Quality Assurance Manager
Resume:
MUTHU KUMARAN
Mail-id: ***********@*****.***
Bengaluru
Seeking a project in Software Quality Assurance and Testing in a progressive, fast paced environment giving me the opportunity to utilize my technical, analytical, and experience gained during my earlier projects towards the accomplishment of company goals.
SUMMARY
Over 7 years of Quality Assurance experience with extensive knowledge in testing methodologies, specializing in HP and SAP tools. Worked on client/server, web based and SAP applications using Automated Tools including QuickTestPro, LoadRunner and SAP TAO. Possess experience in the Wealth Management, Consumer business, Health Care and Life Science Industries. Good team member/leader with excellent communication skills and ability to work independently along with strong problem solving, learning and interpersonal skills.
• Currently working as an Automation lead for Sysco.
• Involved in the implementation of testing life cycle using industry standard methodologies starting from Requirements, Test Strategy/Planning, Traceability matrix, Effort Estimation, writing test documentation, Defect tracking/reporting and post testing documentation.
• Extensive knowledge of SDLC (Software Development Life Cycle).
• Experienced in GUI, Regression, Performance and Functional Testing.
• Well versed in automated tools like QuickTestPro, LoadRunner and SAP TAO.
• In depth knowledge in preparing Test Plans, writing Test Cases and executing them.
• Excellent skills in overall defect Management/Problem Solving including tracking bugs and reporting using HP Quality Centre and JTrac.
• Performed Back End Testing by executing SQL queries.
• Participated as QA support in User Acceptance Testing (UAT).
• Desire to learn new technologies.
• Excellent Analytical abilities and have proven ability to perform multiple tasks in a high-pressure environment.
TECHNICAL SKILLS
Testing Tools QuickTestPro, LoadRunner and SAP TAO
Bug Reporting Test Director, HP Quality Center and JTrac
Programming Languages C, C++, VBScript
Databases Oracle 8/9, MS SQL Server, MySQL, Visual FoxPro
Operating System Windows (XP, 2000, NT, 98), UNIX, MS-DOS
MS Office Tool Word, Excel, PowerPoint, VSS
Other Tools TOAD, SAP
PROFESSIONAL EXPERIENCE
Sysco, Houston, TX 11/09-Current
Regression Test Lead/Onsite Coordinator
Sysco is the market leader in the North American foodservice distribution industry. The company distributes from 180 locations across North America to more than 400,000 restaurants, hotel, motels, schools, colleges, cruise ships, summer camps, sports stadiums, theme parks and other foodservice locations. Supported by more than 50,000 employees across North America, Sysco is helping its customers create healthy, appetite-pleasing menus that keep their dining patrons returning again and again.
Responsibilities:
• Responsible for preparing Performance/Regression Testing strategy document.
• Responsible to assign the work to offshore team members and track the progress.
• Worked with Process team members to better understand system functionality.
• Responsible for installing Automation tools such as QuickTestPro, LoadRunner and SAP TAO.
• Created Business Process components using SAP TAO and created pre-defined functions in QuickTestPro using VBScript.
• Involved in designing Automation Framework.
• Created reusable functions with utilizing the flexible functionalities in QTP.
• Involved in maintaining Traceability Matrix.
• Implemented the Best Practices learned from other Projects.
• Responsible to get the scope and script sign off by providing the script results to process team members.
• Involved in knowledge transition to client.
• Responsible for daily and weekly status report and presented to Project leads.
• Worked as a Technical expert and helped the offshore team members to solve their technical and functional issues.
Environment: SAP 7.10, SAP TAO 2.0, QTP 10.0, QC 10.0, LoadRunner 9.5
Canadian Medical Association MD Financial, Ottawa, Canada 07/09-10/09
Onsite Coordinator
CMA Holdings Incorporated (CMAH) is the holding company for the Canadian Medical Association (CMA) that oversees two main groups of companies: the MD Financial Group and the Physician Services Group. MD Financial Group aligns all of the CMA's financial subsidiaries under one banner and offers CMA members and their families a complete range of financial products and services. Financial planning is at the core of what is to understand client needs, and to apply the knowledge and proven practices to design individual financial plans to help clients realize their financial goals.
MD Financial is more than just MD Management Limited, funds and financial planning. MD Financial aligns all of the CMA's financial companies and offers under one banner and offers CMA members and their families a complete range of financial products and services.
Responsibilities
• Worked with development team members to better understand system functionality in order to improve testing quality and communicated with Automation team members.
• Involved in knowledge Transition to client and created Automation process document.
• Involved in sharing the functional knowledge of the application with the offshore team and make them comfortable to write the Automation scripts.
• Designed the Automation Framework.
• Conducted Result Analysis and Interacted with developers to resolve issues related to bugs.
