Customer Service Sales

Sharyl L.Stewart_____________________________________________

**** ****** *** **** #*** Lewisville, Texas 75067 Cell 972-***-**** Email: **********@*****.***

Summary

A professional Credit & Collections Analyst with twelve years of experience within the field of credit and collections. Proficient with credit analysis, experience within the field of Government Contracts, Foodservice Industry, Distribution and Computer Software.

Experience

Sysco Dallas, Inc January 2008 to Present

800 Trinity Drive

Lewisville, TX 75056

Credit/New Account Analyst

• Setup New accounts

• Analyze customer financial condition and authorize credit approval

• Credit Investigation –Dunn and Bradstreet, Experian Business Report and One Source personal credit file

• Conduct collection calls to collect Account Receivables

• Provide customer service and develops relationships with internal/external customers and suppliers.

• Maintain accurate credit files and collection files. Maintain electronic call notes for each customer account.

• Released accounts from credit holds

• Reconcile customer statement/billings

• Negotiate customer disputes to resolution and documents root cause

• Other duties as assign

• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.

PeirsonPatterson LLC July 2006 to October 2007

4400 Alpha Road

Dallas, TX 75244

Client Service Representative

• Received customers’ request by telephone or mail, analyzes request, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

• Monitors and assigns work to Customer Service Representatives, while performing all the task of a Client Service Representative.

• Traces status of orders through Expediting Department

• Conduct collection calls >60 days past due

• Analyzes transactions, corrects records, and adjusts errors

• Processed all electronic wires from various banks to mortgage companies

• Negotiate customer disputes to resolution and document root cause

• Provide customer service and develops relationships with internal/external customers and suppliers.

Metroplex Dallas/Ft. Worth Apartment Guide February 2005 to July 2006

1820 Preston Parkway

Plano, TX 75093

Collection Specialist

• Conduct collection calls accounts >60

• Maintain accurate collection files, and electronic collect notes for each customer account

• Minimize bad debt risk, maximize accounts receivable collections

• Reconcile customer statements/billings

• Analyze customer financial condition and authorized customer credit lines

• Provide financial support to Management and Sales team; communicate credit department policy and procedures.

• Other duties as assign

Equito, Inc April 2004 to February 2005

4550 Beltway Drive

Addison, TX 75001

Credit Analyst

• Assess credit risk and credit limit

• Analyze credit data and financial statement to determine the degree of risk involve in extending credit.

• Maintain accurate credit files and collection files. Maintain electronic collect notes for each customer account.

• Handle customers disputes; resolve and document root cause

• Conduct collection calls >60, 90, 120 days past due

• Maintained/ and collected on Government contracts

• Communicated credit department policy to Sales and Management

• Other duties as assigned

Pollock Paper, Inc July 2002 to April 2004

1 Pollock Place

Grand Prairie, TX 75050

Credit Analyst

• Setup Account new customer

• Analyze customer financial condition and authorized credit approval

• Conduct credit investigation – Dunn and Bradstreet Business report

• Conduct collection callas to collect Account Receivable

• Negotiate customer disputes to resolution and documented root cause

• Maintained accurate credit files and collection files. Maintain electronic call notes

• Communicated Credit Department policy to Sales and Management

• Reconcile customer statements/billing

Brandmark Technologies, Inc June 2000 to June 2002

4265 San Felipe St. # 700

Houston TX 77027

Credit Analyst

• Assess credit risk and establish credit limits

• Analyzed customer financial condition for credit terms

• Reconcile customer statement/billings

• Handle customer dispute; resolved and root cause

• Conducted collection calls to collect Account Receivables

• Maintain accurate credit and collection files; Maintain electronic call notes

• Counsel, advise, and communicated credit department policy and procedure to company personnel

• Other duties as assigned

Commercial Financial Services Inc August 1998 to May 2000

2448 East 81st Street 55th Floor

Tulsa OK 74137

Senior Account Officer

• Third Party collection agency

• Notifies debtors of delinquent account status

• Documents collection actions by completing forms, reports, logs, and records

• Avoid legal challenges by complying with Fair Debt Collection Practices Account (FDCPA) regulatory requirements

• Updates job knowledge by participating in collections training programs.

Skills:

AS400, SAP, PeopleSoft and Lotus notes. Data entry by touch. Outlook, Microsoft word, excel and power point. Knowledgeable Dunn and Bradstreet, Experian Business and Personal Credit Report. Excellent analytical, negotiation and interpersonal skills. Excellent written and verbal skills. Extensive Customer Service and problem solving skills. Knowledgeable FDCPA, FCRA act. Call Center Experience.

Education:

2010 – Present University of Phoenix Axia online courses

• Associate in Business

1988-1989 Chaffey College Rancho Cucamonga, CA

• Accounting

1984-1985 University of Central Oklahoma Edmond, Oklahoma

• Accounting

1981-1984 Booker T. Washington HS Tulsa, Oklahoma

• Diploma

REFERENCES AVAILABLE UPON REQUEST

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