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Human Resources Sales

Location:
Charlotte, NC, 28173
Posted:
May 30, 2012

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Resume:

TRACY J. BROWN

**** ****** **** **. ******, NC **173 704-***-**** jbzlvd@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

Human Resources Professional offering 5+ years of HR success distinguished by commended performance and proven results.

Manage the HR programs/processes, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, writing personnel manuals, corporate policies, job descriptions and management reports.

Organized and detail-oriented contributor, collaborate effectively with clients to assess needs and recommend appropriate solutions.

Exceptional presentation skills and solid communication and relationship-building abilities.

HR SKILLS

Employment Law

FMLA/ADA/EEO/WC

Negotiation

HRIS Technologies

Change Management Staff Recruitment & Retention

Employee Relations

Budget Maintenance

Benefits Administration

HR Program/Project Management Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

VISUAL TECHNOLOGIES, INC. Hartford, CT

HR and Recruiting Manager, 2007 to Present

Manage the execution of HR programs/processes in the areas of staffing, performance management, employment practices and employee relations.

Key Results:

Provided program-level business process improvement and organizational change management support for a business-wide HR modernization effort.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Launched a successful college recruitment program by developing relationships college career service departments to conduct on-campus interviews and job fairs as well as career planning seminars.

Developed and implemented the internal posting procedure for recruiting in parallel with external searches for critical talent.

Managed the full-life cycle of recruiting, including sourcing, interviewing, hiring and background review processes.

Positions recruited for include but are not limited to: Program Managers, Application Developers, System Administrators, Business Analysts, Technical Writers, Financial Analysts, Accounting, Sales, Administrative Support, Customer Service, as well as a variety of Clinical/Pharmaceutical positions.

Manufacturing floor experience includes: CAD Designers, Machinists and General Labor contractors. Conducted OSHA training of new personnel.

Fostered a teamwork/open-door environment with all employees and contractors conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind a high employee-retention rate within an industry where high turnover is the norm.

Worked closely with IT and other internal departments to insure continuous improvement of appropriate processes.

Negotiated bill/labor rates, benefits and working conditions within Fortune 500 companies including pharmaceutical and financial companies.

Reduced benefits costs by 20% by creating a tiered program ensuring that company did not pay for benefits for which employees were under-utilizing.

Authored employee manual covering issues including code of conduct and benefits information.

Develop and maintain constructive relationships with business partners, executives and staff in order to facilitate program effectiveness.

Revised and created job descriptions across all levels. Researched and interviewed employees to form an accurate picture of the duties and skills required for each position.

Successfully negotiated Service Level Agreements (SLA) and Statements of Work (SOW) to achieve the optimal combination of quality, price, service, and risk mitigation.

Performed analysis and change impacts assessments, developed and implemented change strategies and plans for employee adoption.

Skillfully managed human resources and recruiting staff to ensure maximum productivity and offered personalized advising to increase individual effectiveness.

Developed and implemented a performance metric methodology to meet and exceed quarterly audit expectations.

Implemented HRIS which increased staff productivity and significantly improved human resources operations to include, applicant tracking and the applicant screening process as well as an HR SharePoint site dedicated to recruiting efforts.

Recommended process and reporting enhancements to increase system usability, efficiency and analytics gathering. Defined requirements to design, test, validate and implement new functionality.

Authored test plans, performed system tests and reviewed documentation.

MORRISON FAMILY YMCA AT BALLANTYNE Charlotte, NC

Curriculum Coordinator/Member Services, 2001 to 2007

Promoted to fulfill a broad range of functions, including center design and training employees, administering budgets and compliance to state and federal regulations.

Key Results:

An integral part in the successful conversion of drop-in facility into established, state-compliant educational center.

Verified adherence to all regulatory compliance requirements and designed syllabi and curriculum in accordance with department of education statutes.

Trained 30+ member staff members on effective classroom management strategies.

Created programs and designed age- and developmentally-appropriate programs.

Managed budgets and created training modules.

Developed marketing materials to promote center activities, amenities and programs.

Processed enrollments, membership cancellations, and event registrations.

PROFESSIONAL CONSULTING Charlotte, NC

Consulting services provided to SMB’s in the areas of sales, marketing and design.

Consultant, 1998-2003

Key Results:

Designed organizational development and change management strategies for small and medium IT firms.

Conducted market research and analysis; used to align and execute strategies for new markets that resulted in qualified leads.

Directed prospecting and direct marketing activities.

Defined the sales cycle; created and implemented inbound and outbound sales strategies with a focus on measurable performance criteria.

Developed Visio templates to guide the sales process.

Managed budgets within specified company guidelines and procedures.

Managed multiple, concurrent projects in different stages.

Designed layouts using Publisher, Photoshop and Illustrator for clients such as business cards, letterheads, promotion packages and print ads.

Planned and scheduled printing, kit assemblies and mailings supporting targeted advertising programs maintaining tight deadlines.

EDUCATION

DAVENPORT UNIVERSITY Grand Rapids, MI

Bachelor of Business Administration (BBA) with a concentration in Human Resources Management and a minor in Finance. Highest Honors.

Activities: Legal Debate, Completed study abroad program in London; focus on risk analysis with Lloyd’s of London, Bank of England, and IASB.

OF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

YMCA Community Outreach Campaign, Volunteer Captain.

Boys and Girls Club / United Way, Volunteer.

Legacy Park, Board of Directors.

Technical Skills:

Microsoft Toolsets

o Word

o Excel

o Outlook

o PowerPoint

o Project

o SharePoint

o Visio

o Publisher

o Access

HRIS

Oracle PeopleSoft

Excellent working knowledge of e-based learning systems

Photoshop

Illustrator



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