Customer Service Administrative Assistant

Scheniqua C. Holder

**** * ***** ******* ******

Philadelphia, PA 19143

Home: 484-***-****

Cell: 267-***-****

Email: ***************@*****.***

OBJECTIVE:

To embark upon a medical oriented career within a well positioned healthcare organization that will utilize my skills in patient service, to allow for advancement and growth.

EDUCATION:

Lincoln Technical Institute Philadelphia, PA

Medical Administrative Assistant, Diploma February 2007

John Bartram High School Philadelphia, PA

General Studies, Diploma June 2003

QUALIFICATIONS/BUSINESS SKILLS:

Excellent organization and time management skills.

Ability to work in a team-oriented environment in order to exceed time sensitive goals.

Excellent interpersonal and communication skills with the ability to negotiate.

Excellent judgment and decision-making skills.

Excellent verbal and written communication skills.

Medical terminology, anatomy, physiology, and basic pathology.

Trained to record histories, maintain charts, schedule appointments, and outpatient admissions.

Familiar with ICD-9, CPT, CMS-1500.

Knowledge and familiarity with standard office equipment.

Proficient use of Windows, Excel and MediSoft Medical Database 9th version.

PROFESSIONAL WORK HISTORY:

Self Employed Philadelphia, PA

Child Care Provider January 2009-Present

Providing supervision of children, planning educational activities for children of all ages, accident prevention, emergency response technique etc. assisting with personal hygiene & feeding taking consumers on approved outings and assisting with light housekeeping.

MRS Associates Inc Cherry Hill, NJ

Right Party Contact (RPC)/ Recovery Specialist November 2008 -March 2009

Call Center Representative

Exercise the highest level of professionalism in the recovery of money to achieve monthly collection goals. Also assisting consumers in identifying the repayment of financial obligations through account maintenance according to both client and company expectations.

Comcast Corporation Philadelphia, PA

Customer Account Executive January 2008 - December 2008

Call Center Representative

Promoting and recommending Comcast products and services based on a logical relationship to the customer's needs and interests. Demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments, also demonstrating a strong ability to analyze and solve problems. Representing Comcast in a positive, Professional, and ethical manner working to exceed customer's expectations while minimizing need for further escalations.

Lowes Plymouth Meeting, PA

Head Cashier April 2007 - December 2007

Overseeing all lunches and breaks of all cashiers. Handling all customer service on front end, answering and taking all in-coming calls via call center. Oversees cash control operations; reconciles cash count with sales figure; processes charge card receipts; prepares bank deposit; and ensures registers have adequate cash for operations, monitors and assists with auditing of individual registers. Assists customers; answers informational inquiries; assists in register operation ringing up sales on an as needed basis.

Assists with supervision and training of cashiers; serves as informational resource person to other staff. Compiles data for, and assists in preparation of, any needed sales, inventory, or employee reports, also demonstrating positive attitude toward all tasks at hand.

Home Depot King Of Prussia, PA

Overnight stocker, Cross Merchandising Associate, Customer Service Representative,

October 2004 - Sept 2006

Responsible for maintaining goodwill between Home Depot and its customers by answering questions, solving problems, and providing advice or assistance in utilizing the goods or services of the organization. The use of various material-handling equipment. Using baling machine, putting up and taking down overstock products also climbing a ladder up to 12 feet. Also using receiving truck equipment. Call center Rep, Cashier.

Shellville Cleaning Service Conshohocken, PA

Environmental Service Representative June 2004- October 2004

Cleaning offices for Cingular Wireless building witch included vacuuming, bathrooms, trash removal, and basic spot cleaning of the whole building.

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