Administrative Assistant

WANDA R. FRANKLIN

**** **** ******, *.*. Conyers, GA 30094

770-***-****

OFFICE ADMINISTRATION ~ ADMINISTRATIVE ASSISTANT

Highly motivated and results-driven office professional with extensive experience and a proven record of achievements executing office administration, reception, vendor and client relations and customer service skills. Adept at developing and maintaining administrative processes that improve accuracy and efficiency, and achieve organizational objectives.

CORE COMPETENCIES

 Administrative & Operations Management  Process Improvement  Project Management & Coordination  Customer Service  Outstanding Communication Skills  Fiscal Management & Budgeting  Microsoft Word, Excel, PowerPoint, Outlook and Internet applications

PROFESSIONAL EXPERIENCE

Disability Adjudication Services, Stone Mountain, GA

Senior Adjudicator (2008-2009)

Reviewed appeals request for entitlement to Title II: Social Security and Title XVI: Supplemental Security Income claims; conducted a thorough review of the medical, technical, vocational and decisional aspects of initial determinations.

 Successfully contributed to efforts in reducing the backlog of 6,000 pending appeal claims.

 Expert in knowledge of federal program regulations, claims processing and eligibility requirements governed by the Disability Act.

State of California, Disability Determination Services Division, Oakland, CA (1988-2008)

Administrative Services Manager (2006 – 2008)

Directed all facets of branch operations including, but not limited to the planning, development, evaluation and implementation of branch and division objectives for a department comprised of 120 employees.

 Analyzed, retooled and designed effective business processes that generated increases in productivity, accuracy, efficiency and customer service within the 90% range.

 Full accountability for the management of administrative services including professional representation as first point of contact for the agency; supervised subordinate staff involved in performing scheduling, mail services and deliveries, telecommunications, file and record retention, document management, supplies and equipment, reception, security, budget and expense administration, property, space, travel, calendar management, human resource management and other administrative functions.

Branch Training Coordinator (2005 - 2006)

Selected and coordinated all training components for the branch’s training program and lead mentorship activities; monitored and authorized training budget, calendar and travel management, awards and recognition program, and served as quality control specialist.

 A key contributor in executing effective training strategies and process improvement techniques, which generated a significant increase in productivity.

 Solid record of performance management skills with consistent gains in staff development, promotion and retention.

 Executed quality control systems eliminating trends that compromised the integrity of work products; identified problematic areas and implemented techniques wherein quality rates ranked 1st and 2nd throughout the division.

Team Manager (2004 - 2005)

Planned, organized, reviewed, assigned and evaluated the work performance of medical, professional and support staff responsible for disability claims management of Title II: Social Security and Title XVI: Supplemental Security Income claims.

 Successful in team-building, enhancing productivity and achieving qualitative and quantitative performance goals as set forth by the program.

 Monitored and approved requisitions to ensure compliance with fiscal policy guidelines and identified excessive spending which reduced program costs by approximately 25%.

Senior Adjudicator/Program Specialist (1990 - 2004)

Administered Social Security Administration’s policies and procedures as governed under the Disability Act; researched, investigated, analyzed, approved and established eligibility for Social Security and Supplemental Security Income disability benefits.

 Served as a Quality Review Analyst which entailed conducting quality review appraisals to verify the integrity of case decisions; participated in quality review initiatives yielding a 90% rate of accuracy.

 Served as a Program Specialist in a lead capacity directing a team of administrative support staff involved in scheduling, reception duties, file and document management, supplies and equipment, deliveries, procurement, inventory, mail services, facilities management, customer service, vendor relations and other administrative tasks.

EDUCATION

 DeKalb Technical College, Clarkston, Georgia – July 2008 to Present

 Bachelor of Arts, Business Administration, California State University, Hayward, CA – 2000

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