Project Manager, Process Reengineering
Resume:
ANITA BROWN CARTY
* ******* ****, **********, ** 23701
***********@*****.***
PROCESS IMPROVEMENT MANAGER
Project Management / Process Re-Engineering
Consolidations / Global / Cost Reduction / ISO
Change Management / Resource Allocation
Standardization & Metrics / Outsourcing / CRM
To improve business performance, I bring new
vision and rapid change to inefficient business
processes across operational functions.
Regardless of industry, the results are always the
same: immediate ROI and unprecedented profits,
increased operational capacity and streamlined
processes with a minimal footprint. I’m equally
strong in…
Identifying opportunities and developing
strategic initiatives to drive sustainable growth
Standardizing and streamlining business
processes
Directing global and domestic improvement
projects
Allocating resources for most efficient and
cost-effective operations
Leading and training cross-functional teams
to improve productivity and performance
Utilizing outstanding analytical, troubleshooting,
and project management skills, I am resourceful
and persistent always striving for operational
excellence.
My education includes a BA from McDaniel
College (formerly Western Maryland College)
and a certification in Essential Project
Management from Villanova University. I’m also
a Six-Sigma Greenbelt.
CAREER HISTORY
Hapag-Lloyd (America), Inc., a $123M global
transportation company.
Business Support Manager, 2006 to 2009.
Improved systems and standardized processes
globally. Led transition of customer service
functions during company reorganization.
Customer Service Director during leave of
absences with 85 staff and all US NE/Midwest
customers. Maintained ISO 9001/14000
certification. Led 3 staff/$300K budget.
Director, Business Process Management / Re-
engineering, 2002 to 2006. Managed launch of
monthly metrics reporting initiative, including
dashboard and scorecard for all customer service
and operations functions. Implemented continued
process improvements for increased efficiencies.
Directed four staff and $500K budget.
Process Management Rep (West Region),
Hapag-Lloyd Container Line AG, 2000 to 2002.
Led development and execution of global
standardized business processes for operations,
inventory control, logistics and customer service
groups. Developed policies / procedures.
Business Systems & Training Manager, 1992 to
1999. Collaborated with IT to conceive, develop,
and implement global system for placement,
tracking, and documentation of customer orders.
Developed training materials for business
knowledge and computer systems with ongoing
user support. Implemented ISO 9001 certification
in NA.
Earlier career includes Customer Service and
Operations Manager.
Outside interests include cycling, running,
gardening and participating in triathlons. Also,
coach running teams for the Leukemia &
Lymphoma Society.
Website: http://anitacarty.resumeconnect.com
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