Registered Nurse Manager

Elizabeth Jane Wilhite RN BSN

***** ** ****

Leander, TX 78641

719-***-**** cell

*********@***.***

PROFESSIONAL SUMMARY

Registered Nurse

• Highly skilled career professional with more than 21 years practical experience in hospital environments.

• Leadership and Management experience

• Currently enrolled in Masters in Nursing/Nursing Administration Graduation 2012 concurrent Masters in Nursing: Family Nurse Practitioner projected clinical component completion 06/30/2013

• Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient/staff confidentiality, maintaining current policies and procedures, development and implementation of Disaster Response Team and Weapons of Mass Destruction Teams in Emergency Department

• Experienced with Budget and Productivity, Variance Reporting

• Strong motivator and team player who is customer service oriented to deliver high quality, safe, cost effective and efficient patient care. Throughput focused with recent research on effective throughput

• Role model to staff that encourages teambuilding, communication, positive attitudes and change

• Encourages and fosters positive professional relationships across the health care network, dynamic high energy personality along with the utilization of strong emotional intelligence

• Consistency in improving staff satisfaction and patient satisfaction most recently from low 80th percentile to the 94th percentile

• Ability to use behavioral interviewing to recruit quality staff along with the ability to retain staff, minimal turnover statistics consistently

EXPERIENCE

(2012) Wuesthoff Medical Center Rockledge, Florida: Director of Emergency Services/ Psychiatric Holding

• Provide leadership and responsibility for the functioning of the Emergency Department and Psychiatric Holding Area- For Profit Organization with Nurses Union

• Accountable 24/7 for the Emergency Department and Psychiatric Holding Area

• 68 employees

• Promote the practice of professional nursing practice in the Emergency Department- developed E.D. Practice Council

• Responsible for the acquisition, development and utilization of resources needed to fulfill responsibilities

• Serve as a liaison between physicians, the patient and the patient care team

• Model consistency, accountability and timely follow through (Development of new staffing assignment to increase accountability, daily staffing sheet, new process for scheduling- Matrix scheduling)

• Completed Press Ganey and Leadership Rounding Program

• Implemented cost containment strategies for supplies and staffing

• Daily E.D Flash Meetings- to facilitate E.D patient throughput with the cooperation of all other Director and Supervisors

(2011 – 2012) Dell Children’s Medical Center: Emergency Room Off Shift Clinical Nurse Manager

• Deliver highest level of trauma care available in one of only 15 Pediatric Level One Trauma centers in the United States

• Provider of in-service course to Charge Nurses on conflict resolution/interpersonal communication and ER processes to promote positive first line leadership and accountability

• Facilitate, coordinate and delegate the delivery of safe patient care- providing monthly articles on leadership to Charge Nurses and weekly topics and in-services to staff

• Provide leadership and responsibility for the functioning of the Pediatric Emergency Department-staffing and scheduling, patient throughput, patient satisfaction

• Accountable for staff in the Emergency Department (total staff size 130+) Responsible for 78 employees

• Promote the practice of professional nursing practice in the Emergency Department

• Responsible for the acquisition, development and utilization of resources needed to fulfill responsibilities

• Serve as a liaison between physicians, the patient and the patient care team

• Model consistency, accountability and timely follow through (Development of new staffing assignment to increase accountability)

• Work cooperatively with other Directors, Administrators, Physician, Staff and other Managers

• Consistently meet or exceed the expectations of our customers

• Assess and prioritize opportunities to improve processes- Strategic Planning of new ER patient flow and staffing model. Initiate the development of ER Sepsis Protocol to include early recognition of septic patient and rapid treatment plan for this patient population (extraordinary door to I.V time)

• Plan and implement effective changes and evaluate outcomes of process improvement activities (improvement in front and back end processes, increase in patient satisfaction, decrease in bed assigned time for admission, working on decreasing length of ER stay and door to doctor time)

• Provide and maintain a safe clinical environment using HRO principles, SBAR and DRAW methodology

• Actively participate and facilitate Committees and Councils to improve patient care and staff satisfaction – team building monthly

• Implement and maintain staff engagement and work diligently to provide an environment that reflects positive morale, team work and excellent staff and patient satisfaction evident through high staff satisfaction scores and high retention and recruitment rates

• Seek opportunities to improve quality of care by using evidence based practice, promote ED Practice Council

• Encourage staff development and provide multiple educational opportunities

• Consistently implementing strategies to meet or exceed criteria for Texas Joint Commission and Magnet Status

