Jan Arrabella Goldstein, PHR

**** ******* ***** ****

Marietta, GA 30068

404-***-**** jgsyut@r.postjobfree.com

Objective:

Motivated, hard-working, business-minded, Human Resources professional with excellent references and highest ethics seeks long-term, high-impact position in Atlanta area.

Experience:

Arrow Exterminators, Inc – Atlanta, GA May 2006 – Present

Vice President, Human Resources

10th largest Pest Control Company in North America, $110 million revenue, over 1000 employees. EXCELLENT REFERENCES AVAILABLE

Primary Responsibilities include:

Supervise Human Resources staff and services including overseeing Payroll, Recruiting, Benefits Administration, Workers Compensation, Training, Compensation, Employee Relations, etc.

Research, design, and implement corporate recruiting support program including writing and implementing selection training, finding new sources of qualified candidates and tracking CPH, turnover, and ROI

Conduct due diligence for acquisitions and facilitate smooth transitions to retain acquired employees

Research technology solutions and manage RFP process

Mediate and resolve EEOC complaints, DOL inquiries, hearings, audits, and appeals

Write intranet content and training guides on Human Resources processes

Integrate HR strategic initiatives with company business plans

Liaison with the Department of Labor

Update drug-free workplace policy and initiate training

Investigate and resolve employee issues, ensuring compliance and consistency with all company policies, procedures, practices and appropriate law.

Train managers, senior executives, and staff, on a variety of topics including recruiting, behavioral interviewing, sexual harassment prevention, progressive discipline, payroll processes, etc.

Complete Human Resources paperwork for new hires, transfers, terminations, etc.

Administer leave program according to FMLA guidelines, ADA, etc.

Track and follow-up on Worker's Compensation claims

Conduct RIFs

Notable Achievements:

Successfully mediated over a dozen EEOC claims without incurring attorney fees or further investigation, including multiple claims for $200-$500.

Implemented centralized recruiting plan, including selecting and implementing applicant tracking system, reducing time to fill open jobs over 50% while lowering CPH

Researched and executed RFP’s resulting in annual vendor savings of over $100k

Took lead role in managing the company’s application to be a “QualityPro” pest control company and ensured all requirements across operations were complete, under budget, and ahead of deadline.

Successfully completed two wage and hour audits with the Department of Labor without incurring penalties or further invasive audits and established positive relationships with DOL representatives

Lead implementation of online web benefits enrollment with estimated annual savings of over $100k

Transitioned to new third party administrator for Workers Compensation claims, and established relationships with different attorneys resulting in a significant decline in settlement payments

Selected to lead or work on teams for various company initiatives including “Project Paperless”, PestPac systems conversion, and “Sustainability Team”

Ameriquest Mortgage Company – Atlanta, GA May 2005 – July 2006

Senior Human Resources Generalist (Field)

Nation’s leading subprime lender. Reason for leaving: Company closed all field offices and eliminated positions of over 5,000 field staff. EXCELLENT REFERENCES AVAILABLE

Primary Responsibilities include:

Respond to inquiries regarding human resources policies and procedures as well as compensation and benefits and resolve employee issues, ensuring compliance and consistency with all company policies, procedures, and practices.

Function as integral business partner with field management making recommendations to strategic plans, identify trends, and implement change.

Design and implement training programs for field in all areas of Human Resources and Management including prevention of harassment and discrimination, effective hiring practices, employee discipline and coaching, etc.

Travel weekly to investigate complex employee relations issues, demonstrating a strong knowledge of labor laws and their practical applications.

Conducted RIFs

Notable Achievements:

Received highest possible evaluation on annual performance review

The Sports Authority, - Atlanta, GA July 2004 – May 2005

Regional Human Resources Manager

Nation’s largest sporting goods retailer. Reason for leaving: Company restructured twice, eliminating local opportunities – unable to relocate at that time. EXCELLENT REFERENCES AVAILABLE

Primary Responsibilities include:

Develop and manage the talent acquisition process.

Respond to inquiries regarding human resources policies and procedures as well as compensation and benefits and resolve employee issues.

Dollar Tree Stores, Inc., - Atlanta, GA Nov 2002 – July 2004

Regional Human Resources Director

Nation's leading operator of discount variety stores offering merchandise at the $1.00 price point. Reason for leaving: Made a difficult decision to leave after recruiting efforts from The Sports authority and change in upper management structure at Dollar Tree. EXCELLENT REFERENCES AVAILABLE

Primary Responsibilities include:

Oversee Human Resources functions for two southwest regions including over 367 retail stores.