• Extensively worked on VB Script to create the automated tests for QTP.
• Enhanced the test scripts through Check Points and Parameterization using Quick Test Pro.
• Created reusable actions with utilizing the flexible functionalities in QTP.
• Created and filed various office documentation using MS Office applications.
• Involved and responsible for creating weekly status reports regarding the progress of testing process.
• Used Quality Center for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.
• Interacted with Developers to follow up on Defects/Issues.
• Used Quality Center for Script Execution and Defect Tracking.
• Responsible for the daily and weekly Defect status Reports and presented to the project Lead in the team meetings.
Environment: QuickTest Pro 9.5, Quality Center 9.2, .NET, Oracle
Moment 03/09-05/09
Functional Tester
In partnership with pharmaceutical and biotechnology companies, Flexion Therapeutics advances drug candidates through clinical Proof of Concept and, for those candidates demonstrating therapeutic potential; Flexion provides channels for the realization of commercial value. Flexion's founders, through compact experimental design and maintenance of a lean organization, have consistently delivered Proof of Concept in timeframes of 1 to 2.5 years and costs between $3M and $5M.
MOMENT is designed to support the following key business objectives:
• Management of investments across multiple portfolios.
• Core drug development activities and virtual operating model.
• Project planning and implementation.
• Collaboration with external partners and service providers.
• Consolidation and management of information to capture knowledge.
Responsibilities
• Involved in development of Test cases from Functional Requirements.
• Reviewed and updated the Test Cases.
• Used JTrac for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.
• Follow up with developers on defects status on a daily basis.
• Carried out smoke testing on a new builds for basic functionality testing.
• Performed manual testing on different modules of the application.
• Implemented the Best Practices learned from other Projects.
Environment: J2EE, MySQL, JTrac
HCSIS, Harrisburg, PA 07/07-02/09
Automation Tester
Department of Public Welfare (DPW), State of Pennsylvania:
The Department of Public Welfare is Pennsylvania's largest state agencies and one of the largest human service agencies in the world. Providing services that touch the lives of more than 1.5 million people. Employing more than 22,000 people in DPW’s Harrisburg headquarters, four regional offices, 103 County Assistance Offices, nine state mental health hospitals, seven mental retardation centers, and 13 juvenile offender centers. Funding services for hundreds of thousands of Pennsylvanians through a vast network of county administered or privately operated programs, including mental health, mental retardation, juvenile justice, employment & training, health care, child welfare, child care, and social services.
Home and Community-Based Services Information System (HCSIS)
HCSIS is a web-enabled information system that serves as the information system for all DPW program offices that support Home and Community-Based Services (HCBS) waivers and programs. HCSIS automates the collection and storage of information related to individuals enrolled in home and community based programs. HCSIS is used to support Department of Public Welfare (DPW) Home and Community Service activities in three broad categories: Quality Management, Delivery and Management of Services, and Financial Management and Controls.
Responsibilities
• Designed the Automation Framework.
• Converted manual test cases to automated test scripts using QuickTest Pro and enhanced the scripts by adding user defined functions using VB Script.
• Created reusable actions with utilizing the flexible functionalities in QuickTest Pro.
• Developed Virtual user scripts using LoadRunner VUGen for various business processes.
• Recorded and enhanced Vuser scripts by inserting Transaction Points and writing User defined functions.
• Developed Data creation scripts using QuickTest Pro/LoadRunner which helped the Track leads/Developers to create data for UAT.
• Designed and developed the script to upload Test scenarios/Defects into the Test. Management tool Automated Tracking System (ATS) using QuickTest Pro.
• Created Test Cases and Test Scripts based on the requirement documents.
• Interacted with the Business users to ensure meaningful development of the scripts and simulated real time business scenarios.
• Performed Data Driven, Regression and Functionality testing.
• Carried out Smoke Testing on the new builds for basic functionality testing.
• Involved in back end testing by writing and executing SQL Queries.
• Bug reporting, tracking and documentation using Customized tool Automatic Tracking System (ATS).
• Follow up with developers on defects status on a daily basis.
• Involved in maintaining Traceability Matrix.
• Analyzed the results of manual and automated tests.
• Invoked in working with the developers and the environment support teams to resolve Issues.
Environment: Load Runner 8.1, ATS, QuickTest Pro 9.2, .NET, Oracle
Deloitte OnLine 12/06-07/07
Functional/Automation Tester
DTT GOIM:
DTT’s Global Office of Information Management is responsible for setting global strategic direction, manage global IM investment plan, strategies for integrated member firms, manage global project office, implement and operate global applications. Deloitte Platform Programs fall under umbrella of OIM responsible for information and knowledge sharing, collaboration with client, building a common platform and branding. There is Development, Quality Assurance, Product Management, Operations and Deployment teams working on various applications and tools to meet this objective.
