Network+, A+, and Microsoft Certified Professional Available in San Di

R O B E R T O L I V E R, M C P, A +, Network+

Objective: To provide technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone or from remote location. Services include installation, repair, and preventive maintenance of computer systems and associated peripherals.

Education/Certifications:

• Computer Service Technology, United Education Institute, Chula Vista, CA (Windows Client Operating Systems, Server Operating Systems, Help Desk, System Architecture, Unix/Linux, Windows-Applied Computing, Networking)

• DeVry Institute of Technology, Chicago, IL

• Computer Technology with Honors, Control Data Institute, Chicago, IL

• Information Systems Technology, Sheppard AFB, Wichita Falls, TX

• Microsoft Certified Professional -- Installing, Configuring, and Administering Microsoft Windows XP Professional (70-270)

• CompTIA A+ Essentials Certified (220-601)

• CompTIA A+ IT Technician Certified (220-602)

• CompTIA Network+ (N10-004)

• University of Texas at Arlington

• Chicago State University

Professional Summary:

• Over 4 years of hands-on experience in installing and maintaining various business computer systems

• Over 7 years of experience with insurance/financial services

• Over 10 years experience with photography, journalism, and public relations

• Five years experience with encryption transmission equipment in Air Force

• One year experience as manager in credit investigation

Industry Experience:

Computer Motion Picture

Insurance Photography

Journalism Desktop Publishing

Legal Services Public Relations/Publicity

Radio (on-air)

Work History:

(The following six companies I work with concurrently.)

11/2010 – Present Netview Technical & Professional Services, Charlotte, NC

Contract Technician:

• Site Survey visits at various Southern California US Bancorp (US Bank) branches in association with Compucom. Duties include inventorying of assets such as servers, switches, UPS’s, patch panels, desktops, laptops, printers, UPS’s, monitors, and validators. Gathered site information on telephony circuits such as general phones lines, faxes, cash advance POS lines, alarms, other special phone lines, and T1’s. Assess building construction, NER environment, and cabling. Created floor plans of branches using MS Visio to be used in future hardware refresh deployments. Photographed Network Equipment Rooms (NER) and Main Point of Penetration (MPOP) Telephone Circuit Rooms.

• Hardware Refresh along with data migration of Desktop PC’s for US Bank in the Southern California area. Also assisted with decommissioning of old equipment (inventorying/destroying hard drives)

• Day 1 Support for selected US Bank branches.

09/2010 – Present National IT Force, Charlotte, NC

Contract Technician:

• POS repositioning and network reconnection for remodeled UPS Store in downtown San Diego.

07/2009 – Present Field Solutions, Minneapolis, MN

Contract Technician:

• PC maintenance for consumers with extended warranties in San Diego area

• Site Surveying

• POS equipment (scanners, EFT units, kiosk alarms) replacement

• Network equipment deinstallation

05/2010 – Present Advantage Technical Resourcing, Dedham, MA

Contract Technician:

• Upgrading POS EFT (Credit Card Swipe) units at various Von’s (Safeway) grocery stores in the San Diego area for Americans with Disabilities Act compliance on a 2-month contract.

04/2009 – Present Peak Systems, New York, NY

Contract Technician:

• Installation/Upgrades along with data migration of Desktop PC/Laptops for J.P. Morgan Chase Bank in San Diego area.

• Ongoing Maintenance and Repair of Desktop Computer Systems, Laptops, HP and IBM Printer Repair and Maintenance for J.P. Morgan Chase Bank in San Diego area.

04/2009 – Present Insight, Tempe, AZ

Contract Technician:

• Replacement/Installation of Desktop PCs with associated peripherals (check scanners, magnetic card readers, receipt printers) for WaMu/ J.P. Morgan Chase conversion in San Diego area.

• Replacement/Installation of Desktop PCs along with data migration at UBS and Smith Barney in San Diego area.

• Lead Technician for hardware data migration and conversion at Hillcrest J.P. Morgan Chase Bank Conversion, 3800 5th Avenue, San Diego.

• Replacement of memory and software installation for Home Depot customer service in San Diego.

