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Customer Service/Management

Location:
Princeton, New Jersey, 08540, United States
Posted:
March 10, 2011

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RENEE C. FRANKLIN

**** ******* ***** 732-***-****

West Windsor, NJ 08550 jcytyq@r.postjobfree.com

PROFILE

• Well-organized and detail-oriented professional skilled at managing multiple tasks efficiently and accurately.

• Strong mentoring and coaching skills: mentoring associates in meeting and exceeding goals, building strong relationships with customers/peers, and following up to achieve consistent customer satisfaction.

• Accomplished leader cross-trained to function in all aspects of management and to enforce corporate policies and procedures.

• Self-motivated individual who also works well in a team environment; excellent communication skills with people of diverse cultural backgrounds.

• Computer proficient and able to learn new functions quickly.

CUSTOMER SERVICE/MANAGEMENT EXPERIENCE

FAMOUS FOOTWEAR, Princeton, NJ 2001 – 2009

Assistant Manager

• Supervised staff and sales floor to ensure customers were greeted and provided the level of service desired.

• Increased sales by 50% through effective customer interaction and creative cross-selling.

• Consistently achieved financial expense management and sales plan.

• Updated fashion trends and maintained visual standards by displaying merchandise in a compelling way.

• Coordinated timely promotional changes and set up sale presentations.

• Succeeded in meeting consumer needs and exceeding expectations.

PAYLESS SHOE SOURCE, Edison, NJ 2000 – 2001

Assistant Manager / Sales

• Assisted store manager in the overall operations and maintenance.

• Interacted with customers to provide a high level of service by communicating product knowledge and current sale promotions.

• Received, processed and organized shipments.

MACY’S EAST, Edison, NJ 1990 – 2000

Counter Manager / Sales Associate (Estee Lauder)

• Initiated and increased sales by 45% through direct presentation to consumers, exceeding planned goals.

• Introduced and demonstrated company products on consumers through make-overs and skincare consultations.

• Organized and ordered stock to ensure availability of best-selling items.

• Created displays for merchandise to advertise the promotion of new company products and events to increase sales.

• Handled and processed accounts receivable for company sales records.

EDUCATION

Graduate, Monacan High School, Chesterfield, VA 1981

References available upon request.



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