Customer Service Data Entry

Raquel Montoya

**** *. ******* *** **** AZ, ***** 480-***-**** *********@***.***

Objective

An astute and trustworthy operations professional with experience in medical, inventory control, returns processing, data entry, shipping/receiving,warehouse,security,customer service.

Skills Summary

Specimen Preparation

Inventory

Data Entry

General Office Skills

Purchasing

Training

Report writing

Warehouse

Time Management

Production

Shipping/Receiving

SAP knowledge

NDC Changes

Professional Experience

Cytology Prep Tech-BOSTWICK LABORATORIES, TEMPE AZ 2008-2010

Prepare all cytology specimens which consist of filtering the fluid in vials to reach the tissue that may or may not be on a brush enclosed in the vial. Make slides and cassettes (or blocks) to send to Histology so they can cut and put on slides for comparison and diagnosis of patient issues. Prepare pap smears to be run on a machine that will check for abnormal cells, make pour offs as requested from physician to check patient for certain types of sexually transmitted diseases.

INVENTORY ANALYST III-CAREMARK MAIL ORDER PHARMACY, PHOENIX AZ 2006-2008

Implements and maintains inventory control system procedures to provide accurate and timely data on inventory levels. Performs inventory cycle counts ,and maintenance functions in SAP such as NDC changes, location changes, negative and positive adjustments on inventory discrepancies, and exceptions manager. Maintains and corrects error report log in SAP. Conducts proper procedures for quarantined products for shipment, and approval/disapproval of short dated items. Create reports for upper management in detail explaining variance. Created training guides for management as well as inventory functions and levels for new employees. Served as a backup buyer for all controlled medications, compounds, and production supplies.

RGM COORDINATOR-Caremark Mail Order Pharmacy, Phoenix AZ 2005-2006

Checked and verified returned medications. Entered information to create task for patients to allow credit for unused medications. Conducted counts on control substance medication to ensure accuracy of amount returned and delivered to appropriate area to provide verification of product received and destroyed Maintained spreadsheet on returns daily, as well as processed returns for upper management verification and approval. Performed, developed and trained future RGM coordinators.

SHIFT SERGEANT-Gallup McKinley Adult Detention Center, Gallup NM 2003-2004

Conducted daily head counts to ensure safety of offenders as well as officers. Managed other correctional officers and assigned work areas to employees. Scheduled daily activities for offenders accordingly and administered work assignments for work release individuals. Conducted inmate reviews to ensure accuracy and timely completion of jobs performed. Maintained offender mug shots, fingerprints, and personal belongings. Conducted pat-downs and strip searches, cell searches, cell extractions, and inmate transportation to and from court.

Education

GALLUP HIGH SCHOOL, Gallup, New Mexico, GED, 1996

GPA: 3.5

LAMSON COLLEGE, CHANDLER ARIZONA, SURGICAL TECHNOLOGIST PROGRAM 2008

GPA: 3.5 Awarded Deans List for 2 quarters.

Arizona Medical Training Institute Certified Caregiver, 2010

CPR/First Aid Certified

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