Customer Service Assistant

Beatrice I. Dubois

(Resident) *** Northern Pkwy

Uniondale, New York 11553

(Current) 717 NW 19th St, Apt. 205

Fort Lauderdale, FL 33311

H: 516-***-****

W: 516-***-****

****.******@*****.***

EDUCATION:

Florida A&M University - Tallahassee, FL

Bachelor of Science in Public Relations & Minor in Education, Graduated: Dec. 2008

Nassau Community College - Garden City, NY

Associate of Arts in Communication, Graduated: Aug. 2006

EXPERIENCE:

Oct. 2011– Feb. 2012

United Airlines, Flushing, NY –- Customer Service Representative

- Responsible for servicing customers through the ticket counter lobby, gate, baggage services, departures and arrivals, ramp and cabin service, automated check-in-control, operations center, premium services, red carpet room and customer assistance areas

- Main point of contact to customer services for flight inquires

June 2009 - Oct. 2011

JP Morgan Chase, Jericho, NY -- Senior Teller

- Building relationships daily with customers through service and account maintenance

- Works closely with branch and assistant managers in operations and data entry

- Responsible for ATM services in the branch

May 2010 - Sept. 2011

Nassau County Government, Mineola, NY -- Press Office Intern, Assistant to Deputy County Executive

- Aid in the operations for the office of Constituent Affairs and Minority Affairs

- Write press releases, talking points, articles and assist in forming media lists for Nassau County Executive Edward Mangano

- Contributes in written scripts for television/radio public service announcements for the county

Jan. 2007 - Dec. 2008

The Famuan, Tallahassee, FL -- Assistant Copy Desk Chief

- Edited and headlined news, lifestyles, sports and opinions stories daily

- Published 12 news articles for the publication while on staff

Aug. 2007 - Sept. 2008

Florida A&M University Plant Operations and Maintenance, Tallahassee, FL - Operations Staff

- Filed payroll records, time sheets and answered phone calls for maintenance requests.

- Worked as the liaison to the maintenance team and school facilities to follow up and process work orders for servicing the University

Aug. 2006 - May 2007

College of Education, School of Journalism at Florida A & M University, Tallahassee, FL - Office Assistant

- Assisted office manager in filing, organizing and maintaining order within the department office.

- Answered phones, scheduled meetings and worked directly with department staff to assist with class enrollment, transcript updates and appointments

Jan. 2007 - March 2007

Capital City Chamber of Commerce, Tallahassee, FL -- Kick-off Reception Coordinator and Distribution Coordinator

- Coordinated Kick-Off Reception for 2007 Black History Month by building a relationship with the Tallahassee postal service and conducting meeting with interns

- Raised awareness of the BMH Festival by distribution of the calendar of events and advertisement of the Kick-Off Reception around the community

Aug. 2004 - Dec. 2007

Barnes and Nobles College Bookstore, Garden City, NY & Tallahassee, FL -- Bookstore Staff

- Responsible for data entry of textbook order forms each semester and following up with internet orders, shipment, as well as processing book orders

- Provided information to customers regarding merchandise inquires, text books on the sales floor and aided in operations of each bookstore

ADDITIONAL TRAINING: Sales Marketing, Fundraising and Promotions, Spring 2009; Researcher and Public Relations Freelancer, Winter 2009; FAMU School of Journalism & Graphic Communication Newspaper Workshop, Summer 2007 Counselor; Completed SJGC Camera Editing and Training Course, Spring 2007

SKILLS: Proficient in French, Studio Production, Videography, Microsoft Office Suite, Adobe Premiere, Photoshop CS4, Illustrator, Final Cut Pro, In Design, Quark Xpress

REFERENCES:

Randy Reid, United Airlines Customer Service Supervisor, 718-***-****

Peter DiSilvio, Nassau County Director of Special Projects, 516-***-****, *********@**************.***

Christic A. Henry, SWSC Girls Mentoring Program Facilitator, 850-***-****, ********@******************.***

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