities

Managing public folder and user’s mailboxes in MS exchange.

Managing spam database (Iron mail V6.5.4 server)

Generating daily reports from Remedy ticketing tool.

Creating user ID’s & solving Blackberry issues.

Managing E-vault and Blackberry servers.

Monitoring MS Exchange Queue and Backup.

Troubleshooting Enterprise Vault and Outlook issues.

Restoration of user mailbox from legato net-worker.

Resolving Outlook issues.

Used Boxton console for managing Blackberry users.

Mail-check monitor to monitor mail servers

Used Remedy as a ticketing tool.

Solution Environment Exchange 2003, SMS 2003 and Windows 2003 domain

Employer Wipro Technologies Ltd

Customer RAC Aviva, UK

Period Sep 2006 to Jan 2008

Description Network consists of Windows NT and 2K3 domain with Citrix, VM Ware, and Altiris, Legato Networker backup, MS Exchange servers and NT/XP Client machines.

Role and Responsibilities

Providing access to published application and Level two support on Citrix PS4.0.

Managing User’s mailboxes in MS exchange.

Managing Users mailboxes quota.

Troubleshooting Outlook issues.

Net Worker Legato v7.2 Restoration of data from daily backup

Creating backup policies.

Checking daily backups and labelling of tapes.

Running inventory and checking tapes in library.

Groups and User administration on Windows NT 4.0and 2003.

Id creation and support for VPN network share drive access issues.

User profiles creation (mandatory and roaming) and Login Script management.

Print server’s management which includes Installation and configuration of printers.

Adding and limiting disk quota entries for users on servers

Used Remedy and Assist as ticketing tool.

Solution Environment Windows NT/2K3, Exchange 2003, Legato Networker server

Highlights Received Team Accomplishment Award from Wipro for July 07

Employer Sakaal Newspapers Ltd.

Customer Sakaal Newspapers Ltd.

Period Aug 2005 to Aug 2006

Description Company is involved in Publishing Daily News Paper all over Maharashtra, India. There are more than ten offices located all over Maharashtra (India) and they are connected to main office (PUNE) through 2 Mbps and 512 Kbps Link. Network consists of Sansui Smart flow/2K3 Server, Database server, DC, Cyber-roam Proxy Server, Novell server acting as a File Server, Antivirus/Print Server and SAP Server.

Role and Responsibilities

Implemented and designed AD environment.

Managing DC and DNS servers.

Installation and configuration of OS and clients for Novell/Antivirus.

Updating Windows patches, service pack and antivirus updates

Installing new machines and laptops using Ghost utility.

LAN Port and Intercom Phone line activation for users.

Hardware maintenance of PCs and Dot matrix Printer.

Setting up of Wireless WI - FI Network for Meetings.

Desktop Support for all location users through VNC.

Creating New Users/Groups, setting policies in AD.

Installing and managing printers on print Server.

Application support for application such as in-design, shree-Lipi, coral-draw, smart flow messages etc.

Configuration of printer and file servers.

Configuration of Microsoft outlook, internet and ISDN Modem using AT commands

Solution Environment Windows 2K3, SAP Servers, Novel and Smart-flow servers

Personal Details

Father’s Name Mr. Maruti R. Bhavsar

Date of Birth 15th November 1981

Permanent Address Fl.No.01, wing-A, Bld.No.3, Vijay Nagar, Dhayari, Pune-400141 Maharashtra, India

Passport Details

Date of Issue- 30-10-2006

Expiry Date- 29-10-2016

Place of Issue- Pune, Maharashtra (India)

Alternate Email/Contact No. *************@**********.*** / +91-940*******

Marital Status Married

Nationality Indian

Gender Male

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