Customer Service Representative
Resume:
Leonard Paredes
Burbank, California 91501
*******.*******@*****.***
Objective: To obtain full-time employment where I am able to expand and showcase my abilities and aid in the growth of the company.
Strengths: * Detail oriented * Work well under pressure
* Highly organized * Take initiative
* Prioritize accurately * Excellent interpersonal skills
Professional Disys Staff Long Beach, CA 10-10 to 12-10
Experience: Customer Service Representative
* Employed at Bank of America Call Center in Glendale, CA.
* Bilingual telephone banker; answered general information calls regarding mortgage loans and default accounts.
* Met call handle-time and adherence to policy.
LA Professional Services Los Angeles, CA 05-08 to 10-10
Customer Service Representative
* Customer service for personal income tax clients, answered phone. * Set up daily appointments, completed data entry and related clerical duties.
Indymac Bank Pasadena, CA 08-06 to 04-08
Customer Service Specialist II
* High volume Call Center, assisted customers with their bank accounts.
* Issued ATM, MC and VISA cards, mentored and coached new employees.
* Provided daily customer service, processed balance transfers.
* Opened new accounts to existing and new customers.
* Offered financial products to potential customers.
* Able to meet call handle time, sales goals and adherence to policy.
Washington Mutual Bank Chatsworth, CA 04-99 to 06-06
Customer Service Specialist III
* High volume Call Center, assisted customers with their bank accounts. * Processed balance transfers, opened new accounts to existing and new clients.
* Issued VISA, MC and ATM cards, troubleshooting online banking issues.
* Mentored and coached new employees on policies and procedures.
* Able to meet call handle-time, sales goals, and adherence to policy.
* Part of the Loss Management Team for past due accounts.
Languages: English/Spanish
Skills: Windows XP, MS Word, Excel, Outlook Mail, Seibel, Amdocs, Rumba, Lamp, AS400, right-fax, multi-lines phones.
References: Available Upon Request
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