Project Manager Sales

Clarence Horne III

Professional Profile

• Accomplished career in management with experience in operations, project management, organizational development, customer care, and sales.

• Effective communicator with excellent interpersonal skills who works well with all levels of staff. Seen as a resource person and an effective problem solver.

Professional Experience

Time Warner Cable of New York – Business Services Department New York, NY

Project Manager - 2008 - 2009

• Developed and successfully implemented a plan to migrate 25% of commercial customer base to new video and broadband services offered.

• Strategized and communicated with client management a plan to migrate customer to these new services while minimizing interruption to client’s daily activities.

• Negotiated with Time Warner Cable’s management for the use of company’s resources to achieve successful completion of project.

Customer Care Manager 2005 - 2008

• Managed the customer care staff that provided the new business, sales and service needs of more than 4000 business clients.

• Trained, supervised and evaluated customer care staff to maintain productivity and effective communication with clients, while capitalizing on potential sales opportunities.

• Prepared detailed status and productivity reports for upper management and corporate stakeholders.

• Facilitated communications with client’s management as required. Designed and executed plans of action pertaining to the resolution of any client problems or potential issues.

Product Manager 2002 - 2007

• Managed commercial video services, which included traditional video via cable, and video over IP products.

• Developed budget and marketing plans for new and existing cable video products, which resulted in 8 – 10% annual growth.

• Created summary and detailed sales, product, and staff performance reports.

• Worked with various departments in the development, testing and documentation of new products and services.

Supervisor/Coordinator 1988 - 2002

• Supervised commercial billing staff. Created procedures for handling complex customer billing issues.

• Developed and maintained commercial databases used for sales and marketing support.

• Oversaw training of staff on computer based customer management systems.

Education: Hofstra University Hempstead, NY

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