Customer Service Manager
Resume:
KARL JARRETT LOCKHART
SALISBURY, NC 28147
***********@*****.***
Fields of Interest: HUMAN RESOURCES / BUSINESS MANAGEMENT / INFORMATION TECHNOLOGY
EDUCATION
Masters of Science in Human Resources Training and Development
Amberton University, Garland, TX Present
Bachelor of Science in Business Education and Information Technologies
East Carolina University, Greenville, NC May 2006–December 2011
Associate of Applied Science in Information Technologies and Network Support
Rowan-Cabarrus Community College, Salisbury, NC May 2003-December 2005
TECHNICAL PROFICIENCY
Six Sigma Greenbelt Certified, May 2011, #455**********
OSHA 30 Hour General Industry Certified, November 2011 #36-900******
Windows Application: Word, Excel, PowerPoint, Access, Outlook, and FrontPage
Java / C# / Visual Basic Languages
SQL Server 2008 Training
IBM AS/400
CCNA Training
Software and Hardware Installation and Troubleshooting
Network Security
Type 45 WPM
PROFESSIONAL EXPERIENCE
TUSCARORA YARNS, INC. MOUNT PLEASANT, NC
ASSISTANT PLANT MANAGER/PRODUCT DEVELOPMENT MANAGER MAR 1998–JAN 2011
Oversaw 35 personnel; conducted hiring and training of staff along with interviewing prospective applicants
Developed, maintained & ensured compliance with department managers on company policies regarding equal employment opportunities, compensation, and employee benefits.
Coordinated with third party administrators regarding workers compensation, medical, dental, and life insurance.
Played a pivotal part in developing 80% of the company’s production procedures and managing the development of 2,000 individual SKUs
Provided exceptional internal and external customer service
Performed work safety analysis and experienced with completing OSHA 300, 300(A) and 301 forms
Expertly performed scheduling of production, shipping, and machinery repair
Administered and maintained product storage and distribution involving private, common, and contract carriers
Ensured production quality assurance, cost control, purchasing, and various clerical duties
Professionally advised and instructed plant personnel regarding safety, health insurance benefits, payroll, recruitment and company policies
Demonstrated professionalism in working directly with the President and Vice President of Product Development in designing and creating new products
Executed the development, maintenance, and updating of product development database
EARLIER CAREER
AIR DRIVER/PARCELS CLERK – UNITED PARCEL SERVICES – KANNAPOLIS, NC
WAREHOUSE MANAGER - Brendle’s, Inc. - Salisbury, NC
ASSISTANT COMMAND SECURITY ADMINISTRATOR - United States Navy - Charleston, SC
PROFILE
Highly capable of multitasking within competitive, high-impact, and fast-paced settings while simultaneously juggling various priorities with good judgment.
CORE COMPETENCIES
ORGANIZATIONAL FUNCTION
Utilized exceptional knowledge in business and management principles, which include strategic planning, hands-on leadership, and organization of people and resources
Quickly and properly respond to changing circumstances; effectively evaluate problems, generate widespread decisions for the successful achievement of positive change, and progress on new priorities
LEADERSHIP AND SUPERVISION
Exemplify capability in handling various tasks without compromising quality
Possess exceptional skills in supervising, leading, and guiding individuals and groups toward the completion of tasks and achievement of goals
INTERPERSONAL RELATIONS / CUSTOMER SERVICE
Apply knowledge of principles and processes in exceptionally providing customer and personal services, along with assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
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