Administrative Assistant Customer Service

Objective: To pursue a position, which offers growth and the opportunity to utilize my abilities and experience.

Key Qualifications: Strong work ethics enjoys a challenge. Dependable, hard working dedicated employee with strong office and administrative skills,

Knowledgeable in all MS Office programs such as Word, Excel, Outlook, and some PowerPoint.

Employment

5/2010 to 5/2011 Ruby Mountain Chiropractic Center Elko, NV

Director of Patient Experience/Office Manager

Responsible for medical billing and patient statements, employee management and patient experience.

Processing and entering new patient history, maintaining the companies records management system.

Keeping track of monthly invoices, payments; monitoring employee’s daily money logs and deposits.

Answering in coming calls, scheduling appointments, providing customer service for patients and medical professionals.

2/2009 to 5/2010 Clark County Coroner and Medical Examiner Las Vegas, NV

Administrative Office Specialist

Received and screened visitors, telephone calls and directed the caller.

Organized, maintained and purged various departmental and files as needed.

Provided clerical support for the Medical Examiner and Investigators consisting of running reports, writing letters, filling out forms, and any other specialized documents that the staff needed. Completed and filed Death Certificates for Clark County.

Duties also included opening and closing cases, checked documents for proper authorization and obtain any missing information and signatures.

2/2007 to 12/2008 TRC Environmental Consultants St. Louis, MO

Administrative Assistant

Administrative Assistant to the Project Director, Project Managers and Project Engineers. Assist with project management, budget spending, monthly invoicing, project reports, and document preparation. Also perform account payable and receivable duties, and arrange travel accommodations for personnel.

Perform HR duties such as, resume search, interviewing, generate hire request forms, ensuring all documents have been prepared correctly; all legal documents have been signed by employee and submitted to the correct HR representative.

Responsible for setting up meetings by scheduling conference calls, notifying attendees, preparing agendas, and making other appropriate arrangements as required.

Responsible for creating expenses reports for employees by managing their receipts and logging them into the accounting system. Also generate graphs and charts from data retrieved from reports and other documentation.

2/2005 – 2/2007 Hughes Advertising St. Louis, MO

Administrative Assistant

Administrative Assistant to all Brand Managers as well as the CEO and COO. Performed typing and word processing. Draft routine correspondence for departmental personnel as required. Assisted in the preparation of proposals and presentation materials.

Performed a variety of general administrative office functions such as: purchase and maintain office supplies, establish and maintain office files, answer telephones, run errands, process mail, photocopy, coordinate the production of large documents and arranged for the repair of equipment

Assisted in setting up meetings by scheduling conference rooms, notifying attendees, preparing agendas, and arranged travel accommodations for personnel.

Researched and assembled information from variety of sources for the completion of forms or the preparation of reports.

11/2001 – 12/2004 Clark County Public Guardian Las Vegas, NV

Legal Office Specialist

Assistant to the Public Guardian; received and screened visitors, telephone calls and directed the caller.

Composed and/or typed correspondence and court reports for case managers; initiate SSA, VA and other applications; processed all referrals. Communicated and assigned cases to attorneys. Organized, maintained and purged various departmental and court files

Provided clerical support for the Case Managers and Supervisors consisting of running reports, writing letters, correspondence, reports, forms, and any other specialized documents that the staff needed.

Duties also included opening and inputting Guardian Referrals; preparing Court Reports, Petitions, creating court calendar lists for upcoming hearings, reviewing Legal documents to provide court dates to Case Managers, and checked documents for proper authorization and obtain any missing signatures.

Performed a variety of general administrative office functions such as: purchase and maintain office supplies, establish and maintain office files, run errands, arranged for the repair of equipment, transmitting information, and keeping reference material up to date.

Assisted the Accounts Receivable by downloaded bank transfers, data entry, and recorded all incoming money in the computer and made daily money deposits.

Education College of Southern Nevada and Currently registered for the Fall Semester at Great Basin College

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