Technician Customer Service

REGINALD RUFFIN SR.

Improving Customer Service . Enhancing Security Systems

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SUMMARY OF QUALIFICATIONS

I have more than 25 years of experience in all phases of the electronic

security industry. My expertise in the servicing and installation of CCTV,

burglar & fire alarms access control, and providing necessary maintenance

working with a wide range of commercial and residential accounts.[pic]

EDUCATION

1999-2000 NICET Certification Test Preparation at ADT UNIVERSITY

1981-1983 Mountain View Community College, Dallas, Texas

Courses focused on electronics/electrical AC/DC

1983-1984 El Centro Community College, Dallas, Texas

Courses focused on CAD

1980. Chapman Community College, San Diego, California

Courses focused on Physical Anthropology

1976. Gary Job Corps Training Center, San Marcus, Texas

General Education Diploma GED/ Electrical training

certification

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SPECIAL LICENSES

1987- Current Texas Department of Public Safety License #85553

Alarm Installer

Texas Fire Alarm Technician License FAL-4359

1997 The National Training School, Certified Alarm Technician

2010 Aerial Work Platform Safety Course

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WORK EXPERIENCE

Monitronics Dallas,Tx September- October 2011

DEALER TECH SUPPORT

. Assisted Dealers and Technicians over the phone

. Installation programming and technical service calls

CIM Irving,Tx April-June 2011

SITE TECH

. Serviced, maintained and installed ATM BA,FA and CCTV Systems

. Worked on job sites with Diebold, Inc.

ADT Security Inc. Carrollton, Texas 1992-

2011

SYSTEMS TECHNICIAN

. Serviced, maintained, and repaired multiple types of equipment

including Firelite, Unimode, FCI, GameWell, Edwards, Powertronic, ESL,

Hirsch Electronic (Velocity), Northern, Kantech,GE Electronic,

DSC,Ademco,Vista SimonXT, lynx, ADT focus, DMP, Radionics, Bosch,

Pelco, Dedicated Micro, Bosch Omnicast

. Provided technical support to other technicians that required

troubleshooting and some programming.

Well Fargo Alarm Services Irving, Texas 1987-

1992

ALARM INSTALLER AND SERVICE TECHNICIAN

. Repaired, installed, adjusted, modified and tested CCTV, access

control, burglar and fire systems including telephone lines, computer

experience.

Qube Security Dallas, Texas 1984-1987

ALARM TECHNICIAN

. Repaired and maintained fire and burglar alarm systems

Rollins Protective Services Dallas, Texas 1983-

1984

ALARM TECHNICIAN

. Repaired and maintained wireless systems

Dallas Burglar Alarm Company Dallas, Texas 1982-1983

ALARM TECHNICIAN

. Repaired and maintained burglar and fire systems

. Replaced batteries

Texas Electronics Alarm Company Dallas, Texas 1981-

1982

ALARM TECHNICIAN

. Serviced, Repaired and maintained all alarm systems

United Sates Navy San Diego, California 1976-1981

RADIOMAN/TELETYPE REPAIRMAN

. Repaired, installed, adjusted, modified, and tested electronic and

mechanical systems

. Trained apprentices on command communications procedures

. Supervised 4-5 repairmen

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REFERENCES AVAILABLE UPON REQUEST

1738 Reynolds Street

Lancaster, TX 75134

Home: 972-***-****

Cell: 214-***-****

Email: ****************@*****.***

Contact this candidate