• Unit participation with NACHRI- National Association of Children’s Hospitals and Related Institutions (benchmarking and core measures)

(2010 – 2011) Ben Taub Hospital Level One Trauma Center: Emergency Room Staff Nurse

• Deliver highest level of trauma care available in one of only two citywide Level One Trauma centers

• Teach in-service courses on conflict resolution/interpersonal communication and ER processes to boost staff morale and develop healthy communication styles

• SAMA training

• Participation in obtaining Stroke Center Accreditation

(2000-2010) Memorial Healthcare System: Staff Nurse, Charge Nurse/Nurse Manager, Interventional Radiology Nurse

Memorial Hermann Southwest Emergency Room Charge Nurse Team A/ Night Shift Nurse Manager

Level Three Trauma Center

• Ability to respond in a proactive and efficient manner in emergency situations.

• Served productively as a team leader and role model in stressful situations.

• Managed staff of 30 employees: scheduling, staffing and performance appraisals and disciplinary processes.

• Increased staff satisfaction scores and increased nurse retention

• Maintained active participation in staff meetings.

• Demonstrated a leadership role in Division meetings.

• Participated in process improvement plans and implementation

• Participated in obtaining Chest Pain Accreditation

• Participated in implementation of Observation Unit and Rapid Treatment Area

Memorial Hermann Medical Center Emergency Room Staff Nurse

Level One Trauma Center

• Involved in both adult and pediatric emergency areas.

• Team leader in Trauma ER.

Memorial Hermann Sugar Land Interventional Radiology Nurse

• Developed the department of Interventional Radiology Nursing Program; observation area, safe practices and documentation.

• Insertion of PICC Lines under the direct supervision of Radiologist.

• Instructed staff on preparation for emergency situations; supplies, different emergency scenarios and appropriate interventions and response.

• Scheduled all biopsy appointments and made all follow up calls to patients.

• ** Shared employee at Memorial Hermann Memorial City and Northwest ER (overtime on weekends)

(2004-2007) St. Luke’s Hospital, Houston, Texas: Registered Nurse, Heart Transplant/Device ICU, Charge Nurse

• Guaranteed quality total patient care to critically ill adults after bypass surgery, heart transplantation or left ventricular assist device implantation.

• Contributed to data collection process for research related to Heart Transplant and Left Ventricular Assist Devices.

• Member of the Education Committee giving unit in-services on a routine basis.

• Participated in Quality Improvement

(2001-2004) Texas Children’s Hospital, Houston, Texas: Registered Nurse, Patient Advocate, SANE Nurse, Nurse Manager

• Handled children in emergency situations, supported families throughout the emergency room visit.

• Taught parents and age-appropriate children on medications and home care.

• Discovered community resources for patients and their families.

• Practiced under supervision of physician as Sexual Assault Nurse Examiner; testified on evidence collection.

• Aided families as Patient Advocate during ER visits, comforted and provided information, answered questions and supported through end of life processes.

• Nurse Manager Cardiology Clinic, staff size 25 - EKG, Pacemaker Clinic: scheduled staffing, disciplinary action, assisted in patient care, role model, staff/committee meetings.

(1998-2000) Methodist Hospital, Sugar Land, Texas: ER Staff Nurse

• Collaborated in opening of brand new ER in Sugar Land area.

• Organized and developed patient care flow, policies and procedures.

• Provided care to emergency room patients.

• Developed all scheduling of the nursing staff, technicians and clerks in the emergency room

• Supply ordering and cost control

• Quality Improvement

(1997-1998) Methodist Hospital, Houston, Texas: Registered Nurse (Cardio-Vascular ICU)

• Offered total patient care to critically ill adults after open-heart surgery; including heart transplants, assist devices, intra-aortic balloon pumps.

• Assisted with ECHMO patients.

• Team leader; proactive regarding patient care and facilitating movement in the ICU.

(1993-1997) Henry Ford Hospital, Detroit, Michigan: Level One Trauma ER Nurse and ICU Float Nurse

• Demonstrated high level ability of response in emergency situations, and worked productively as a team leader in crisis situations.

• Directed development of protocols and pathway for the Clinical Decision Unit, a highly successful 24-hour observation area. Decrease length of stay in ER and provide an area where treatment follow up is needed but admission not necessary.

