Customer Service Data Entry
Resume:
MANAN GUPTA
*********@*******.***
PROFILE
• Strong management and team work skills acquired through working in group projects in marketing and leadership courses
• Excellent communication and interpersonal skills attained through a strong history of working in the retail and customer service industry
• Exceptional organizational and time administration skills gained by balancing a full time course load and part time work
• Commitment to a high level of quality and service excellence obtained through a strong history of working in consumer goods
• Fluent in speaking English, Hindi, Urdu and Punjabi
EDUCATION
University of Guelph-Humber Toronto, Ontario
University of Guelph
Honours Bachelor of Business Administration
Humber Institute of Technology and Advanced Learning
Diploma in Business Administration, with an area of emphasis in Finance
EMPLOYMENT EXPERIENCE
Acc. /Data Entry Clerk, P.P Coatings Ltd., Concord, ON Oct. 2010- March 2011
• Responsible for data entry of both numeric and alpha data and verifying the data is accurate
• Manage all orders received from the customer including entering them into Admin 3, following up and with any questions and closing the orders
• Follow up on pending/stalled orders with the provisioning dept. and/or customer
• Provide the customer with the status of order and follow up on customer order inquiry
Customer Service Rep., Home Depot, Brampton, ON March 2010-Sep.2010
• Demonstrated superior product knowledge by consulting customers on their home renovation and building projects
• Committed to a teamwork structure through assisting various departments in changing daily needs
MANAN GUPTA
• Sourced materials for customers through inventory system
• Facilitated inventory replenishment for various departments
Customer Service Rep., Resolve Corp., Miss., ON Feb. 2009-Sep.2009
• Telemarketing to prospective clients, promoting products by exemplifying product knowledge and pleasant communication skills
• Corresponded with customers about the service and quality of the products
• Created support network with supervisors, resulting in improved communication strategies between administration and front line staff
Tel. Support Rep., TeleGlobe Comm., Brampton, ON May2008-Aug.2008
• Communicated with people over the phone by inquiring and asking a variety of questions
• Made contacts and took care of a range of different tasks at a time
• Helped the company grow and make a good name of itself by building a strong and loyal client base
Sales Associate, Best Buy, Brampton, ON Mar.2007-Mar.2008
• Engaged in receiving, stock put-away and product sorting of various digital imaging products
• Assisted customers in buying by providing up to date knowledge about various digital imaging products
• Checked the opening inventory every morning and helped in cycle counting
ACHIEVEMENTS
• Partial credits towards Certified General Accounting completed
• Licensed and recognized First Aid and CPR certification from Red Cross
• Active member of the university South Asian Alliance club
• Worked as a junior member for the Rotary Club
• An energetic participant in all kinds of activities at the Sikh and Hindu Community Centers
References available upon request
Contact this candidate