Customer Service Representative
Resume:
Shawn Styles
Kingston, N.Y. *****
********@***.***
OBJECTIVE_____________________________________________________________
I am a result oriented food service professional with administrative, operations, and management experience in medium sized facilities. I am experienced in supervision, accounting, payroll, budgeting, employee development, inventory control, purchasing, public relations and strategic planning. I have excellent inter-personal skills, and a team player; have the ability to work on all levels of an organization, trouble shooting and problem solving abilities. I am computer literate, proficient in word processing, spreadsheets, graphics, applications and use of the internet.
EXPERIENCE___________________________________________________________
July 2010 – Present Red Lobster
Service Manger,
• Utilize POS computer
• Utilize TAS Software
• Ensure schedules are complete for 50 Servers
• Follow A v T and responsible for all reports at end of month
• P & L
• Ensure all Darden Policies are followed and enforced
• Follow and maintain the core values of the Darden Industry
• Maintain a professional appearance at all times while working with customers
• Track daily activity including, Voids, Comps, and Returns
• Maintain building activity and ensure growth with guest count
April 2010 – July 2010 Red Lobster Kingston, NY
Server / Bartender,
• Utilize POS computer
• Ensure accuracy when taking orders from customers
• Follow and maintain the core values of the Darden Industry
• Maintain a professional appearance at all times while working with customers
August 2010 – December 2010 Ruby Tuesday Eatontown, NJ
Server / Bartender,
• Train new staff in Front of the House operations
• Taking inventory of Liquor and Beer
• Maintain a professional appearance at all times while working with customers
• Ensure accuracy when taking orders from customers
June 2007 – August 2010 The Horsebox Seaside Heights, NJ
Bartender,
• Oversee day to day operations in bar
• Developed new employees and train on the bar operation
• Maintain correct liquor stock and place orders each week to ensure proper stock
December 2006 - June 2010 NY Organ Donor Network New York, NY
Donor Center Manager,
• Responsible for knowing FDA, AATB, AOPO, and NYS tissue guidelines
• Utilize and train current and new employees in the scope of tissue services, and itransplant. Ensure staff integrity utilizing the company’s Standard Operating Procedures
• Supervise and oversee the daily operations in the Donor Center.
• Responsible for completing monthly schedule, including approving vacation and overtime request.
• Responsible for completing payroll for staff on a bi-weekly basis.
• Customer Service Representative.
• Telephonic approach with Donor Families.
• Ensure Quality Assurance is complete by staff.
• Administrative decisions while on call.
• Donor Family complaints
• Implemented new 12 hour work schedule for Donor Coordinators
January 2006 – December 2006 Atlantic Ambulance Salina, KS
EMS Dispatcher
• Responsible for answering key questions to determine the severity of call.
• Responsible for ensuring customer satisfaction
• Data Entry
• Primary line of communication with customers
June 2004 – January 2006 Mon-Oc Ambulance Wall, NJ
Acting Communication Supervisor,
• Responsible for answering key questions to determine the severity of call.
• Using established guidelines and advanced telecommunication software (integrated 9-1-1) to dispatch the appropriate personnel and equipment.
• Ensure staff integrity utilizing the company’s Standard Operating Procedures
• Supervise and oversee the daily operations in the communication center.
• Central and Northern Controller.
• Responsible for over 50 crews at one time.
• Customer Service Representative
November 1999 – June 2006 Quality Medical Transport Bayville, NJ
Communications Supervisor / EMT
• Invalid Coach personnel
• Provide initial and continuing training to new employees
• Coordinate between EMS staff and CISM teams as required
• General radio troubleshooting
EDUCATION____________________________________________________________
2005 Concordia University St. John, VI
• Masters in Business Administration / Healthcare Management
2003 Concordia University St. John, VI
• Bachelor of Science / Healthcare Management
CERTIFICATIONS_______________________________________________________
2010 American Tissue Bank New York, NY
2006 T.I.P.S. Certified
2011 ServeSafe Certified
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