Administrative Assistant

Allison Ackermann

**** ***** ***** **.

Snellville, GA 30078

Cell: 937-***-****

E-Mail: *******.*.*********@*****.***

Career Overview

Several years of customer service experience in both retail and professional settings have given me a wide technological skill set. My proficiencies include database entry, familiarity with the Microsoft suite of productivity software, copy machine and printer repair, statistical software, and shipping. After graduating with an M.A. from the University of Georgia in 2012, I am ready to be engaged in a new, challenging setting.

Skill Highlights

Copy-editing and proofreading

High computer proficiency

Report development

Microsoft Office Suite

Filing and data archiving

Inventory management

Database entry

Windows XP, Vista, & 7

Transactions

Multi-line phone systems

Shipping and mail

Customer service

Strong research skills

Administrative support

Schedule management

Spreadsheet development

Executive presentation development

Email communication

Copy, print, fax, photo, edit, and scan experience

Web orders

Strong organizational skills

Core Accomplishments

Administrative:

Provided support to the Marketing Group to ensure prompt communication with potential students about degree programs.

Student employment at a local college, 2006-2009.

Customer Service:

Employee of the Month; 2004, 2005, 2009.

History of frequent advancement.

Received the opportunity for training in multiple departments in different settings.

Education:

Research grant at the University of Georgia, 2011.

Historical society internship, 2007.

Maintained standing on Dean's List and Honor Roll throughout high school, college, and graduate school.

Professional Experience

January 2009 to August 2010

Staples, Inc. Moraine, OH

Copy & Print Center Associate

Responsible for designing and fulfilling custom orders for customers, non-profit organizations, and small businesses while providing customer service, equipment maintenance, shipping services, and phone/inventory support. Employee of the Month, 2009.

May 2007 to August 2007

Montgomery County Historical Society Dayton, OH

Internship

Engaged in the preservation of special collections by inventorying, archiving, and cataloging items related to the city's history.

November 2006 to January 2009

Sinclair Community College Dayton, OH

Information Management Assistant

Provided support to the Marketing Group in Admissions by corresponding with prospective students, maintaining an inventory of materials, shipping and delivering supplies, and performing database entry.

April 2003 to August 2005

CiCi's Pizza Moraine, OH

Front of House Associate

Performed Front-of-House duties such as answering phones, operating a cash register, greeting customers, stocking the salad bar, maintaining a high level of cleanliness, managing food inventory, and preparing orders for the following day. Employee of the Month, 2004 and 2005.

Education

2012 University of Georgia Athens, GA

M.A. Political Science

2011 Research Grant

2010 University of Dayton Dayton, OH

B.A. Political Science, History

Graduated with Honors, Dean's List

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