CorporateTrainer/Educator/Learning Specialist/Change Agent

WANDA L. WILLIAMS

*** ******** ****, ************ ** 27284

336-***-****, ****************@*****.***

PROFILE

■Highly energetic and engaging trainer/facilitator with creative & collaborative approach

■Skilled in developing and delivering a variety of training materials – including technical information

■Effective communicator and presenter to culturally diverse groups ranging in attendance from 1 to over 600

■Skilled in on site and off site logistics for meetings, workshops and major conventions

PROFESSIONAL EXPERIENCE

DIRECTOR OF TRAINING MARKET AUSTRALIA Sydney, Australia Jan 2008 – Feb 2012

●Managed all activities as Director of the NMTSS (National, Meeting, Training and Seminar System) for AUS

Coordinated & standardized training for distributors; includes formal business introduction to the public)

●Head trainer to trainers in core discipline: Cosmetics, Weight loss, Webcenters and Certified Training

●Organized and facilitated first Public Speaking course (6-weeks) to increase presentation skills of distributors

●Created & delivered various training modules to increase skills set that would sustain & increase profitability(Retailing & Recruiting, Attitude & Knowledge, Why Supplementation, A Winning Team, Customers for Life)

●Wrote articles for the Powerline magazine – major monthly publication for over 1750 shop consultants

●Submitted updates, immediate business communication to ma newsline (weekly e-newsletter)

●Handled all major logistics for company’s two major conventions each year in (Sydney & Melbourne); includes(production and program details for events, selection of awards and food for Challenge reception & Gala)

AGENCY TRAINER GOODWILL INDUSTRIES OF CENTRAL NC, INC. Greensboro, NC 2004-2007

●Hired as company’s 1st trainer to initiate and develop training department as part of corporate business plan to increase retention, morale and customer satisfaction

●Selected all training materials, including books, videos and case studies

●Created and conducted numerous trainings such as: Effective Communication; The Art of Resolving

Conflict in the Workplace, How to Handle Difficult Customers, Customer Service, Harassment, HR Policies &

the Law, Teams Building, Performance Reviews & Feedback, Ethics, Leadership & Management training

●Revamped and conducted the New Employee Orientation program

●Implemented the STAR recognition award for outstanding Customer Service

●Served as a liaison between management and employees to address concerns, improve morale and processes

●As team leader of Customer Service team, involved planning of employee functions such as annual Employee

picnic and Christmas Breakfast

●Conducted focus groups and surveys for continuous employee feedback to achieve workplace improvements

and customer satisfaction (internal and external)

VOLUNTEER TRAINING COORDINATOR GUILFORD COLLEGE, Greensboro, NC 2001-2004

●Developed and maintained a comprehensive training program for traditional, continuing education and adult

students volunteering in the wider community

●Organized and conducted week long on-campus Volunteer Training program for community outreach workers

●Implemented the STAR Performance Rewards & Recognition program for volunteers

●Implemented and organized first Awards recognition luncheon for volunteers

●Designed training manuals for Team leaders of volunteer outreach programs

●Developed trainings on Diversity, Sensitivity, Anti-Racism, Project & Time Management, Leadership & Team

Building Skills, Event Planning, How to Recruit and Motivate Volunteers, and Effective Meetings

●Interviewed, hired and supervised Project Community staff (Guilford’s College Service Center)

●Spearheaded very successful programs such as annual: Red Cross Drive, The Giving Tree (at Christmas) for

under privileged children, Kids Fest (on-campus carnival for children of outreach programs), and MLK Day

CHEMIST SYNGENTA CORPORATION, Greensboro, NC 1983-2001

(Progressively advanced from casual, followed by non-exempt permanent lab technician to Chemist IV)

●Involved in the development of agrochemicals (insecticides, fungicides and herbicides) to increase crop yield

●Developed clean-up and analytical methodology; identified metabolites (break-down products)

●Wrote SOPs, assimilated and analyzed data, and wrote comprehensive final reports

●Trained and supervised casuals/co-workers on methodology, instrument operation and proper handling of waste

●Formulated safety checklists based on OSHA, GLP and QA standards; inspected labs for compliance

CERTIFIED FACILITATOR & TRAINER SYGENTA CORPORATION (1995-2001)

(Selected by management team for Facilitator training)

●Cross-trained in Cultural Change Department while simultaneously fulfilling all duties as a Chemist

●Facilitated many Opportunity Action Teams (OAT) such as the Integration Task Force, during merger of Novartis with Zeneca in 2001 to form Syngenta - provided training in problem-solving skills and tools

TEAM LEADER/MEMBER SYNGENTA CORPORATON (1985-2001)

Served on various committees: Safety, Wellness, Customer Relations and Rewards & Recognition Team

RELEVENT TRAINING: FADE, SWOT Analysis, Seven Hats Thinking, Change Management, Organizational Behavior, Learning Interventions, Driving Cultural Excellence in the Workplace, and Issues in Human Resources

EDUCATION: MS –Adult Education-concentration in HRDT, NC A&T State University, Greensboro, NC

BS in Chemistry, Guilford College and BS in Biology, Bennett College, Greensboro, NC

REFERENCES SUBMITTED UPON REQUEST

Contact this candidate