Technical Writer

AUGUSTO R. CRUZ

**** *. ******* **.

Anaheim, CA 92804

714-***-****

OBJECTIVE: To apply my technical and management skills.

EDUCATION: Bachelor of Science in Mechanical Engineering (BSME)

Mapua Institute of Technology – Manila, Philippines

ACADEMICS

Instrumentation Automatic Control

Power Plant Design Safety Engineering

Environmental Engineering Industrial Management

Industrial Plant Design Contracts, Laws and Ethics

Machine and HVAC Design Strength of Materials

Manufacturing Process

 Productivity in Management – UCLA (7/91)

 Programming in C – National University (6/96)

 Performance Enterprise System (PES) – Jul 12/06. This is conducted and certified by ATK.

 Total Process Reliability (TPR) through Total Productive Maintenance (TPM)

Oct 16 – Oct 18/07. This is conducted and certified by Marshal Institute

QUALIFICATIONS: Process/Manufacturing Engineer, Technical Publications Supervisor/Manager, Lead/Sr. Technical Writer, Technical Support Supervisor, Safety Specialist, Training Coordinator and Customer Liason

COMPUTER

SKILLS: PC capabilities in the following: MS Word, PowerPoint, Excel, Access, Visual Basic, Visual Help, Adobe PageMaker 6.5 plus, Windows 95/98/NT/XP, Project 98, Adobe Frame Maker 6.0 with SGML, Adobe Photoshop

Knowledgeable of 4 programming languages: COBOL, FORTRAN, BASIC and C.

WORK EXPERIENCE:

• TECHNICAL WRITER (10/19/09 – 3/19/10)

ITT Interconnect Solutions – Santa Ana, CA

 Supports the Program Management team as a Technical Writer and create new Cannon Authorize Plug Specialist (CAPS) manual for Tapout Program (MIL-DTL-38999 connectors) which is in Word and will be distributed to authorize distributors.

• TECHNICAL WRITER (5/3/05 – 9/9/09)

Cytec Engineered Materials – Anaheim, CA

 Supports Engineering, Manufacturing, Safety and Maintenance departments in writing, editing and creating Standard Operating Procedures and Work Instructions. These documents are written to comply with Occupational Safety and Health Administration (OSHA – 29 CFR 10), Process Safety Management (PSM) guidelines, Lean Manufacturing practices, Six Sigma and 5S +1 philosophy and Quality procedures.

 Supports the Quality Engineer in creating Test Method, Lab Procedures and any other document needed in the Quality department.

 Supports Human Resource department to do Safety Orientation for new machine operators if Safety Specialist is not available.

 Coordinate with the Training Coordinate to develop courses in Cytec U, which is a web based training module. This is to certify new and existing machine operators for skills, readiness and understand the different process in manufacturing with the emphasis of Safety.

 Supports the Lean Business Manager in Kaizen events and create Kanban Cards in certain areas of manufacturing. Also, performed Time and Motion studies in certain areas of production to eliminate waste

 Report directly to the Operations Manager for creating Work Flow Process diagrams, spreadsheets and other responsibilities to support manufacturing and engineering.

• SUPERVISOR – PARTS/TECHNICAL SUPPORT (4/1/02 – 4/31/05)

Rima System – Huntington Beach, CA

 Assisted customers (USA and Dealers – local and international) in spare parts quotation and process Sales Orders for parts order via telephone or email.

 Assisted customer in troubleshooting Stackers – Post Press Machinery. Analyze Wiring Diagram, Pneumatic Diagram and Programming Logic Control (PLC).

 Issue and process Return Material Authorization (RMA) and coordinate with the Sales Department for due credit to the customer.

 Handles administrative processing and reporting of service orders of incoming customer RMA returns.

 Determines and processes the warranty when applicable.

 Coordinates repair of products and completes repair/replace orders in a timely fashion in accordance with established parameters and procedures.

 Maintains the inventory list for all parts used in service and monitors inventory on MRP system.

 Develops, maintains and optimizes efficiency and productivity of service procedures and processes in order to minimize operating costs and maximize customer satisfaction.

 Works with other departments to expedite purchase orders and manufacturing work orders to ensure committed shipment dates are adhered to.

• CUSTOMER LIASON (2/14/01 – 3/15/02)

C&D Aerospace – Huntington Beach, CA

 Lead Technical Writer and in-charge of the Dash 8 (DeHavilland) Technical Publication.

 Coordinate and submit schedules to the Program Manager for all Technical Publication requirements – Component Maintenance Manual (CMM), Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM) which complies with ATA-100 Specification. These are requirements for Federal Aviation Administration (FAA) to certify an aircraft.

 Supervised 4 Technical Writers and 2 Illustrators.

 Create, edit and revise Component Maintenance Manual (CMM) for Galleys, Class Dividers, Overhead Bins, Bulkheads, Ceiling Panels, Video Control Center (VCC) and Crew Rest of the aircraft (Dash 8 –100/200/300/400).

 Coordinate and submit hard copies and electronic files (pdf, SGML, cgm) for required Technical Publication Manuals to Bombadier Aerospace.

 Report directly to the Director of Technical Publication for additional responsibilities.

• SUPERVISOR – TECHNICAL PUBLICATIONS (8/18/97 – 2/7/01)

Driessen Aircraft Interior System, Garden Grove, CA

 Coordinate and submit schedules to the Engineering Manager for all Technical Publication requirements – Component Maintenance Manual (CMM) which complies with ATA-100 Specification. This is a requirement for Federal Aviation Administration (FAA) to certify an aircraft.

 Supervised 4 Technical Writers and 8 Illustrators.

 Create, edit and revise Component Maintenance Manual (CMM) for Galleys, Class Dividers, Video Control Center (VCC) and Crew Rest of the aircraft (Boeing and Airbus).

 Coordinate and submit hard copies and electronic files (pdf, SGML, cgm) for required Technical Publication Manuals to Boeing and Airbus.

 Create Recommended Spare Parts List (RSPL) and submit to airlines customers.

 Report directly to the Engineering Manager for additional responsibilities.

• DATA/PROVISIONING ANALYST (7/92 – 8/11/97)

GSS Technical Services, Corona CA

 Analyze Nacelle (A320/A321, A340, MD11) pars for Illustrated Parts Breakdown (IPB) and input the breakdown sequence of parts in Pbase, a database software.

 Submit this data to ROHR Industries – Chula Vista, CA to be incorporated to the Engine Illustrated Parts Catalog (EIPC) which complies with ATA-100 Specification.

 Assisted software engineer in creation of a customize software for spare parts provisioning. Use Visual Basic to create screen layouts.

• SR. DATA ANALYST (5/87 – 6/20/92)

Continental Data Graphics, Culver City CA

 Analyze Airframe (Main Power Distribution and Avionics) blueprints for MD80 and B747-400 aircraft for Illustrated Parts Breakdown (IPB) which complies with ATA-100 specification and input the breakdown sequence of parts to the database software. This will be incorporated to the Aircraft Illustrated Parts Catalog (AIPC).

 Quality Control checking responsibilities.

 Coordinate workload to Jr. Data Analyst.

PERSONAL PROFILE:

• Registered Mechanical Engineer (Philippines),

• Excellent academic, analytical and technical work experience.

• Self-starter, quick learner, problem solver and can handle high stress situation.

Contact this candidate