Deloitte OnLine
Deloitte OnLine, the firm’s client extranet, is a flexible, web-based communication and collaboration tool that enhances the level of service provided to clients. It is easily accessible to members 24 hours a day, 7 days a week through the Internet, and its security features keep engagement information private and confidential. There are two key components of Deloitte OnLine.
• Collaboration
• Knowledge Delivery and Tools.
Responsibilities
• Responsible for test case update and execution.
• Extensively used QTP to create the automation test.
• Created reusable functions using VBScript.
• Used TestDirector for Test Planning, Test Execution and Defect Tracking.
• Responsible for daily and weekly status report to the Onsite Project Lead.
• Involved in knowledge transition.
• Performed manual testing on different module of the application.
• Responsible to create and execute the test set in TestDirector.
• Reported application defects and enhancements to the development team using TestDirector.
Environment: .NET, Oracle, TestDirector
Deloitte Resources 07/06-12/06
Functional/Automation Tester
Deloitte Resources is the firm’s global intranet and connects the knowledge and content of the people, countries, industries, service lines, and communities within the firm. It is a secure system that is available 24 hours a day, seven days a week, from any Internet connection in the world.
Through Deloitte Resources, all Deloitte practitioners have access to country, service line, industry, and community knowledge and communications. Deloitte Resources hosts and seamlessly integrates with numerous applications, including the Consulting Knowledge Management (KM) System, people and hotel directories, Web-based email, global learning courses, and research resources for Tax practitioners. In addition, users have the ability to search across many of the firm’s knowledge sources including Deloitte Audit Plus, Deloitte.com and the KM System. Deloitte Resources provides a consistent and cohesive user experience. The breadth of delivery of Deloitte Resources has continued to grow significantly in fiscal year 2005; 14 countries and regions have Intranet sites on Deloitte Resources and 101 applications have been integrated with the system. Deloitte Resources currently receives about 77,000 unique visitors per month.
Responsibilities
• Prepared test cases in accordance with the Business Requirements.
• Performed manual testing to check on major functionality of AUT.
• Used TestDirector for managing the test cases and test scripts.
• Organized and managed all phases of the software testing process, including creating test cases, executing tests, and tracking defects.
• Actively participated in enhancement meetings and was responsible for weekly status updates, troubleshoot new releases and production issues.
Environment: Test director Windows, Oracle, SQL, Microsoft Office, Microsoft Visio, Rational Unified Process (RUP), UML, Clear Case, and Clear Quest.
URSA – A CRM Package 04/05-04/06
Developer
Agilent Technologies:
Agilent Technologies delivers critical tools and technologies that sense, measure and interpret the physical and biological world. Their innovative solutions enable a wide range of customers in communications, electronics, life sciences and chemical analysis to make technological advancements that drive productivity and improve the way people live and work.
URSA - A CRM Package
URSA is a Customer Interactive System. This is a CRM package used by Agilent Technologies which supports RTCS and helps an enterprise to identify and target their best customers. This system assists organization to improve telesales, marketing, accounts and sales management by providing optimized information shared across multiple employees. This system helps the organization to sale their EPSG and LSCA products to Asia Pacific, Europe, Japan and America region. It enables to manage process and share customer information in both field and call center environment resulting in better customer relationship and operational efficiency. This system helps the business to understand, anticipate, manage and personalize the needs of an organization’s current and potential customers.
Responsibilities
• Involved in enhancement, support and maintenance of the Application.
• Responsible to write and execute the unit test cases.
• Analyzed business requirements to evaluate the design of the application.
• Actively participated in enhancement meetings and was responsible for weekly status updates, troubleshoot new releases and production issues.
Environment: Oracle, HP-Unix, C++, POP, Windows 2000, Brio, Toad.
EDUCATION
Master of Computer Application from Madurai Kamaraj University, Madurai - Tamil Nadu.
Bachelors of Computer Science, Madurai Kamaraj University, Madurai – Tamil Nadu.
PROFESSIONAL EXPERIENCE
Working as a Senior Consultant at Deloitte Consulting, Bangalore from Apr 2005 to till date
REFERENCES
Name Designation Contact # Mail-id
John Dilworth Manager, Deloitte, Mumbai, India +1-206-***-**** *********@********.***
Mathew Mardorff Manager, Deloitte, Camp Hill, PA, USA +1-717-***-**** *********@********.***
Edwin Chan Manager, Deloitte, Toronto, CA +1-416-***-**** ********@********.***
John McCormick Director, Deloitte, Houston, TX, USA +1-215-***-**** **********@********.***
RameshKumar Periyasamy Manager, Deloitte, Bangalore, India +91 809-***-**** ***********@********.***
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