Directly supervise 2 Regional Training Managers and 1 Recruiter.

Develop and implement recruiting plans and programs for high volume recruiting

Respond to inquiries regarding human resources policies and procedures as well as compensation and benefits and resolve employee issues.

Deliver in-house and management training programs.

Ensure legal compliance with ADA, FMLA, Workman’s Compensation, Cobra and current case law related to major employment legislation.

Conduct Human Resources audits including payroll, i9s, required postings.

Conduct terminations and disciplinary action as required.

Notable Achievements:

Reduced regional management turnover in Georgia from 53% to 27%.

HR Consulting/ Recruiting – Tampa, FL & Atlanta, GA May 1999 - Nov 2002

Contingency recruitment and human resources consulting. Clients/contracts include: The Home Depot, Ross Systems, Regions Bank, Salant, Children’s Healthcare of Atlanta, Burlington Wells, Beazer Homes, Kraft Foods, Careers Ltd., HR Works, The Sports Authority, Emeritor, Inc. Accepted permanent position.

EXCELLENT REFERENCES AVAILABLE

Primary Responsibilities include:

Marketing and selling Human Resources, and Recruitment consulting, recruitment advertising, and recruitment outsourcing to “C” level professionals.

Develop and maintain client relationships.

Performing evaluations of clients’ Recruitment and Human Resources processes to suggest high quality customized solutions, including developing staffing metrics, implementing diversity strategy, auditing HR procedures, managing job postings and responses, and streamlining processes

Team Lead for The Home Depot Store Leadership Program managing a team of recruiters.

Direct sourcing and interviewing for hard-to-fill jobs for clients within all levels of each company.

Wrote sexual harassment policy and training program for National retailer, conducted investigations.

Planned and oversaw I-9 audit.

Worked with a team to write and implement compensation structure for national retailer.

Proposed diversity recruitment plan initiative for national retailer, and implemented plan.

Responsible for Human Resources functions of Dot.com startup company, including employee relations, staffing and recruiting, compliance with all Federal and State labor laws, consistent delivery of all company benefit programs, development and delivery of training initiatives.

Develop workforce succession planning strategy, initiate background check procedure, and conduct all initial interviews for all areas of US operations for Dot.com.

Continuously develop methods of sourcing candidates and clients using tools such as Internet search, local and national newspapers advertising, professional networking, cold calling, alumni, etc.

Perform initial candidate screening and assessment via telephone and in person using behavioral interviewing techniques.

Negotiate and design fee agreements with client companies.

Train new employees on areas of specialization such as Internet recruiting research techniques, background check procedures, and employment legal issues.

Coach clients on EEOC hiring principles, interviewing skills, salary negotiation, and employee retention techniques.

Prudential Preferred Financial Services, Tampa, FL Mar 1994- May 1999

Human Resources Director (promoted)

Prudential Preferred Financial Services is the division of The Prudential Insurance Company created to target market high net worth individuals for financial planning services. Reason for leaving: No further opportunity to advance in local area.

Primary Recruiting Responsibilities include:

Continuously evaluate multi-location Agency hiring needs throughout the State of Florida.

Determine experience levels, compensation ranges, timing of hires, number of candidates required and specialized industry backgrounds.

Continuously develop methods of sourcing candidates for market using tools such as Internet search, local and national newspapers advertising, employee referral programs, professional networking, cold-calling, alumni, etc.

Perform initial candidate screening and assessment using five-step interview process.

Oversee and manage two Recruiting Specialists in Orlando and Jacksonville.

Analyze and manage recruiting budget.

Primary Human Resources Responsibilities include:

Oversee all Human Resources functions including benefits, payroll, 401k, COBRA, FMLA, W/C, background checking, pre-employment testing, new hire reporting, respect in the workplace training and investigation, and licensing with State of Florida and NASD for agency offices in the State of Florida.

Travel to Florida offices conducting Human Resources audits of policies and procedures.

Facilitate training programs and EEOC/ Diversity training for all employees.

Analyze and manage grievance, discipline, and arbitration processes.

Develop and conduct new employee orientations.

Supervise Human Resources intern program for local students.

Notable Achievements:

Exceeded recruiting objectives to become third ranked recruiting team of over a hundred offices.

Education:

Graduated with Bachelor Of Arts, Boise State University, Idaho Dec 1993

Passed PHR exam – January 2007

Multiple Human Resources and Recruiting courses on an ongoing basis

Affiliations:

Board Member and active volunteer for Shearith Israel Homeless Shelter for Women.

Member SHRM Atlanta

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