(1993-1997) Henry Ford Hospital, Detroit Michigan: Registered Nurse (ICU Cardio-Thoracic, Surgical Intensive Care)

• Promoted to Charge Nurse; oversaw departmental staff, scheduling assignments and acting as facilitator, leader and motivator.

• Ensured provision of total patient care to critically ill and acutely ill adult patients including heart and lung transplants, major vascular and abdominal procedures as well as trauma and neurosurgery.

• Acquired extensive experience in the use of ventilators, swan ganz catheters, arterial lines and intra-aortic balloon pumps.

• Extensively involved in health teaching for patients and their families.

• Interacted with patients using empathetic, supportive and non-judgmental approach; acted as a strong patient advocate.

• Communicated effectively with patients, family members and all members of interdisciplinary team.

(1992-1993) Harper Hospital, Detroit, Michigan: Registered Nurse/Charge Nurse (Bone Marrow Transplant Unit)

• Gained extensive experience in auto and allo bone marrow transplants, reverse isolation, and blood product administration for patients ranging in age from 13 months to 60 years.

(1996) St. Clair College, Windsor, Ontario Canada: Nurse Educator

• Taught basic clinical skills and concepts to first year nursing students.

• Prepared students in laboratory practice for clinical setting.

(1986) Hotel Dieu Hospital, Windsor, Ontario Canada: Nurse Aide

• Summer of 1986 while attending Nursing school.

EDUCATION

• St. Joseph’s College of Maine, Masters in Nursing, expected graduation 2012/2013

• Chamberlain College of Nursing/DeVry University, RN - BSN, 2010

• PICC Line Certification Course, Dallas, Texas, 2008

• Sexual Assault Nurse Examiner Program, Texas Children's Hospital, 2003

• Bachelor of Science-Nursing (part time studies), University of Windsor, Windsor, Ontario Canada, 1996-1997

• Registered Nursing Diploma (three year program), St. Clair College, Windsor, Ontario Canada, 1992

• Attend annual Cardio-Thoracic Conferences 1990-2003

• Attend annual ENA conferences with focus on local chapter activities

• Professional development classes- Crucial Conversations, Crucial Confrontations, Influencer, Communication Styles, Emotional Intelligence 2011, 2012

• Participate in continuing education using Sullivan Learning Academy

• Press Ganey 2012 Training

• Studer Principles Education- Purposeful Rounding and Hourly Rounding 2012

CERTIFICATION

Basic Life Support (expires 5/2014)

• Advanced Life Support (expires 5/2014)

• Pediatric Advanced Life Support (expires 1/2013)

• Trauma Nurse Core Course (expires 3/2013)

• PICC Line Insertion Certification (expired 9/2010)

• Registered Nursing License, State of Texas (previously licensed in Michigan and Ontario, Canada) Submitted Application for Florida Nursing License on April 27th, 2012.

AFFILIATIONS/COMMITTEES/COMMUNITY SERVICE

• Henry Ford Hospital: Division of Nursing Practice Committee, “Communication in the Workplace”, (Developer/Participant)

• Memorial Hermann: (Sugar Land) Safety Committee, (Southwest) Quality Committee, Quest For Quality Award, Participant in the application for Nursing Excellence

• Texas Children’s Hospital: Clinical Ladder participant, SANE Program Development

• Active Volunteer during Hurricane Ike and Katrina

• St. Lukes Hospital: Clinical Ladder participant

• Dell Children’s Emergency Room Staff Satisfaction Committee- Leadership representative 2011-2012

• Dell Children’s Emergency Room Clinical Ladder Review Committee- Leadership representative 2011-2012

• Dell Children’s Emergency Room –Development, Coordination and Implementation of the Sepsis Protocol 2011-2012

• Dell Children’s Emergency Room- Coordinated A.S.K Training on Suicide Prevention, including guest speakers and completed application for CEU’s with approval

• Participation in Dell Children’s Emergency Light the Night walk for Leukemia (in support of staff member) 2011

• Volunteer as Camp Nurse – Camp Lonestar ( a camp for Dell Children’s Trauma Survivors) 2011

• Livestrong Marathon Medical Volunteer 2012

• School for the Deaf Fundraiser 2012

• Participation in Hill Country Conservation Preservation Benefit 2011

• American Association of Critical Care Nurses

• Emergency Nurses Association- American Academy of Nurse Practitioners/Texas Nurse Practitioners

• American Organization of Nurse Executives/ Texas Organization of Nurse Executives

REFERENCES AVAILABLE UPON REQUEST

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