cahier

Meliza M. Ramos

*** * ****** ***

Los Angeles, CA 90004

310-***-**** cell phone

*********@*****.***

Objective

To obtain a position as customer service representative in a fast-paced growth environment

Qualifications

June 2008 - September 2009 First National Bank of Northern California Post St San Francisco, CA

Personal Banker

Under the direction of the Branch Manager, oversee activities which may include good customer service, new accounts opening, teller activities which include deposit and withdrawal cash handling, processing debit and credit tickets and resolving customer problems

Also accept loan applications and process loan documentations

Explain and cross-sell different bank products to both new and existing customers

Review the reports for new accounts on a daily, weekly, and monthly basis

Submit Action Plan Report to the Branch Manager as part of sales task for the new accounts

June 2005 - February 2008 SF Police Credit Union Irving, San Francisco, CA

Financial Service Associate

Establish and maintain a friendly, professional relationship with the members

Explain to members the credit union product promotions, such as competitive interest rates for CD, money market, savings ,checking account, and various loan products

Handle cash/check deposits and withdrawals accurately

Process and review loan payments , such as mortgage, home equity, car and personal loans

Explain different investment options to members

Cross-sell products and services such as VISA Credit Card, Overdraft Protection, Online Banking, ATM and Periodic Payments

Convince existing members to refer more family members to the Credit Union

Dec 1999 - June 2005 Sterling Bank & Trust San Francisco, CA

Branch Representative

Establish customer relations for new and existing customers

Manage the branch and maintain existing accounts

Explain, promote, or sell products or services such as IRA

Certificates, CD, money market, and checking/savings accounts

Open new accounts for new and existing members

Handle Mortgage loan and Equity line of credit applications

Explain investment options to customers and possibly refer to Financial Advisors for non-bank investment

products

Handle and resolve customer account-related problems

Perform general office duties

July 1997 - Dec 1999 Century Bank San Francisco, CA

Teller

Provides excellent customer service

Handles monetary transactions and account inquiries

Balances daily teller transactions

June 1994 - Dec 1999 Target Greatland Colma,CA

Cashier/Salesperson

Provides excellent customer service

Front lane cashier and salesperson in different departments

Education

1976 - 1980 College of the Holy Spirit Philippines

Bachelor’s Degree in Biology

Dean’s honor list

1980 - 1981 De La Salle University Philippines

Computer Programming

References Available Upon Request

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