Customer Service High School
Resume:
Kathleen (Kathie) Allford
Apple Valley, MN 55124
*********@*****.***
OBJECTIVE:
• An organized and detailed customer service representative with 22 years of accomplished call center experience working with internal and external multi cultural customers with a sound analytical background and recognized as a team player.
SUMMARY:
• Strengths include-creative problem-solving abilities, exhibit a professional manner, meeting timelines, dependable
• Quick learner with an excellent record of attendance
• Known to be a skilled user of technology, and detail oriented with the ability to multi-task
• Work well independently and in a team environment
• Excellent oral and written communication skills with customers
• Computer skills: Microsoft Word, Excel, Outlook, Access, and Power Point 2003 & 2007
• Technical systems: Watson Wyatt - Benefits Administration System and Retiree/Cobra Auto system, Database
• 10 Key - 7000 key strokes per hour
• Typing - 60 words per minute
PROFESIONAL EXPERIENCE:
Customer Service/Benefits Administrator
Northwest Airlines, Inc. - Eagan, MN 2/1989 - 12/2009
• Maintained and met a monthly deadline with retiree pension deductions of medical/dental and life insurance premiums
• Balanced and posted the payments at the end of each month
• Maintained the payroll system in order to correctly calculate employee benefit deductions with regard to: new hires, terminations, leaves, transfers, deaths, retirees, family status changes and cobra events
• Adept at resolving issues concerning employee benefits and diffusing elevated conflicts if necessary
• Point of contact with outside vendors on a day to day basis to resolve benefit issues
• Trained to assist accounting department with numerous projects pertaining to account reconciliation and cash transmittals.
• Demonstrated proficiency in written communications through letter writing to internal and external customers based on reports maintained monthly.
• Possess a strong benefits background that includes the understanding of insurance regulatory requirements; HIPAA, COBRA, ERISA, FMLA, ARRA, STD/LTD.
EDUCATION:
• South High School - Minneapolis, MN
• High School Diploma
Contact this candidate