09/2008 – 10/2008 Goodwill Industries, San Diego, CA

Extern (160 hours):

• Refurbishing of donated computer equipment, externship as required by United Education Institute.

06/2007 – 2/2008 San Diego County Times, National City, CA

Editor:

• Interviewing, compiling news stories and editing copy for each issue and also for website.

03/2006 – 02/2007 World Financial Group, San Diego, CA

Associate (part time):

• Insurance agent/Financial Consultant

08/2005 – 03/2006 Bankers Life & Casualty, San Diego, CA

Sales Representative:

• Sales of long-term care, Medicare supplemental, and life insurance to Senior Citizens individually.

10/2004 – 08/2005 National Enrollment Services, Northbrook, IL

Voluntary Enrollment Specialist (contractor in Chicago):

• Performed one-on-one meetings with employees.

• Proficient with laptop computer presentations.

• Specializing in core benefits, FSA’s, short term disability, universal life, term life, cancer, critical condition, personal accident products, and AD&D.

09/2003 – 08/2005 CBP Technologies, Hammonton, NJ

Benefits Enroller (contractor)

• Performed one-on-one meetings with employees.

• Proficient with laptop computer presentations.

• Specializing in core benefits, FSA’s, short term disability, universal life, term life, cancer, critical condition, personal accident products, and AD&D.

• 100% out of town travel.

01/2000 – 08/2005 Combined Insurance Company of America, Chicago, IL

Benefits Enrollment Specialist (contractor):

• Performed one-on-one meetings with employees.

• Proficient with laptop computer presentations.

• Specializing in core benefits, FSA’s, short term disability, universal life, term life, cancer, critical condition, personal accident products, and AD&D.

Technical Summary:

Software: DOS, Linux, Windows 9x, Windows XP Home/Professional, Windows Vista, Windows 7, Windows 2003 Enterprise Server (Active Directory, Group Policies), Microsoft Office Professional, Microsoft Visio, Adobe Reader/Flash, Java, Media Players, Emulators, Winzip, Adaware, Spybot Search & Destroy, Norton, McAfee, AVG, Hauri, Avira, ThreatFire, Registry Cleaners, Malware Removal Tools, MBSA Tool, Disk Defragmenters, Disk Cleaners, CCleaner, Security Fundamentals, Track-IT 8.0 Help Desk Technician Client, WSUS 3.0, Remote Desktop, DameWare, GoToAssist, Citrix, Terminal Server, TightVNC, Teamviewer, PC Inspector File Recovery, HDD Life, JP MorganChase OneDesk Build/Rebuild

Hardware: Hard Drives, USB Drives, Maxtor Cloning Software, Disk Partitioning/Dynamic Disk/RAID, BIOS, CMOS, RAM, Motherboards, Firewire, CPU’s, CD-ROM’s, CD-RW, Binary, NIC Cards, Modems, Sound Cards, Video Cards, Laptops, Desktops, Servers, Tape Drives, Backups, Printers

Networking: LAN/MAN/WAN, Wireless, Wireless 802.11 Cards, Routers, Switches, Hubs, RJ-45’s, RJ-11, Coaxial, Punch Tool, Crimper, Patch Panels, Cable Management, Backbones, Jacks, Ethernet CAT 5/6, Belkin, Dell, Routing, TCP/IP IPv4, DNS, DCHP, WINS, IPSec, NAT, Networking commands, Remote Access, Network Troubleshooting, Remote Security Camera Viewing over Internet setups

Certifications: CompTIA Network+ and A+ Professional IT Technician (COMP0010007362817), Microsoft Certified Professional (6207413), Foundation 2010 Dell Desktops Certification (DCSE Cert ID 3016), Dell DSP - Customer Experience V.2.5 Certification (DCSE ID:640), Dell Customer Handling Skills Certification(DCSE ID:802), Dell Managed Deployment Tech Lead Assessment Rev. A01(DCSE ID:702), DMS (NON_DSP) Client Softskills - Certification (DCSE ID:685)

Inactive U.S. Government Security Clearance (Top Secret)

References Upon Request

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