Administrative Assistant Customer Service

RENITA MILLER

**** *********** ** ****: 469-***-****

Dallas, TX 75236 email: *********@*****.***

Objective A challenging position that will allow an opportunity to utilize and expand quality business and administrative skills in the interest of company growth and profitability.

Experience Administrative Assistant II

10/2007-3/2009 Bank of America Dallas, TX

Organized and managed site, staff, and conference meetings, scheduled conference/training rooms; coordinated luncheons when necessary. Maintained multiple managers’ calendars on a daily basis. Booked travel for management and staff and submitted expense reports. Maintained and tracked staff vacation and sick leave. Assisted in administrative duties in Premiere Banking such as printing, copying, filing and faxing.

Organized and coordinated on-boarding process for new hires. Provided recommendations for selective candidates to Site Director and Vice Presidents. Demonstrated sound judgment and proactively sought resolution to situations were action was needed. Made sound decisions tempered by practicality and common sense.

Provided timely, courteous and knowledgeable response to information requests; Answered, screened and transferred calls. Responsible for maintaining and tracking information on UPS and Fed-X accounts, distribution of mail, (incoming & outgoing). Created and submitted daily pipeline reports on team associates for performance tracking.

Recognized for exhibiting excellent team spirit and leadership. Chosen for Associate Delight Champion, which helps remedy conflicts between management and staff.

Earned excellent marks on performance review, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Administrative Assistant III

9/2000-12/2006 Citigroup Irving, TX

Coordinated and assisted with planning, scheduling and coordination of business travel & meetings to the Director and senior managers. Prepared and submitted expense receipts on T& E tracking system. Maintained and tracked director’s calendar on a daily basis.

Facilitated the setup for training and conferences for senior business executives and team associates. Coordinated group meetings for town hall, monthly and site related events. Greeted clients and guests. Maintained and managed personnel files, records and timesheets utilizing People Soft. Collect and managed group documentation for quarterly Self-Assessment audits related to gift policy, new hires/terminations, information security and COB.

Provided excellent customer service skills in answering and screening calls for director and senior managers. Prepared, tracked and submitted invoices for equipment maintenance services, shredding services, and hardware/software orders.

Monitored and ordered supplies for the department that included 70+ associates. Responsible for outgoing and distribution of incoming mail, including UPS and Fed-X packages.

Prepared weekly/monthly meeting materials- compiling information, printing, and organizing handout material.

HR Administrator

1/1999-4/2000 Nations Bank Dallas, TX

Advised and assisted HR Manager in research and resolving escalating personnel issues.

Performed the entire new hire processing cycle, which included drug screens and fingerprinting. Facilitated/proctored pre-employment assessments.

Handled inbound and outbound calls in a professional manner, which included phone interviews to clients. Interviewed candidates for internal/external positions.

Responsible to mail distribution (outgoing and incoming).

Performed a vast amount of administrative duties in the Human Resources department such as filing, faxing, copying, printing, payroll, vacation/sick.

Education Central Texas Commercial College Dallas, TX

6/1989-6/1990

Legal Certification

Award – Recognized for the best shorthand transcriber -120wpm

Recognized for Who’s who in America’s Top Students

Award – Typing speed of 100wpm with accuracy

Interests My interests include creativity in writing and in sophisticated language skills and appreciation for abstract ideas conveyed in various mediums and materials.

Skills Office Skills: Strong Interpersonal skills, Problem –solving, Office Management, Records Management, Database Administration, Spreadsheets/Reports, Event Management, Calendaring, Front-Desk Reception, Executive Support, Travel Coordination, Excellent Oral & Written communication

Computer Skills: MS Word, Excel, Outlook, PowerPoint, People Soft Windows, Lotus 1-2-3

References available upon request

Contact this candidate